SilverLake Financial  Reviews 

175
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally patient, knowledgeable, and respectful during every single interaction. People deeply appreciate the thorough and clear explanations provided, which make the entire application process completely smooth and very easy to navigate from start to finish. However, some people mentioned unexpected issues regarding debt consolidation plans instead of receiving actual loans, causing serious confusion with monthly payments. Consumers also noted that these unexpected financial arrangements might negatively impact their credit scores and create difficult circumstances while trying to manage overall debt obligations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Customer service

Users describe positive interactions with customer service, praising staff for being attentive, polite, and... See more

Service

Reviewers mention positive feedback about service, noting that the process is straightforward and easy to... See more

Payment

Customers had negative experiences with payment, feeling overwhelmed by their credit card debt and confused... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all, I would like to thank Ericfor making this transaction so simple and so easy he had all my information already in hand. Now I get to worry about just a one time payment to them not worry... See more

Company replied

Rated 5 out of 5 stars

Lisa, was very informative and understood the process very well. Lisa was patient, kind and professional throughout the process. Lisa was understanding and helped me very much. The customer service... See more

Company replied

Rated 5 out of 5 stars

It's very important to deal with a real human specially Erick Ochoa he was very patient, respectful, and very knowledgeable. I call him the Angel of Patience. Some of us need the human interaction t... See more

Company replied

Rated 5 out of 5 stars

I never answer spam calls, emails, or letters. However, today I received a letter in the mail to consolidate debt and decided to try it out. I'm glad I did because it's going to help me financially, e... See more

Company replied


Company details

  1. Loan Agency

Written by the company

At SilverLakeFinancial, we find comprehensive loans that will dramatically lower your monthly minimum payment, save you thousands in interest, and help you meet your obligations to becoming financially independent! We work with lenders across the country competing to get you the rates you deserve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(175)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional services

I was very impressed with Lisa and how she was very helpful and very understanding. Lisa made the process go so smoothly. Lisa had all the answers to my questions, very professional service. Well done!!!!!

July 8, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your kind words! We're thrilled to hear that Lisa provided such a smooth and professional experience. We’re lucky to have her on our team, and your feedback truly means a lot. If you ever need anything in the future, don’t hesitate to reach out!

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Rated 5 out of 5 stars

Thank You for the Great Help

Thank You for the Great Help
I really want to thank Lisa White for her great support. She explained everything in a simple and clear way. She was very professional, patient, and kind. I felt very comfortable during the whole process. I’m very thankful for her help.

July 1, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much, Ismail!

Rated 5 out of 5 stars

Lisa White made me feel very…

Lisa White made me feel very comfortable and explained everything with great detail! Made me feel like I was making a good decision. Talked me through all the steps and made the experience very easy from start to finish.

June 30, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for leaving a review!

Rated 1 out of 5 stars

Terrible Experience

I worked with Richard Hillman at Silverlake on a debt settlement program. He was very friendly until I signed the contract. After signing, he immediately transferred my account to Clarity Debt Resolution where the customer service was the worst I have ever experienced. I contacted Richard for help and he straight-up lied. He told me Clarity was working with my creditors, but when I contacted my creditors they had no record of Clarity or anyone else contacting them. Richard then insulted me, telling me I cannot micromanage the process when I simply asked for updates on my file. How is asking for an update micromanaging? Extremely unprofessional! Working with Richard at Silverlake and Clarity has been one of the worst professional experiences ever.

February 17, 2025
Unprompted review
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Reply from SilverLake Financial

Hi Erik!

Thank you for sharing your experience. We're sorry to hear that you didn’t feel fully supported after getting started, as we always aim to provide clear communication and respectful service throughout the process.

Your feedback has been noted and will be reviewed internally to help us improve. If you'd like to discuss your concerns further, please don’t hesitate to reach out to our team at info@silverlakefunding.com.

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Rated 1 out of 5 stars

Beware when they offer you a…

Beware when they offer you a “conditional personal loan”. Nothing about it is a loan, it’s a debt settlement program they assign you through USClarity. This company is very deceitful and should be investigated for fraud especially since they send out mail offering you a personal loan.

June 13, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.

We want to clarify that our goal is never to mislead. The offers we send are based on a pre-qualification process, they are not guaranteed approvals. Our role is to match individuals with programs such as financial solutions, that depend on their specific financial profile and qualifications.

We take concerns like yours seriously and welcome the opportunity to speak with you directly to better understand what occurred. Please feel free to reach out to our support team at info@silverlakefunding.com

Thank you!

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Rated 5 out of 5 stars

Eric's review

Eric was great to work with and explained everything going on in great lengths and derail so I had a complete understanding of everything and anything to do with my funding and contract. He was great to work with and easier to talk to and understand in comparison with the AI generated system I also had to speak with.

June 2, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

We love hearing this — thank you for sharing your experience! It's always our goal to make sure you feel informed, supported, and confident every step of the way. We’re excited to continue helping you on your financial journey!

Rated 5 out of 5 stars

Great Experience!

Lisa was a great help! She made sure I understood everything, every step of the way. She was very understanding and knowledgeable.

June 3, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thanks for the great review! We truly appreciate your trust and are glad we could help. Let us know if you ever need anything — we’re always here for you.

Rated 5 out of 5 stars

Lisa was very knowledgeable

Lisa was very knowledgeable, answered all my questions professionally & promptly. She was so patient & really took the time to explain everything to me (even when I asked the same question over again) she was very patient & understanding. 10/10 great customer service

June 2, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

We’re so happy to hear you had a great experience! It’s not always easy to take that first step, but we’re honored to walk alongside you.

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Rated 5 out of 5 stars

I had an excellent experience calling…I was inquiring about a loan

I had an excellent experience calling your company and also ending up signing a contract to address my debt. Ms. Lisa White assisted me and was an amazing professional throughout. I so appreciated her professionalism and her transparency.

May 30, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you for sharing your experience! It's always our goal to make sure you feel informed, supported, and confident every step of the way.

Rated 5 out of 5 stars

Erick was very attentive to what I was…

Erick was very attentive to what I was looking for, and got the process started quickly. He was available to me on a holiday weekend!

May 24, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for the kind words! We're so glad we could support you through this process. Our team works hard to make things as smooth and stress-free as possible, and it means a lot to know we’re making a difference.

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Rated 5 out of 5 stars

Thumbs up

Erick was very knowledgeable and my experience was a very pleasant one.

May 21, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

We appreciate your feedback!

Rated 5 out of 5 stars

Erick is awesome!

Erick with Silver Lake made the experience so much easier and walked me though everything I needed to know.

May 22, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you so much for the kind words! We're thrilled to hear that Erick was able to assist you!

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