Simify Reviews 

3,851
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the customer service team is exceptionally responsive, providing prompt and friendly help whenever assistance is needed. Travelers note that the product works seamlessly across multiple countries, offering reliable mobile data and excellent coverage throughout their trips. Though some reviewers found the initial connection and installation process a bit complicated, the support staff patiently guided them through the setup. Consumers truly appreciate the straightforward digital coverage once everything is successfully activated, although a few individuals experienced minor data issues or temporary dropouts after prolonged use.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the straightforward installation... See more

Service

Users describe positive interactions with service, highlighting prompt responses and helpful support teams... See more

Product

People report positive experiences with product, highlighting that the eSIM is extremely easy to install and... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the incredibly fast response times and... See more

Staff

Customers consistently note positive experiences with staff, expressing strong satisfaction with the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After travelling since 2007 and buying various sim cards across the world and the headaches that causes finally along comes Simify. Thank goodness they are here. After some initial headaches c... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used an eSIM for travel - honestly the smartest thing we did. Such a good price and had coverage from London, Scotland and Ireland through to Rome, Venice, Germany and m... See more

Company replied

Rated 5 out of 5 stars

Landed in Japan and had followed the instructions for downloading. However it didn’t seem to work, sent request for help via chat/email and worked out I had turned off data roaming. The team had sev... See more

Company replied

Rated 5 out of 5 stars

Great customer service when I was having problems getting started. I had accidentally activated it before I left NZ and had used 20 days! I was supported through getting my and my partners phones con... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Simify - Travel eSIMs made simple Stay connected wherever you go with Simify. We make it easy for travellers to ditch roaming fees and get fast, reliable data in over 150 countries - including Europe, Asia, the Americas, and more. Trusted by over 500,000 travellers, Simify eSIMs are easy to activate and come with real human support when you need it most. Our mission is simple: make travel feel effortless by keeping you connected every step of the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,851)

3,146 reviews in the last 12 months

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china

Rated 5 out of 5 stars

So far the eSIM works flawlessly in…

So far the eSIM works flawlessly in Hong Kong. We will be in China this afternoon, I hope it will just as good.

May 8, 2026
Unprompted review
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Reply from Simify

Glad to hear it's worked flawlessly in Hong Kong so far! Appreciate it George ⭐🙌

Rated 4 out of 5 stars

Initial access problem in China

my overall assessment with simify in china, HK and Macao is very good. No problem with setup in Melbourne but on arrival in HK, there was a little delay on activation. The simify Unlimited esim didn't worked instantly so after resetting phone it worked consistently. On travelling into China, the esim didn't work initially and was very frustrating trying to access online Visa. After 30 mins, esim data became available which works very well and consistently.

April 18, 2026
Unprompted review
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Reply from Simify

Apologise for the teething issues you had experienced, Wally, though we are glad it performed like it was meant to when it found its connection! 💪 Thanks for the review! 😎

Rated 5 out of 5 stars

I have used Simify for two trips

I have used Simify for two trips, Northwest China, Malaysia, Singapore and Uzbekistan. Great customer service when you need it too. Wouldn't use anyone else!

May 3, 2026
Unprompted review
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Reply from Simify

Appreciate the kind words and loyalty Fiona! Look forward to the next trip! ✈️🙌

Rated 5 out of 5 stars

I bought an eSIM for Hong Kong and…

I bought an eSIM for Hong Kong and China. It easy to install using the QR code and worked perfectly when I switched it on when I landed.

April 18, 2026
Unprompted review
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Reply from Simify

Thanks so much for your feedback 😊

We’re really glad to hear the setup was easy with the QR code and that everything worked perfectly as soon as you landed in Hong Kong and China.

We appreciate you sharing your experience and hope to connect you again on your future travels 🌍✨

Rated 5 out of 5 stars

Great support yet again

Great support yet again from these guys. Sorted my error in setting it up and now works excellently. ( Traveling in China)

April 23, 2026
Unprompted review
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Reply from Simify

Thanks so much for the great feedback! 😊

We’re really pleased to hear our team was able to quickly help you sort the setup issue and get everything working smoothly while you’re travelling in China.

It’s great to know you’re back up and running with excellent performance. We really appreciate you taking the time to share your experience, and we’re always here if you need support again! 🌍✨

Rated 5 out of 5 stars

E-sim for China works brilliantly

Downloaded the E-Sim before landing in China. Upon landing I switched it on and it worked brilliantly allowing me to access western sites without a problem.

April 9, 2026
Unprompted review
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Reply from Simify

Appreciate this brilliant review Ned! 🙌😎✈️

Rated 5 out of 5 stars

Amazingly quick and helpful problem-solving!

I had some initial problems with installing the Simify eSIM in China and was amazed by the wonderful response when I raised my concern. Celeste and Charmaine replied very quickly and then patiently - by email - talked me through what I needed to do. I now have an excellent service. The personal care and advice made all the difference, thank you.

