Simify Reviews 

3,841
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the customer service team is exceptionally responsive, providing prompt and friendly help whenever assistance is needed. Travelers note that the product works seamlessly across multiple countries, offering reliable mobile data and excellent coverage throughout their trips. Though some reviewers found the initial connection and installation process a bit complicated, the support staff patiently guided them through the setup. Consumers truly appreciate the straightforward digital coverage once everything is successfully activated, although a few individuals experienced minor data issues or temporary dropouts after prolonged use.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the straightforward installation... See more

Service

Users describe positive interactions with service, highlighting prompt responses and helpful support teams... See more

Product

People report positive experiences with product, highlighting that the eSIM is extremely easy to install and... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the incredibly fast response times and... See more

Staff

Customers consistently note positive experiences with staff, expressing strong satisfaction with the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After travelling since 2007 and buying various sim cards across the world and the headaches that causes finally along comes Simify. Thank goodness they are here. After some initial headaches c... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used an eSIM for travel - honestly the smartest thing we did. Such a good price and had coverage from London, Scotland and Ireland through to Rome, Venice, Germany and m... See more

Company replied

Rated 5 out of 5 stars

Landed in Japan and had followed the instructions for downloading. However it didn’t seem to work, sent request for help via chat/email and worked out I had turned off data roaming. The team had sev... See more

Company replied

Rated 5 out of 5 stars

Great customer service when I was having problems getting started. I had accidentally activated it before I left NZ and had used 20 days! I was supported through getting my and my partners phones con... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Simify - Travel eSIMs made simple Stay connected wherever you go with Simify. We make it easy for travellers to ditch roaming fees and get fast, reliable data in over 150 countries - including Europe, Asia, the Americas, and more. Trusted by over 500,000 travellers, Simify eSIMs are easy to activate and come with real human support when you need it most. Our mission is simple: make travel feel effortless by keeping you connected every step of the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,841)

3,146 reviews in the last 12 months

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china

Rated 5 out of 5 stars

Have used Simify a couple of times now.

Have used Simify a couple of times now.
First time was in Europe last year. 100% good value and access was great.
Just landed in China. Had an issue with the esim. Contacted Simify and Chlark sorted it out. Had to send me a new SIM which we installed and it's working sweet as now. Would recommend!

October 8, 2026
Unprompted review
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Reply from Simify

Chlark: 1 eSIM drama: 0. 😎📶

Glad the replacement got you sorted in China. Thanks heaps for sticking with us and for the recommendation!

Rated 5 out of 5 stars

Excellent Value eSIMs

Excellent ordering process, fast delivery of the eSIMs and easy setup. Great coverage in China for the 11 day trip and no hassle. Will definitely be buying again for the next OS trip.

September 8, 2026
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Reply from Simify

Now that’s what we like to hear! 🙌 Easy setup, great coverage and zero hassle. Thanks so much for the awesome review! 🇨🇳✈️ See you on the next adventure! 😎

Rated 5 out of 5 stars

Reliable and Comprehensive Service.

We are at the end of our two month journey sitting in the airport lounge for our return home to New Zealand. We visited China, Turkey, a Croatian cruise, Jordan and Israel. Simify had far better reception everywhere than most Wi-Fi connections during our whole trip. A fantastic comprehensive service that won't let you down. Highly recommend.

September 18, 2026
Unprompted review
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Reply from Simify

Now THAT is a journey! 🌏✈️ So glad Simify could keep up with you the whole way. Safe travels back to NZ, Max! 💛

Rated 5 out of 5 stars

Worked perfectly in China

Worked perfectly in China, just hade to restart my phone a few times. but otherwise it was amazing.

August 5, 2026
Unprompted review
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Reply from Simify

We're so glad our eSIM worked well for your trip to China! 🙌 Thanks for sharing your experience Sophie-Elisabeth ✈️⭐📱

Rated 5 out of 5 stars

In China and I can still use YouTube…

In China and I can still use YouTube and Google, without a VPN. Kid needs YouTube and I need to use Google and gmail.

August 12, 2026
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Reply from Simify

Happy kid, happy traveller, everyone wins! 😎✈️

Rated 5 out of 5 stars

I used my local day pass

I used my local day pass, and it was slow and eating up the daily data very quickly. I used simify on a previous trip and it worked well so I updated to the Simify data plan for Southeast Asia as I am travelling China and Thailand. It was instantly excellent. Quick speeds, no trouble browsing etc. For my work I cannot fault it was able to do everything as if I was at home.

