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Silver Fox Reviews 

181
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff members and the highly reliable products that make complex labeling tasks much easier and far more efficient. Consumers consistently note that the responsive customer support team acts extremely quickly and provides clear, patient guidance during printer setup and daily operations. However, some people mentioned experiencing minor technical hurdles, such as initial printer configuration difficulties or unexpected software license troubles on occasion. Fortunately, the helpful technical assistants step in right away to resolve these printing problems and ensure everything always runs smoothly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is consistently helpful, professional,... See more

Customer service

People report positive experiences with customer service, highlighting fast response times and helpful staff... See more

Product

Users describe positive interactions with product, highlighting that software and equipment are exceptionally... See more

Service

Customers had positive experiences with service, frequently praising the fast, helpful, and efficient support... See more

User experience

Customers consistently note positive experiences with user experience, highlighting great service and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best cable label company We came over from another supplier Actually another supplier who were offering terrible after sale care and service We decided to make the jump to Silver Fox and... See more

Company replied

Rated 5 out of 5 stars

We had to print hundreds of Cable Labels that were TFL compliant!!! Daunting. Amber was patient and understanding, worked out what we needed, quote, we purchased and had the working printer, with th... See more

Company replied

Rated 5 out of 5 stars

I contacted Customer Services and was quickly put through to Miro, who helped me set up one of our company’s existing labellers. He made everything straightforward, clear, and easy to follow. The who... See more

Company replied

Rated 5 out of 5 stars

The labels and machine itself are a good product and does exactly what it says on the tin. What makes it better is the service provided - any issues or queries are addressed extremely quickly.... See more

Company replied


Company details

  1. Manufacturing Service
  2. also in
  3. Electrical Engineer

Written by the company

Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

181 reviews

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1-star

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4.9

All reviews

(181)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I greatly appreciated the support…

I greatly appreciated the support modifying existing templates to meet customer requests.

Overall the software is clear and easy to use.

February 6, 2026
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi James,

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto the sales and support teams :)

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Great service throughout

Great service throughout - we were unsure what we needed but the guidance was outstanding. Well done to Amber for her consistent help throughout and after sale. Would definitely recommend.

February 4, 2026
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi there!

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto Amber!

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Was under pressure from a client

Was under pressure to get all our cables core ID'd
Amber was able to give us multiple options for the best possible solution!

January 27, 2026
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Shane,

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto Amber!

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Miro Wachulski Was very professional…

Miro Wachulski Was very professional and helpful while assisting with Silver fox label printer setup. Much appreciated

February 2, 2026
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Samuel,

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto Miro!

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Alex Michaelson will be the reason our job is succesful!

We have a massive job that required attention to detail and immediate customer service for us to acheive maximum efficiency. Alex Michaelson was extremely flexible and knowledgeable about his product and the product far exceeded my expectations once I understood all of the features.

January 28, 2026
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Trevor,

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto Alex!

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Excellent Service

We had to print hundreds of Cable Labels that were TFL compliant!!! Daunting.
Amber was patient and understanding, worked out what we needed, quote, we purchased and had the working printer, with the 2 types of labels we needed, the following day.
Zoom meeting with Amber and Technical help, we got the printer loaded with labels up and running within 30 mins. Quick bit of instruction on the label software and by the next day 1000 cable labels printed. There was a problem setting the second size label up but that was dealt with by the technical help desk quickly and efficiently. I ca

November 19, 2025
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Mick

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto Amber and Miro! :)

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Completely impressed and gratful !

January 24, 2026
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Lisha,

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto the sales and support teams :)

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Top Notch Service and Products

As with anything purchase the product is only as good as the support. The team is always timely and helpful with anything we need; the product and support are top notch!

January 12, 2026
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Jerod

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto the sales and support teams :)

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Great experience with Silver Fox – outstanding support

I had a very positive experience with Silver Fox. The quality of their products is excellent, and everything works exactly as expected. The solutions are reliable, user-friendly, and clearly designed with real customer needs in mind.

