Silver Shuttle Reviews 

The driver and the service were courteous and professional. I booked with Silver Shuttle prior to discovering that a tour company screw up on a bank holiday weekend necessitated being forced to move to another hotel. Silver Shuttle let me change my reservation, but the new hotel information was not sent to the driver. The driver called me on my US cell phone, got the right address, and reported promptly. He chatted pleasantly on the drive to Heathrow. His excellent service would get me to book with Silver Shuttle again. Way to go!

The car was about 50 minutes late. The whole point of using Silver Shuttle rather than public transport was to make the trip to the airport an easy, relaxed experience for my aged parents and to make our last time together for many months a nice one. Instead, it was horribly stressful.They were so late we were at the point of giving up and taking a regular taxi. I have emailed the company about this and received absolutely no response, which gives you a good indication of how much they care for their customers.

Our driver arrived at time and was very nice! He helped us with our suitcases and called us to make sure that everything is OK.
We accidentally order the shuttle back to the airport for the wrong time and the customer service helped us immediately, even though the drive was ordered for the next few hours.

After a 12 hour flight, it was extremely disappointing to face an almost 45 minute wait for the driver. After I arrived, I contacted the company on the general number since I'd not been given the driver's number. They said he should be there shortly which turned out to be anything but. When he eventually arrived with what appeared to be a hastily written page bearing my name, his answer to the delay was (predictably) "Traffic". A call to advise of the delay would have been the way to go. Another colleague of mine had a similar delay experience earlier that week so overall, I would be hard pressed to use this service again, particularly when there are so many options and the other shuttle used for my return to LHR was superb (and lower priced, although to be fair, the return trip to LHR might generally be cheaper than coming into London).

Trip was fine and I was picked up on time. Unfortunately, customer service did not respond to 2 emails and I did not receive a confirming text the day before the reservation, as promised at the time of the booking. Service gets 5 stars, but not responding to e mails is not acceptable business practice thereby reducing the overall rating to 3 stars.

My car arrived on time, I had a wonderful car and driver, it went seamless. Thank you

This was the worst ride I've ever experienced in any city that I have traveled in. 1) no text message was sent to me on arrival per your instructions 2) driver sign did not have company name of who I booked thru "silver shuttle' as he was picking up from many different companies 3) we had to wait 45 minutes for a passenger when the instructions that I was given said he'd wait 5 minutes only for me 4) his erratic driving and his cursing were unacceptable 5) his loud music was deafening 6) the route he took to drop of off took far longer than it should and finally he dropped me off far from my hotel was only vague hand wave to where the hotel was.. This is no way to start a trip.

Never would I recommend your service If this is the quality of the drive

Scheduled a round trip from heathrow to hotel in London. The first part was fine but the return they did not show. I called twice the day before to confirm and several more times the day of but it goes to some answering service voicemail and they never called back. I also emailed a couple times as well with no reply. Unfortunately I had to pay for another ride to the airport. They still have not returned any of many inquiries. Seems like a scam. I would but recommend this service.

When you buy something " underprized " , you expect trouble.
Nothing!
New nice minibus ( 12 p ), good and friendly drivers on time and
easy booking.
When you don`t remember your transfer from Gatwick to London (return ),
it was smooth.
Thanks from 12 old Swedish men.

Mats Landström ( leader of the pack )

Me and my boyfriend wouldn't use this company again even if they offered to take us to the airport for free!

First time the driver made my boyfriend late to the airport cause he didn't have a clue how to get to Heathrow Terminal 4 and the driver also got last a long while around Imperial Wharf. My boyfriend arrived at the airport about half an hour late.

The 2nd time they cancelled our booking without notifying us cause they thought it was a double booking but it wasn't; one was for my boyfriend, one was for me.

The 3rd time we ordered a cab for 4.45am in the morning. 5.30 still no cab and simply the response "sorry i can't get hold of the driver and all other drivers are busy" so we had to get another mini cab and literally got to check-in 2 minutes before they closed.

I asked the lady that day that I would appreciate a call back from the manager and also to make sure that we got a refund. 4 days later no refund. I just called them and the guy i spoke to responded with "have you emailed us for a refund?" As if it is up to the customer to chase the refund.. Any decent company would have made sure this was issued together with an apology the same day it happened... Not Silver Shuttle apparently!

The guy either hung up on me/or we got cut off.. I am not sure which one. Either way you'd think they'd call back to continue the conversation but they haven't. I have also tried calling the company back 10 times the last half an hour, no-one answers.

Not impressed with this company at all and will never use again! There are so many good airport mini cab companies out there, we got charged the same price in the end with another cab company and it was only the two of us, didn't have to share with anyone else.

Our drive to Gatwick was comfortable with a reliable, friendly & efficient driver.

The airport transfer from Heathrow to Central London, Tavistock Hotel was swift.I however was charged 53 pounds.Unlike a earlier shared rate of between 40-45 pounds which i found to be pricey.

Best option to/fro Heathrow!
Good job guys.

The flyght from Vienna was one hour late and the Driver was not informt

It had been a few years since I had flown to London, and this was a trip without my husband, but with my two grandchildren. I was a little concerned about making my way to the hotel. I booked Silver Shuttle, and even though our plane was early, there they were, waiting with sign in hand. On our return trip, they arrived at the hotel for us 10 minutes early. Efficient, polite. I would gladly book them again--worth the money to have such peace of mind!

Very good service.

My sister in law recomended and it's an excellent choice

It was a really good service with a good price. Driver found my house without any problems (although some people have problems finding it) and came on time. Additionally the driver was really nice.

Can really recommend silver shuttle!

Whilst our plane was late to arrive and due to large queue in Immigration, we were late to finally clear Customs. Thank you to our driver for waiting. Thought that we would have had a larger car than a Toyota Prius considering we had 3 adults and 3 suit cases. Driver also had a bad cough or chest infection so he coughed most of the way. Our experience would have been better had the driver pointed out places of interest along the way and if our car was larger.

This was my first time using Silver Shuttle. I booked a semi-private shuttle. The shuttle was forty-minutes late from the confirmed arrival time (I even received an email saying the shuttle was only an hour away. The shuttle arrived an hour and forty minutes later.) I had built in extra time just in case, but even so, the shuttle made me late getting to the airport for an international flight. I fortunately had checked in the night before, otherwise I would have not been allowed on the plane, and that would have been a disaster. Nice driver, clean shuttle, but neither got me where I needed to go in time.