Silver Travel Advisor Reviews 

285
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the holidays arranged, describing them as wonderful, perfect, and effortless experiences from start to finish. The staff are frequently highlighted for their professionalism, helpfulness, and attentive approach, often going above and beyond. The booking process is often described as easy, seamless, and stress-free, with everything efficiently organized and taken care of. Many people express strong trust in the advisors, often returning for future bookings due to the consistent high quality of service provided. This positive feedback highlights the company's ability to deliver exceptional service and memorable travel experiences.

What people talk about most

Holidays

Consumers find holidays to be positive, with many describing their trips as "must-do experiences" and "big... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, efficiency, and... See more

Booking process

Customers had positive experiences with the booking process, finding it easy and stress-free, with many... See more

Service

People report positive experiences with service, often highlighting the excellent and professional assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We asked Marie from Silver Travel to help us book a family holiday. We wanted a luxury stay plus some culture to explore. Marie really delivered and took all the stress of planning and booking a holid... See more

Company replied

Rated 5 out of 5 stars

We booked a week long trip to Disney through Jayne. She couldn’t have been more helpful and made sure all the extra details like booking princess breakfasts and checking if we got early entry and even... See more

Company replied

Rated 5 out of 5 stars

Booked a trip to India through Julie Crumpton at Silver travel. Was a bit complex as, at our request, other members of our group who had already booked had to change their travel dates etc. This was a... See more

Company replied

Rated 5 out of 5 stars

Met Kerry and her colleague at the travel show and instantly struck by their friendly professionalism. They produced itineraries and costings for us for two trips which exactly met our specifications... See more

Company replied


Company details

  1. Travel Agency
  2. Publisher
  3. Review Site
  4. Travel Aggregator

Written by the company

Here at Silver Travel Advisor, we’re a community of like-minded travel professionals, and with unrivalled experience as the voice of mature travellers we’re perfectly placed to bring together the complete travel package. From ideas and inspiration to advice and reviews, through to making your holiday booking we’re here to support you at every step.


Contact info

4.9

Excellent

TrustScore 5 out of 5

285 reviews

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No recent history of asking for reviews

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4.9

All reviews

(285)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lauren is truly amazing

Lauren is truly amazing — she helped me organise my dream trip to Peru perfectly and made the whole experience feel effortless. She’s warm, friendly, and treats you like family from the very first conversation.
She went above and beyond to make sure every detail was covered, offering different options and really listening to what I wanted to tick off my bucket list and made sure they were included Even when a small hiccup came up (like the ESTA), she helped me handled it smoothly at the very last hour. It was an absolute pleasure working with her — I couldn’t recommend her enough!
I learned a lot through the experience of what works what doesn’t and can’t wait to work on my next trip to china with silver travels 😊

August 13, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Anjee - it's so lovely to read about your experience booking with Lauren! Thanks for taking the time to let us know and we also can't wait to start work on your adventure to China!

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Rated 5 out of 5 stars

Great holiday thanks to Kerry Lowe at Silver Travel

We have just returned from a great holiday in Malta, arranged for us by Kerry Lowe at Silver Travel.
We were flown by Jet2 from Birmingham Airport and stayed for 10 days at the Hilton Hotel in St Julians.
The flight in both directions was excellent, with minimal delays and no problems at either airport. Checking in and out was straightforward and caused us no worries, largely due to the fact that Kerry had ensured that all of the relevant documentation was in place.
We could not fault the hotel, which was superbly appointed with helpful, friendly and efficient staff throughout, and serving excellent food. Again we were assisted in our choice by advice from Kerry.
We will not hesitate to use Silver Travel if and when we next holiday abroad, as their service gave us confidence that we would be properly prepared.

October 4, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Paul, great to hear you had such a good holiday, and we're always here to help!

Rated 5 out of 5 stars

Friendly and professional

Met Kerry and her colleague at the travel show and instantly struck by their friendly professionalism. They produced itineraries and costings for us for two trips which exactly met our specifications though, in the end for one, we booked the individual elements directly on line. For the other, Kerry found a perfect, bijou, old town, suite in Crete at a reasonable price and with all flights, transfers etc seamlessly coordinated. Friendly careful contact at every stage.

