Silver Travel Advisor Reviews 

284
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly professionalism, helpfulness, and efficiency in planning and booking holidays. Many people highlight the personalized service, attention to detail, and the ability of advisors to understand and meet specific travel requirements, making the entire process stress-free. Reviewers frequently mention that the booking process is smooth and easy, with advisors going above and beyond to handle all arrangements, including complex changes and extra details. The excellent customer service, quick response times, and ongoing support throughout the trip are also highly valued by consumers.

What people talk about most

Holidays

Consumers find holidays to be positive, with many describing their trips as "must-do experiences" and "big... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, efficiency, and... See more

Booking process

Customers had positive experiences with the booking process, finding it easy and stress-free, with many... See more

Service

People report positive experiences with service, often highlighting the excellent and professional assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We asked Marie from Silver Travel to help us book a family holiday. We wanted a luxury stay plus some culture to explore. Marie really delivered and took all the stress of planning and booking a holid... See more

Company replied

Rated 5 out of 5 stars

We booked a week long trip to Disney through Jayne. She couldn’t have been more helpful and made sure all the extra details like booking princess breakfasts and checking if we got early entry and even... See more

Company replied

Rated 5 out of 5 stars

Booked a trip to India through Julie Crumpton at Silver travel. Was a bit complex as, at our request, other members of our group who had already booked had to change their travel dates etc. This was a... See more

Company replied

Rated 5 out of 5 stars

Met Kerry and her colleague at the travel show and instantly struck by their friendly professionalism. They produced itineraries and costings for us for two trips which exactly met our specifications... See more

Company replied


Company details

  1. Travel Agency
  2. Publisher
  3. Review Site
  4. Travel Aggregator

Written by the company

Here at Silver Travel Advisor, we’re a community of like-minded travel professionals, and with unrivalled experience as the voice of mature travellers we’re perfectly placed to bring together the complete travel package. From ideas and inspiration to advice and reviews, through to making your holiday booking we’re here to support you at every step.


Contact info

4.9

Excellent

TrustScore 5 out of 5

284 reviews

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4.9

All reviews

(284)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tour of the American national parks

Sue Lord was brilliant in helping us to find a tour of the American National Parks and booking it for us .
We had to change the date to the next year, which Sue did with Titan the holiday company.
Titan was very helpful in doing this.
Sue went above and beyond in helping during a family crises, would recommend and use her and Silver Travel Advisor again.
Thank you Sue.
S and J Essex.

May 31, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Shaun, thanks for taking the time to let us know about the fantastic service provided by Sue. We're so pleased she was able to move your holiday and hope you have an amazing time - the National Parks of America are simply incredible!

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Rated 5 out of 5 stars

Great time made possible by excellent organisation.

We wanted to try a river cruise on the Danube and Linsey Glaze made the entire booking process effortlessly for us and enable us to have a trouble free trip. We found a cruise company that suited our needs and Linsey made sure that we booked exactly what we wanted. Everything worked like clockwork and we had a wonderful time. We certainly won't hesitate going to Linsey for advice on booking another holiday.

May 20, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Jo, great to hear that you had a fantastic time on your river cruise and Linsay was able to support you every step of the way! Your feedback is appreciated!

Rated 5 out of 5 stars

Superbly organised holiday.

Great holiday in Portugal organised by Linsay Glaze, Silver Travel Advisor. 😀 Nothing was too much trouble for Linsay. I flew out on a separate flight to meet with my family. Linsay organised the whole holiday to suit all our needs: young family with nanny arriving later for four nights, all travelling home together. Beautiful hotel, air travel and transfers all organised according to our requests and budget. It went like clockwork and Linsay took all the stress out of booking and arranging everything. Highly recommend this way to travel. Thank you.

May 21, 2025
Unprompted review
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Reply from Silver Travel Advisor

Fantastic to hear you had such an amazing holiday Kay! We'll be sure to pass your lovely comments on to Linsay!

Rated 5 out of 5 stars

Thank you Sophie for all your help with…

Thank you Sophie for all your help with booking our dream holiday. You were very thorough and gave me great advice and guidance. Really looking forward to the holiday now !!!

June 10, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Rachael, thanks so much for such lovely feedback. we hope you have a fabulous holiday!

