SilverLake Financial  Reviews 

175
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally patient, knowledgeable, and respectful during every single interaction. People deeply appreciate the thorough and clear explanations provided, which make the entire application process completely smooth and very easy to navigate from start to finish. However, some people mentioned unexpected issues regarding debt consolidation plans instead of receiving actual loans, causing serious confusion with monthly payments. Consumers also noted that these unexpected financial arrangements might negatively impact their credit scores and create difficult circumstances while trying to manage overall debt obligations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Customer service

Users describe positive interactions with customer service, praising staff for being attentive, polite, and... See more

Service

Reviewers mention positive feedback about service, noting that the process is straightforward and easy to... See more

Payment

Customers had negative experiences with payment, feeling overwhelmed by their credit card debt and confused... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First of all, I would like to thank Ericfor making this transaction so simple and so easy he had all my information already in hand. Now I get to worry about just a one time payment to them not worry... See more

Company replied

Rated 5 out of 5 stars

Lisa, was very informative and understood the process very well. Lisa was patient, kind and professional throughout the process. Lisa was understanding and helped me very much. The customer service... See more

Company replied

Rated 5 out of 5 stars

It's very important to deal with a real human specially Erick Ochoa he was very patient, respectful, and very knowledgeable. I call him the Angel of Patience. Some of us need the human interaction t... See more

Company replied

Rated 5 out of 5 stars

I never answer spam calls, emails, or letters. However, today I received a letter in the mail to consolidate debt and decided to try it out. I'm glad I did because it's going to help me financially, e... See more

Company replied


Company details

  1. Loan Agency

Written by the company

At SilverLakeFinancial, we find comprehensive loans that will dramatically lower your monthly minimum payment, save you thousands in interest, and help you meet your obligations to becoming financially independent! We work with lenders across the country competing to get you the rates you deserve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

175 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(175)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience, very helpful

Lisa was very professional, patient, and explained my options to me very well.

March 21, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your positive review! We greatly appreciate your feedback!

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Rated 5 out of 5 stars

Lisa White was too easy to understand

Lisa White was too easy to understand, she gave to us all the alternatives available to relief our situation, thank you Lisa for your help!!

March 20, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your positive review! We greatly appreciate your feedback!

Rated 1 out of 5 stars

Total scam

Total scam. AVOID.

(p.s.. waiting for the AI generated rebuttal to this review in fake AI grammar perfect language lol. )

March 1, 2025
Unprompted review
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Reply from SilverLake Financial

We’re sorry to hear you feel this way. Our goal is always to provide excellent service and real solutions to our customers. If you had a negative experience, we’d love the opportunity to make things right—feel free to reach out to us directly. Also, we promise no AI-generated responses here, just real people. Thanks!

Rated 5 out of 5 stars

Lisa was very great!

Lisa was very helpful and understanding of my situation. I started with looking at loan options to pay down my debts but after talking she helped me come to a debt plan(I'm not sure on the exact term). She helped me understand how this would impact my credit and was upfront on what I should expect to pay. I would recommend her to anyone looking for debt help!

March 7, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your positive review! We greatly appreciate your feedback!

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Rated 5 out of 5 stars

Lisa is always prompt to reply

Lisa is always prompt to reply
Explains clearly
Very friendly and professional

March 5, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your positive review! We greatly appreciate your feedback!

Rated 5 out of 5 stars

Lisa was amazing!

Lisa was amazing!
She was patient and answered all my questions thoroughly.

March 3, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your positive review! We greatly appreciate your feedback!

Rated 5 out of 5 stars

Perfect Combo!

Perfect combination of respectful concern and knowledge, Matt is a pleasure to work with!

February 20, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your positive review! We greatly appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Great experience
Matt was very professional and friendly,
he walked me through every step to make it easy and understand the process
Thank you

February 27, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your positive review! We greatly appreciate your feedback!

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Rated 5 out of 5 stars

Very good experience with Liza

Very good experience with Liza, very kind and explains the whole process very well

February 13, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you for your review! We greatly appreciate your feedback!

Rated 5 out of 5 stars

I was very impressed with Ms Lisa…

I was very impressed with Ms Lisa White. She was very helpful, knowledgeable, and encouraging. Ms. White gave all the information in a way that was very easy to follow, which made the process very painless. Thank you very much. I feel like a weight was lifted off my shoulders.