October 6, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks for taking the time to leave such lovely feedback Bob - delighted to hear Kerry provided two perfect options and that you booked the Crete option - have an amazing time!

Rated 5 out of 5 stars

Jayne has been a great help

Jayne has been a brilliant advisor all throughout the process of booking the holiday. It made the whole process a lot easier as she provided knowledgeable recommendations and suggestions to help pick the perfect holiday. She was also able to assist up until and throughout the holiday and she was able to help with any queries I had.

October 11, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Callum, that's great to hear - we're always happy to help!

Rated 5 out of 5 stars

Another great experience with Silver Travel

Julie Crumpton our Silver Travel advisor is brilliant. So professional and always finds us great hotels. Gives helpful suggests about places to visit. Would not use another company.

October 7, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Angela! We appreciate your support and lovely feedback!

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Rated 5 out of 5 stars

The best of the best

I have used Julie and Silver Travel on a number of different trips and their recommendations have always been measured and supported to our needs. They have helped us create some very special memories. Knowledgeable and helpful in developing ideas if you are not sure of where or what you want to do.

August 8, 2025
Unprompted review
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Reply from Silver Travel Advisor

That's great to hear - thanks so much for your continued support, always happy to help!

Rated 5 out of 5 stars

Jayne at Silver Travel

This is probably the 4th or 5th time we've booked with Jayne. We usually go on P&O cruises but decided to go with Fred Olsen this time. Jayne was really knowledgeable and helped us make decisions on cabins etc. I can always get in touch with Jayne if I have any questions, issues or need help with anything to do with my holiday. I would really recommend her. She gives 100%.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Ski trip to Les Arcs

We are a group of 25 and booked our ski holiday to Les Arcs with Sue. She was amazing throughout the entire booking process, very clear communication and patient with us! Booking a holiday for us was no easy task but Sue made sure that we were aware of all the deals for several locations and helped us pick the right one. Thank you so much Sue!!

September 8, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Philippe - hope you all have a fantastic time in Les Arcs!

Rated 5 out of 5 stars

Kerry you’re amazing!

Kerry you’re amazing!!
From dealing with our budget needs to helping with hotel changes we can’t thank you enough! You gave us the perfect holiday with no hassle!! Wouldn’t book a holiday without you! Thanks again

August 23, 2025
Unprompted review
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Reply from Silver Travel Advisor

Ah that's so lovely to hear Gemma!! Thanks for taking the time to share and we're so pleased you had a great holiday! Thanks

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Rated 5 out of 5 stars

Excellent experience

We booked our honeymoon through Kerry and she was excellent from start to finish, sending us plenty of different options and helping us through the journey from start to finish. She made sure the staff looked after us and helped us have the most wonderful of holidays. I would happily recommend Kerry!

August 18, 2025
Unprompted review
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Reply from Silver Travel Advisor

Happy honeymoon Jonny and congratulations! So pleased you had an amazing time and thanks for the lovely feedback for Kerry

Rated 5 out of 5 stars

We booked a week long trip to Disney…

We booked a week long trip to Disney through Jayne. She couldn’t have been more helpful and made sure all the extra details like booking princess breakfasts and checking if we got early entry and even checking us in for our ferry, were all done for us. She was also available via WhatsApp at all points which was very reassuring when abroad. The price we paid was so reasonable as well and we couldn’t have got it cheaper doing it ourselves and why would we want to when Jayne makes the whole process so easy.

August 25, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Leza - that's wonderful to hear! Disney really is the most magical place in the world isn't it! Glad you had a great time and Jayne managed everything impeccably!

Rated 5 out of 5 stars

Friends group trip to India

Booked a trip to India through Julie Crumpton at Silver travel. Was a bit complex as, at our request, other members of our group who had already booked had to change their travel dates etc. This was all sorted out and negotiated perfectly by Julie in a matter of days. And we got the requested room upgrade. Really value Julie's knowledge and experience and will not hesitate to book with her again. Thank you.

August 19, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Kay - lovely to hear Julie worked her magic and arranged everything exactly as you needed!! Hope you enjoy your trip to India - it's a fantastic destination!