April 4, 2026
Unprompted review
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Reply from Simify

So glad Celeste and Charmaine could get you sorted and that you now have excellent service, Stephen! Appreciate you taking the time to share ✈️📶⭐

Rated 5 out of 5 stars

Great esims

Have used you three times hor different countries. Esims are very easy to install and use
I am very happy and will yous again. I am in china and can't get a esim here . So used wifi with my email program and was so easy to get on email. Thanks

March 27, 2026
Unprompted review
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Reply from Simify

Thanks for continuing to choose us! 🫶 Looking forward to the next trip together ✈️🙌

Rated 5 out of 5 stars

Previous been to China and not been…

Previous been to China and not been able to do much as no data or access to a mobile plan. Roaming cost out of pocket, was way overboard. My last trip was able to use Simify for the first time and had it unlimited for 3 weeks. My kids and my wife hotspot easily, and we had no problems with it. Was so easy to setup. Will buy again for our next trip.

February 16, 2026
Unprompted review
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Reply from Simify

Thank you so much for sharing your experience! 🌏 We’re thrilled to hear that Simify made your trip to China stress-free, with unlimited data for three weeks and easy hotspot sharing with your family.

It’s wonderful to know that setup was smooth and that you had reliable connectivity without worrying about roaming costs. We can’t wait to help keep you connected on your next adventure! ✈️

Rated 5 out of 5 stars

Excellent all round experience.

Easy to purchase the E Sim and Install. Flawless start up once we landed in China. Excellent coverage as we travelled around. Highly recommend.

December 20, 2025
Unprompted review
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Reply from Simify

Highly recommend this review! Appreciate the recommendation Pauline 🙌👌✈️

Rated 5 out of 5 stars

Simify eSIM

My wife and I recently used Simify eSIMs during our holiday visit to China and once again found them to be very reliable and easy to use. We had previously purchased Simify eSIMs in 2024 for use during our European holiday. We find Simify to be very competitive price wise and very easy to set up and install and the coverage is excellent. We would recommend Simify to anyone requiring an eSIM for their travel requirements.

September 18, 2025
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Reply from Simify

Amazing, Tony! We love to read these reviews, can't wait for our next adventure 😎✈️

Rated 5 out of 5 stars

Used unlimited data eSIM in China and…

Used unlimited data eSIM in China and Japan with no issues. Activation instructions were clear. Highly recommended.

November 19, 2025
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Reply from Simify

Love hearing this! 🌏✈️ Unlimited data, smooth activation, and trouble-free travel in China and Japan, that’s exactly how we like it 😎📱

Rated 5 out of 5 stars

Went to China+HK with the eSim.

Went to China+HK with the eSim. Had no major issues when using in major cities. Was able to use all non available apps, like Google, WhatsApp etc. Highly recommended for future use.

October 22, 2025
Unprompted review
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Reply from Simify

Highly recommend this review Steve! Glad your experience was issue free 🙌🙏⭐

Rated 5 out of 5 stars

Great esim

Great esim, works well. No problem using it in China.

October 1, 2025
Unprompted review
Simify logo

Reply from Simify

Problem free, just the way we like it!🙌 Thank you for the review, Radovan 😄⭐

Rated 5 out of 5 stars

Simply the Best

The Simify team is great - super helpful, & they respond to a query very promptly. They have your back, & care. They actually want your Simify experience to be wonderful, thus ensuring that your holiday is the best possible. Their ESim works a treat. Have used in Alaska & other parts of the USA, & have just purchased one for an upcoming trip to China. Much easier than other ESims I've used to install & activate.

September 26, 2025
Unprompted review
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Reply from Simify

Our customer service team are the bomb! 🙌 Glad we can help you stay connected throughout your travels, we look forward to our next trip together, Beth ✈️ 😎

Rated 2 out of 5 stars

Data gone missing !!!!

I was initially impressed with how seamless the experience was in installing, activating, and using the eSIM for coverage.

I purchased the 30-day (10 GB) Asia eSIM, as I had an upcoming trip to Bali, China, and South Korea. However, after just 7 days in Bali, I received an email from Simify stating that my eSIM quota was fully used and would be disabled.

When I checked my mobile usage, it showed only 5 GB used—especially surprising since I had been staying at a resort with wireless access. I’m unsure where the rest of the data went!

December 16, 2024
Unprompted review
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Reply from Simify

Hey Dennis! Yikes! You were so right to leave us a review for this. There was a small bug in our system that was causing those notifications to be sent out much earlier than they should've been! You would have still had your full data allocation; but this one is on us for messing up the timing. We'd love to chat about how we can make this up to you, if you'd like to email us again on hello@simify.com.au?

Rated 5 out of 5 stars

Excellent

Bought the South Asia Combo, unlimited date for 5 countries. Straight forward instructions, download eSim is easy, eSim activated upon arrival to destinations hassle free, great connectivity. I travel from Australia to Singapore, Malaysia and China. Eventhough my package don't include China, but I still have internet and data during my visit, bonus 😀. Will recommend to anyone and I will definitely use the service with my next travel.

October 4, 2024
Unprompted review
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Reply from Simify

Thank you for reviewing us, Kim! Legend 🌟

Rated 5 out of 5 stars

Perfect!

Had non stop internet from the moment I landed in China..I aim to use this again in Vietnam in 2025!

June 1, 2024
Unprompted review
Simify logo

Reply from Simify

We'll see you then, Leanne 🇻🇳 🧳 Thanks for the review 🙏

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