I would especially like to highlight the customer support and personally thank Miro Wachulski from the support team. Miro was extremely professional, responsive, and genuinely helpful. He took the time to explain everything clearly, guided me through the process step by step, and made sure all issues were resolved smoothly.
It’s rare to find such attentive and knowledgeable support, and it truly makes a difference. Silver Fox is not only a company with great products, but also a team that really cares about its customers. Highly recommended.

January 22, 2026
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Mariam,

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto Miro!

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Amber Silver Fox

Silver fox and there staff particularly Amber give great customer service . They are always helpful. Always willing to help 5 star Customer service.

January 22, 2026
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Martin

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto Amber!

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

I worked with Miro W

I worked with Miro W - where I was experiencing major printing issues for the 4 Pair Bix (Belden) - he was able to help me fix the issue in a timely manner.

Thanks,

January 19, 2026
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Carm

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto Miro! The support we provide to our Belden / LabelFlex products is market leading!

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Great product

Great product, very easy to use. Amber is always at hand to assist us.
Thanks very much.

December 10, 2025
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Timothy

Thank you for your review. We appreciate it.
I'm so glad to hear you liked the products and that we could help! I have passed your feedback onto Amber!

If you need to book any more free-of-charge training, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Well Made Labels with Easy to Use Software

The labels and machine itself are a good product and does exactly what it says on the tin.

What makes it better is the service provided - any issues or queries are addressed extremely quickly.

Amber Manly & Miro Wachulski were who we dealt with and were helpful on all counts.

December 1, 2025
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Abdullah

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto Amber & Miro!

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

10 / 10 service as always

Miro got me up and running again today in no time.
Fast and efficient as always. Thanks Miro, Thanks Silverfox.

December 5, 2025
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Shane

Thank you for your review. We appreciate it.
I'm so glad to hear we could help! I have passed your feedback onto Miro!

If you need to book any more free-of-charge training or support, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 4 out of 5 stars

Ordered 2 more boxes of tie on labels…

Ordered 2 more boxes of tie on labels with Amber ( Manly). She was extremely helpful and a pleasure to talk to. Thank you

December 4, 2025
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi

Thank you for your review. We appreciate it.
I'm so glad to hear you liked the products and that we could help! I have passed your feedback onto Amber!

If you need to book any more free-of-charge training, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Amazing service

Amazing service. Very helpful and no delay fixing an issue

November 27, 2025
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Luke,

Thanks for your review. We appreciate it.
I'm glad to hear we could help!

If you need to book any free-of-charge training to get even more out of your solution, please let us know.

Happy labelling!!!

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Excellent Customer Experience

We have had our machines with Silver-Fox for about a year now and cant fault them. The customer service is very reactive and go that extra mile to help when any issues came to light. Amber, who is our Customer Success Manager, is always friendly and helpful and checks in frequently to ensure all is working smooth for us!
Great Service!

November 26, 2025
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Adam,

Thank you for your review. We appreciate it.
I'm so glad to hear you liked the products and that we could help! I have passed your feedback onto Amber!

If you need to book any more free-of-charge training, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Best cable label company

Best cable label company

We came over from another supplier
Actually another supplier who were offering terrible after sale care and service

We decided to make the jump to Silver Fox and don’t regret it at all

The sales team know their stuff and with that stopped me from going down the wrong labelling route

Thank you silver fox

November 25, 2025
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Tahir,

Thanks for your review. We appreciate it.
I'm glad to hear we could help!

If you need to book any free-of-charge training to get even more out of your solution, please let us know.

Happy labelling!!!

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, Amber at SilverFox is always making sure we are taken care of and looked after which we appreciate very much, been using SilverFox for many years and never have a compaint or issues

November 24, 2025
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Kallum

Thank you for your review. We appreciate it.
I'm so glad to hear you liked the products and that we could help! I have passed your feedback onto Amber!

If you need to book any more free-of-charge training, please let us know.

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

Rated 4 out of 5 stars

The Customer service & on line support…

The Customer service & on line support have been very friendly & really helpful

November 6, 2025
Unprompted review
Silver Fox logo

Reply from Silver Fox

Hi Barry,

Thanks for your review. We appreciate it.
I'm glad to hear we could help!

If you need to book any free-of-charge training to get even more out of your solution, please let us know.

Happy labelling!!!

All the best

Annelise
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk

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