Simidola Hair Reviews 160

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were somewhat happy with their experience overall. Some customers expressed satisfaction with the products, describing them as nice and soft, and appreciated the gifts included with their purchases. They also mentioned positive interactions with the staff, finding them friendly and helpful. However, a significant number of people reported extremely negative experiences with customer service, citing unresponsiveness and long waits for refunds, sometimes for several months. Many also criticized the product quality, describing items as cheap, plastic, and not matching website descriptions, with some experiencing severe tangling and poor construction. Reviewers frequently mentioned issues with promised refunds for shipping costs not being honored, and concerns were raised regarding the handling of negative reviews.

What people talk about most

Product

Users describe ambiguous interactions with product quality, with some reviewers expressing satisfaction,... See more

Quality

Reviewers mention negative feedback about quality, with many customers reporting that the hair products,... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, with many reporting long delays and... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as the worst they have ever... See more

Staff

Customers consistently note negative experiences with staff, frequently describing them as unprofessional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well i havent gotting my hair yet but i have order hair before and the density was very nice .that the reason i orderd this one that havent arrived

Rated 5 out of 5 stars

Love the hair its soft easy to comb. And can do different hair styles. Im so impressed with this hair. I have to get more wigs. Simidola also gives gifts alone with the wigs and the box is beautiful.... See more


Company details

  1. #11 of 12 best companies in Wig Shop

Written by the company

SIMIDOLA HAIR,Your Latest Human Hair Wig E-store. We believe perfect hair is a reflection of your sun life,Your confidence ,beauty and charm,it is part of how you express yourself.We provide premium, ultra convenient hair with affordable price for women shop online.Wear&Go Wig, cool for summer, whether for busywork morning or dating。 Up to 60% OFF,Worldwide Free Shipping,Wear & Go,Save Big.


Contact info

3.1

Average

TrustScore 3 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Please don't buy any wig at this store.

I'm stil waiting for my refund. I have email them a coupple of times, but i don't get any respond. My advise is don't buy any wig here.

March 21, 2025
Unprompted review
Simidola Hair logo

Reply from Simidola Hair

Hi,

we are truly sorry for the inconvenience you've faced. We understand how frustrating it is when expectations are not met, especially after having a positive experience with a previous order. Please accept our sincerest apologies for the delay in responding to your emails and the confusion regarding your wig's length.

Could you kindly reach out to us at [support@simidola.com] with your order details or update your trustpilot review to let us know your order number, so we can investigate this issue right away? We take matters like this very seriously and want to ensure you are completely satisfied with your purchase. We appreciate your patience as we work to resolve this for you.

Once again, we apologize for the delay and the frustration it has caused, and we’re committed to making this right.

Best regards,
simidola hair

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Rated 2 out of 5 stars

Shipping policy not true!!

I read the shipping guidelines on their website it was not accurate at all I ordered my wigs on February 25 and they were just shipped on 3/9!!! The customer service was all over the place also I will be glad to rate the wigs once I receive them

February 25, 2025
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Rated 5 out of 5 stars

I love this wig

I love this wig! The curl pattern is everything! Definitely will be ordering again! No shedding Still in love with this wig. So easy to maintain and it is wear and go!

February 5, 2025
Rated 5 out of 5 stars

Thank you sooo much for the wig I love…

Thank you sooo much for the wig I love it soo much it's such great Quality!!I'm not an expert on wigs and anything blunt it's my first time getting such an amazing wig and it's the same as described in the picture I love it soooooo much

February 28, 2025
Rated 5 out of 5 stars

OMG!!

OMG!!! I love this wig. I'm buying it for a second time. The lace melts into my skin and it's a beautiful texture. I've received many compliments on this hair!

February 7, 2025
Rated 3 out of 5 stars

Good in the beginning..

This review is from a previous hair that I purchased at Simidola. The hair was good at first but after washing it twice and taking proper care of it, it already looks and feels different/stiff. It has less curls, tangles alot and lost alot of hair at the lace part. I purchased one again to see if this one will be better.

February 8, 2025
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Rated 5 out of 5 stars

10/10

10/10! Great hair quality, fast delivery!
The hair was also packed very nice with some extra’s! Thank you!

February 7, 2025
Rated 1 out of 5 stars

So disappointed 😞 wasted my money.