Rated 5 out of 5 stars

Thank you Jayne

Thank you Jayne for organising another wonderful holiday at Aphrodite Hills Hotel Cyprus. It has been fabulous and your attention to detail exemplary. Looking forward to returning!

August 1, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks so much for your lovely feedback!

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Rated 5 out of 5 stars

The perfect holiday perfectly organised.

Jayne was fantastic in listening to our desires and hopes for our family holiday. Several holidays were quickly presented to us and each one offering aspects we had requested. Jayne made good recommendations and we were so happy to secure a booking which met our needs. We were always well communicated with and Jayne’s services ensured we had to do very little other than pack for our holiday. The holiday itself was fantastic and we were so happy we went with Jayne’s recommendations. The hotel/resort was fantastic and we had the perfect holiday. We will definitely be using Jayne’s services again.

August 5, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Mr Parkin, it's great to hear you had a fantastic holiday, and that's Jayne went above and beyond! We look forward to helping you with your next trip! Thanks

Rated 5 out of 5 stars

Highly recommended!

We asked Marie from Silver Travel to help us book a family holiday. We wanted a luxury stay plus some culture to explore. Marie really delivered and took all the stress of planning and booking a holiday off our shoulders! She gave us several options of which we chose Dubrovnik, we are so glad we did! We had a wonderful time, the hotel was brilliant with excellent facilities (especially for kids) and the location was ideal. We are so glad we used Marie and Silver Travel for our trip.

July 24, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Bryony, so pleased to hear you had an amazing time in Croatia - it's one of my favourite destinations! You know where we are when you're ready to start planning your next adventure!

Rated 5 out of 5 stars

Impeccable out of hours service

We booked via Silver Travel Advisor as Jayne offered out of hours impeccable service and Hebridean Princess was inundated with special offer enquires and the offer ran out on the Friday. Jayne took over and gave us personal service. Hebridean Princess is the bees knees and we had travelled on them before. Nothing is too much for them but this time we paid a premium to go in the summer to tick puffins off the top spot of my bucket list. I was not disappointed. I’d be pleased to answer any questions on Hebridean Princess

June 27, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Brenda - thank you for such a lovely review for Jayne! Sounds like she certainly went above and beyond, and I'm delighted you enjoyed your time on Hebridean Princess!

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Rated 5 out of 5 stars

Recommend

I used Kerry Lowe for my holiday booking and arrangements. It was all smooth and there was good contact even when there was a few issues on my side with changing who the second passenger on the holiday would be and was all changed with no issue at all and everything was all sorted really quickly. It was also really helpful having everything booked at once (flights, hotel and travel to hotel and airport) made it really smooth and didn't have anything to worry about and could just enjoy our holiday in Madeira.

July 7, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Poppy, so pleased to hear Kerry managed your booking perfectly! Hope you had a great time in Madeira, and you know where we are when you are looking for your next trip away! Thanks again

Rated 5 out of 5 stars

Goes above and beyond

We have used Jayne’s services a few times now but this was an extra special trip for our honeymoon. Jayne always go above and beyond to not only book the trip but to ensure she is there for us while we are away too. We have had the most perfect trip and that is all down to Jayne. We will 100% be using her services again and recommending her to all our friends and family

June 28, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks so much Emily! Delighted that you had an amazing honeymoon (congratulations) and we look forward to supporting you with your future holidays! Thanks

Rated 5 out of 5 stars

Service over and above expectations

We have utilised the skills and care of Jayne Kerrigan many times over the last few years. This trip was to be one of a lifetime as we visited San Francisco, Maui and Honolulu. There were long flights, connecting inter island flights and trips aplenty. I didn't doubt Jayne's ability to manage our complicated trip one bit - and as always she didn't let us down. From the long discussions we had prior to booking, to checking us in at all hours and then post holiday support, she put our needs as a priority and at times I felt that we were her only customers!
The trip was fantastic - hotels in all 3 places were 5 star and the excursions were well organised and great fun.
If you want to have a tailormade holiday where you are made to feel like the most important traveller, then book with Jayne. You won't be disappointed

June 11, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Alison - wow sounds like you had a fantastic trip! I'm so pleased Jayne supported you every step of the way and made it the holiday of a lifetime for you! Thanks

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