January 20, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you for your review! We greatly appreciate your feedback!

Rated 5 out of 5 stars

Lisa White is awesome!

Lisa was great. Knowledgeable and patient with me, Mr Financially Illiterate. Answered all questions quickly and even explained things in great detail. So far, great customer service and experience.

January 7, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you for your review! We greatly appreciate your feedback!

Rated 5 out of 5 stars

It's was a experience to start my 2025

It's was a experience to start my 2025. I would like to thank Lisa, for helping me making my life a little better.

January 6, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you for your review! We greatly appreciate your feedback!

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Rated 1 out of 5 stars

Debt Settlement Scam Presented as Loan…

Debt Settlement Scam Presented as a Debt Consolidation Loan Offer:
Be aware of these Crooks who will approach you saying "You are Pre-Approved" for debit consolidation loan to fool you to drag you in. For what?
To fool you to go into default by telling you to stop making payment to your credit cards, then pay copanies like this, instead while they get a settlment with your creditor and this is very dangerous!
I know someone ended up getting suit on top of the credit damage! Yes you may end up with tax liability too! this is how this gimic work:
Say you owe $30K. If they settled yes If for say $15K, they will poket 20% of the total amount! yes you end up paying tax on $15K settlment acount! this company don't dislose any of this in their false debit consolidation offer!!

Here is an Update In response to this company respond below:

You did not respond to my statement above, how you sent me a false "Pre-Approved" Loan offer, to fool me intentionally and purposely!
Your goal was to push me yes to drag me into default by pushing me to stop making payments to my creditors and this is dangerous!
Not only that but you purpsely do all of this over the phone not in writting to aviod any documentation of what you are doing!

So this "Pre-Approved" offer was SCAM!

Yes there was No refrence of any kind in the false offer you mailed me to "Debit Settlement" and this is serious!

The goverment should get involve here to protect consumers from companies like this who push consumers to stop making payment to their lenders!

So answer my question:
Why there was No refrence to "Debit Settlement" in the pecie of mail you sent me?
You know that, if you mention that "Debit Settlement" thing, people like me will run away!

October 21, 2024
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

Thank you for sharing your concerns. We understand that debt-related matters can be complex and sometimes cause confusion, and we apologize if there was any misunderstanding regarding our services. Our goal is to help individuals struggling with debt by offering solutions tailored to their specific financial situations.

While we respect your perspective, we do want to clarify that our company operates with transparency and integrity. We make every effort to provide clients with a clear understanding of our process. Our priority is to work with each individual to find the best path forward based on their unique circumstances.

If you feel that something was not explained clearly or if there are unresolved questions, we would like to hear about it. We need more information to pull up your information. We’re happy to further review any details and ensure that everything is addressed to your satisfaction.

We value all feedback and continuously strive to improve our services, so thank you for bringing this to our attention. We are here to support our clients and are committed to helping them navigate their financial challenges.

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Rated 1 out of 5 stars

Don't waste your Time.

Not sure if this really is the right company if you are just trying to get personal loan. I received the envelope in the mail. Went online and filled out info requested. I waited to see what amount I would be preapproved for but wasn't shown anything. I immediately received a phone call. I answered and the rep ask if it was me and I said yes. Rep immediately went into some spill that he had a few questions for the underwriters before even asking what my needs were. (Red Flag) I told him I just needed to know what my preapproval amount was and had expected to see that amount and did not want to beat around the bush. His exact words were ok if you change your mind call back and hung up the phone.

August 1, 2024
Unprompted review
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Reply from SilverLake Financial

Hi Ron,

Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you encountered during your application process.

Your feedback is important to us, and we are addressing this issue internally to ensure it doesn’t happen again. We strive to provide clear and helpful information to all our clients and regret that we did not meet your expectations.

If you have any further questions or need assistance, please feel free to contact us. We hope to have the opportunity to better assist you in the future.

Rated 5 out of 5 stars

Helpful

Erick since the beginning has been very helpful. Has always answered my questions and concerns with a positive attitude as well as respectful.

June 27, 2024
Unprompted review
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Reply from SilverLake Financial

Thank you! We appreciate your review!

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