Sorry for the 1st review ( I have deleted it) My hairdresser fixed it for me and it looks amazing now. Thx

February 6, 2025
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Reply from Simidola Hair

We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations.Our hair is made with 100% human hair,we're so sorry for cause the inconvenience for you.

Rated 1 out of 5 stars

Horrible communication!!!

Horrible communication!!!! I've emailed them 5x to return my order. I'm still waiting on a response.

February 6, 2025
Simidola Hair logo

Reply from Simidola Hair

We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations.could you pls tell me your order number?we will make the contact with you~

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Rated 1 out of 5 stars

Not a true express shipping

Have not received wig yet. I ordered from Simidola because of the express shipping (3-5 businessdays). Ordered Feb 1, 2025 will not be here until February 14, 2025

February 5, 2025
Simidola Hair logo

Reply from Simidola Hair

We sincerely apologize with your recent purchase. we're so sorry for the late ship out because we're in New Year Holiday some time ago, but We sent out the package as soon as we got back from vacation,thank you for your review~😘

Rated 1 out of 5 stars

I ordered a wig that looked amazing in…

I ordered a wig that looked amazing in the advertisement, but unfortunately, the one I received doesn't look the same at all. The color and style are completely different from what I expected, which was really disappointing.

I tried to return it by following their instructions and sent an email to customer service, but I haven't received any response. It's frustrating because I just want to resolve this issue and get a refund.

Overall, I'm really dissatisfied with my purchase and the lack of support from the seller. I wouldn't recommend this product based on my experience. I hope they improve their customer service in the future.

January 25, 2025
Unprompted review
Simidola Hair logo

Reply from Simidola Hair

We sincerely apologize with your recent purchase. we're so sorry for the late reply because we're in New Year Holiday some time ago.as for the curly hair style,the video on our website has restyled, thank you for your review~😘

Rated 2 out of 5 stars

The Simidola Hair wear and Go wig is not Human Hair. The Hair I got is fake

This is one of the most deceptive and Fake hair I have every bought. I bought two. The texture of the Hair is Zero to me, I bought straight Hair, but it is looking like Spoach after 7 days of use. I never dye the hair, it is black in color already. I have never apply any creme or chemical to it. I never wash it either. It is just 7 days old., why should i dye it. The Hair Texture is Very rough texture, very thin and fine In Texture. It is looking Fake . This is not Human hair . The ones you advertise on Facebook and youtube is not the same you ship to Europe buyers. The one you ship to America buyers, is also not the same you ship to Europe. I just wasted Almost 500€ to buy a very fake hair. I am very Disappointed with Simidola company. You guys are very Deceptive with your Ad. And all those giving positive reviews are your model. Your Hair is a no go for me. You guys just missed a potential buyer and seller from my End. The hair is not the same like the Ad. My name is Elizabeth, i bought 14 inches straight Bob and 18 Inches straight wig. Wear and go. I am very Disappointed with your Wig. Total waste of money. You reply to justified your fake hair. You are stealing from the buyers with fake Ad.

January 10, 2025
Unprompted review
Simidola Hair logo

Reply from Simidola Hair

We sincerely apologize for the disappointment you've experienced with your recent purchase. We strive to provide products of the highest quality and customer service that exceeds expectations.
Our hair density is made with 100% human hair,we also has the Certification for the hair wig,maybe it will look different after dye with the color,we're so sorry for cause the inconvenience for you.
Thank you for your cooperation~

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Rated 1 out of 5 stars

Usually I find their service excellent…

Usually I find their service excellent and I haven't had issues with cancelling orders before and I always get quick replies, I wanted to cancel this time as the wig won't be ready for when I need it. They've taken 24 hours or longer to reply to my messages this time, and only replied straight away after telling me I absolutely could not cancel this time...this is very dishonest and I feel like I've been ignored because they don't want to cancel. I've never had a wig from them take so long to dispatch, even if it is *customised* they've never taken longer than 2 weeks, this one isn't expected until the middle of next month!
It's such a shame as I order usually every month or two, I will be taking my money elsewhere in future.

January 20, 2025
Unprompted review
Simidola Hair logo

Reply from Simidola Hair

Hi,Sweety,We sincerely apologize for the disappointment you've experienced with your recent purchase. because your most recent order is the customized color wig,which is in colored now,so we can't canceled for you,we're so sorry for this,as for the natural black color wig we 100% can canceled for you,but the customized colored wig which is in dyeing process,so we really hard to canceled for you,hope you can understand with this~thank you support for us~

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