Rated 5 out of 5 stars

Absolutely brilliant booking with

Absolutely brilliant booking with Sophie. She listened to what we wanted from a holiday and got all the info we needed and found the holiday of our dreams!! Holiday and cruise now booked now!

June 9, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Julie - that's fantastic to hear! Have a brilliant holiday!!

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Rated 5 out of 5 stars

Amazing experience Soohie was…

Amazing experience Soohie was knowledgable helpful and efficient. A very professional travel agent with an eye to detail and ensuring her customers have a fantastic holiday at all times.

June 9, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks Susan - we'll be sure to pass on your lovely feedback to Sophie. Enjoy your holiday!

Rated 5 out of 5 stars

Fantastic service again.

Second booking with Linsay, our first being a Clipper Cruise last year (which was amazing) and we have just returned from a relaxing beach holiday in Zante. All the criteria which was important to us was met above and beyond. Linsay listens and also asks questions to ensure everything is delivered as it should be. We were delighted that the hotel had been informed by Linsay that we would be celebrating our 10th Wedding Anniversary during our visit. This resulted in us being presented with bubbles and cake on the day. Thank you Linsay, I look forward to booking with you for next year.

May 3, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Karen, how lovely - and a happy anniversary! So pleased you've enjoyed two amazing holidays and Linsay was such a help to you! Thanks again

Rated 5 out of 5 stars

Solo tour to India

I have just returned from an amazing trip to India and I’d like to thank Jayne for the service and support she has given me from start to finish. I really have experienced a trip of a lifetime in India which more than surpassed my expectations in every way, and this was largely due to Jayne’s knowledge and experience of India so she could make some great suggestions and recommendations for me. I will certainly be booking my next trip with Jayne. Thank you 😁

May 3, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Tracy, so pleased to hear you had an amazing time in India - it's amazing isn't it! And thanks so much for taking the time to let others know how much Jayne supported you along the way!

Rated 5 out of 5 stars

wish list - all ticked iff

I gave Linsay our wish list and she delivered x
Sorrento hotel regina - lovely hotel and very central
Car transfers - met at airport on time - taken back on time
Lovely note in room from Linsay with contact info
And last but not least all documents printed and sent as well as for phone

May 4, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Beverley, this is wonderful to hear - so pleased Linsay made your holiday extra special and you had an amazing time in Sorrento - it's so beautiful there!! Thanks

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Rated 5 out of 5 stars

Sophie was absolutely first class

Sophie was absolutely first class , nothing was too much trouble , all sorted within a few minutes, the countdown has begun

May 6, 2025
Unprompted review
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Reply from Silver Travel Advisor

Thanks so much for your booking - hope you have a great holiday when it arrives!

Rated 5 out of 5 stars

Silver Travel shine through

The Silver Travel Team are clearly experts in travel and holidays, always professional, thorough, very helpful and cheerful. Nothing was too much trouble to ensure we made the most of our holiday including the flights. Our Antarctic adventure from 8 Mar 25 to 3 April 25
Paul Fortescue

April 3, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Paul, I'm so pleased you had such a great experience in Antarctica. Thanks so much for your lovely feedback, we look forward to helping you with you next trip as and when you are ready! Thanks, Kerry

Rated 5 out of 5 stars

Jayne is truly amazing

Jayne was amazing from the moment we enquired about our trip. We gave her a few ideas of what we wanted to do on our visit to Vietnam 🇻🇳 she organised everything for us, the trip itself, transfers from and to the airport, extra nights accommodation nothing was too much trouble, she was genuinely kind and wanted the best for us. We are already discussing our next trip - thank you Jayne

March 17, 2025
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Reply from Silver Travel Advisor

Thanks Tessa, that's brilliant to hear and we're delighted Jayne tailor-made your perfect trip! Thanks for your support and I'm sure Jayne will do a fabulous job with your next booking too!

Rated 5 out of 5 stars

Nothing was too much trouble

Deborah found me the Classic Spain tour and did a brilliant job getting everything ready. Nothing was too much trouble and she was genuinely concerned I had a great time.

March 30, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Gerry, thanks for letting us know and hope you have an amazing time in Spain!

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Rated 5 out of 5 stars

Trip to Disneyland Paris

We have booked a trip to Disneyland Paris through Silver Travel and Jayne has been absolutely amazing in supporting us - she has gone out of her way to find the relevant information needed to make our trip successful, as we have a child with additional needs. We would recommend Jayne to all our friends and family!

March 27, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Rachael, thanks for sharing such a lovely review. Hope you have an incredible time in Disneyland!

Rated 5 out of 5 stars

Excellent service as always

This is the fourth time I have asked Dianne at Silver Travel for advice on booking a holiday and, as always, she has come up trumps. Dianne responds quickly and goes to great lengths to offer alternatives with lots of information. I have booked both group holidays and singles tours and would find it difficult to go past using Silver Travel, especially Dianne, in the future.

March 26, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Avril, thanks so much for your continued support, it's really appreciated. And we'll make sure to share your feedback with Di too - she's amazing! Thanks

Rated 5 out of 5 stars

We wanted to book a wedding anniversary…

We wanted to book a wedding anniversary trip. Lorraine Davies was so knowledgeable and patient and helped us narrow down our choices. Lorraine really listened to what we wanted and matched our needs. Once we had decided on our destination the rest of the organising was done for us. I would not hesitate to recommend Lorraine at Silver Travel, we will definitely be using her again. Thank you Lorraine!

March 22, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Emma,
This is great to hear - thanks so much!

Rated 5 out of 5 stars

Norwegian Fjords Cruise

We are 2 couples booking a cruise to the Norwegian Fjords- Julie just got exactly what we were wanting and when we questioned a couple of things, she went away and came back with updates, meeting our requirements perfectly. Great communication and patience. Julie has organised trips for us before- always great service.

March 20, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Paula, thank you for taking the time to leave this lovely review for Julie. I'm so pleased she provided such wonderful service, and I hope you all have a fantastic time on your Norwegian cruise! Thanks

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Rated 5 out of 5 stars

One of my best Skiing holidays yet!

Kerry Silver Travel Advisor arranged my skiing holiday in Sestriere, Italy. Once I gave Kerry my requirements she was able to research and take care of all our requirements, from the flights, hotel, equipment hire and ski passes. Kerry stayed in touch with me throughout the booking process up until we flew out, ensuring any last minute details were covered.
We stayed in the Grand Sestriere Hotel, which was 4 star, close to the Milkyway ski area. When we arrived Kerry had a note wating for us wishing us a great holiday, with her contact details should we need anything and a Magnum of Prosecco, which was a very pleasant surprise!!
The lift passes and ski hire was ready on arrival and the hire shop was extremely efficient and were expecting us. The shop was perfectly situated on the edge of the ski area, so there was no carrying the skis to the piste, we could literally come out of the shop, put our skis on and go.
This is a great ski area, no gondola to get up the mountain, you are straight on the chair lifts and skiing within minutes.
We were very lucky with the weather, which was sunny all week and perfect snow conditions. The hotel was excellent, good food, rooms cleaned to a high standard daily, friendly and attentive staff.
I would definitely recommend Kerry Silver Travel Advisor to take care of all your holiday requirements. An excellent service.

March 9, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi David, thanks so much for taking the time to leave this feedback, I'm so pleased you had such a good holiday and Kerry planned it all perfectly!

Rated 5 out of 5 stars

Great Thailand experience.

Great Thailand experience. I found Sue Lord so helpful, patient and knowledgeable from start to finish whilst booking my holiday to Thailand. I had never been to Thailand and was not sure which trip/holiday to book. Once I explained what I wanted from the holiday Sue was able to give me several options and some valuable advice. It proved to be one of the best holidays ever.

February 22, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Andrew, this is so great to hear! Glad you had an amazing holiday in Thailand - it's one of my favourite destinations!

Rated 5 out of 5 stars

When you need a professional!

Kerry Lowe is just amazing. We have just returned from our 2nd holiday in Tenerife, both of which we have thoroughly enjoyed. The organising Kerry did for us was so slick and faultless. The only thing we had to do for ourselves was go! The rest was all done for us. We were really in safe hands. She patiently helped us find the right hotel and dates for us. Wonderful service. Thank you Kerry!

March 4, 2025
Unprompted review
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Reply from Silver Travel Advisor

Hi Kate,
Thanks so much for such lovely feedback for Kerry - we'll be sure she sees this! Glad you had two amazing holidays and we look forward to helping you plan and book your next! Thanks

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