August 25, 2026
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Reply from Simify

That’s what we call an upgrade! 😎🌏 Fast speeds and getting the work done. Thanks a million for the excellent review, Micheal 🙌

Rated 5 out of 5 stars

This is the second trip I have used…

This is the second trip I have used Simify with. The first a month travelling in China, the second trip around Europe. The Connection and installation is easy and smooth. Clear instructions, easy to follow.
One of my travel companion had a problem with the download. The support team could not have been more helpful to ensure the problem was solved quickly so they could access the internet.
I would 100% recommend Simifly and would use them again.

August 25, 2026
Unprompted review
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Reply from Simify

100% love this review, Lorraine! ✨👌

Rated 5 out of 5 stars

With the Simify team’s friendly and…

With the Simify team’s friendly and passionate help. I can access the internet service even in China. Many thanks to you guys.

August 11, 2026
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Reply from Simify

We got you covered, Frederick! 😎 Thanks for the review! ⭐

Rated 5 out of 5 stars

Simify is my favorite eSIM

Simify is my favorite eSIM. We recently traveled through several Asian countries, and after a very bad experience with Saily in China, we decided to try Simify. It definitely worked perfectly 100% of the time in China, South Korea, and Japan. So I can't recommend it enough. Another plus is that it allows installation via QR code in addition to its app. If you travel to China, you'll have it up and running before you even leave the plane, and you'll have access to Google apps and connectivity just like you would in Europe, throughout your entire stay without needing a VPN.

July 22, 2026
Unprompted review
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Reply from Simify

Wow, we love this review! 💛We are absolutely thrilled to hear that your eSIM worked flawlessly for your travels through Asia. Appreciate the review and recommendation Jose! 😎⭐📶

Rated 5 out of 5 stars

eSIM in China

Had so much buffering when I got to China asked for help an got just that fast an clear advice on what to do so they fixed all my problems very fast so happy with there backup service thanks simify

July 21, 2026
Unprompted review
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Reply from Simify

We got you covered, Czeslaw! 🙌 Appreciate the review! ✨

Rated 5 out of 5 stars

Easy to install and worked seamlessly…

Easy to install and worked seamlessly in China. Would use again, customer service is fantastic.

June 6, 2026
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Reply from Simify

Easy and seamless is the goal! 😍 Cheers for the fantastic review, Di! Can’t wait to travel with you again! ✈️💛

Rated 1 out of 5 stars

I was in China and had huge trouble…

I was in China and had huge trouble connecting. Ended up connecting through Optus in Australia...no problem
Simify were good in that my money was returned when I told them of the issue

May 9, 2026
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Reply from Simify

Ahhh, sorry about your connection issues, Jackie. Definitely not the experience we want for our customers. Glad the refund was processed under our money back guarantee, we never want you paying for something you couldn't use.

Rated 5 out of 5 stars

Simify eSim the way to go

My wife and I bought a Simify eSim each for our trip to Europe in April. Even though we were technically handicapped, the installation and activation went smoothly with the help we had from Simify. We will be travelling to China later this year and took the special offer from Simify and bought eSims for both of us. Again, the eSim "Help" walked us through the process as I have already forgotten the process !!
The eSims worked like a dream in Europe ( we were in 6 different dountries).

July 4, 2026
Unprompted review
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Reply from Simify

What a dream this review is, Chee! ✨ Can't wait for our next adventure ✈️🌎

Rated 4 out of 5 stars

The Simify eSIM has definitely helped…

The Simify eSIM has definitely helped in my relocation to China until I’m able to get a permanent new phone with a Chinese number. The only reason why I did not give full 5 stars is because, at times, the signal becomes weak and streaming video becomes choppy or times out. Other than this, it’s a great service for the money.

June 29, 2026
Unprompted review
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Reply from Simify

Great to hear it’s been a helpful solution for your move to China 🇨🇳🙌 if you ever run into any issues again at all, shoot us a message at hello@simify.com and we’ll be more than happy to get things sorted for you 😊✈️

Rated 5 out of 5 stars

I’ve used Simify eSIM for China

I’ve used Simify eSIM for China, Singapore, Spain and it’s easily installed and service is good. Recommended.

June 15, 2026
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Reply from Simify

Simify regular you are, Alison! And we love it!👌Can't wait for our next adventure! ✈️🌎

Rated 4 out of 5 stars

We travelled to China and our esim was easy to use

We travelled to China and our esim was everything we hoped for and more. Once it started working access to all our normal sites from Australia worked a treat even with the Chinese restrictions. So loved the esim.
Only reason I didn’t give 5 stars was getting the esim to actually start working was a bit difficult. Once landed in China I went through exact steps required to initiate the esim. Everything on my phone indicated the installation was successful and top left corner of Home Screen indicated a Chinese network. But I had no access to any internet after switching my phone off and back on. I did the whole process three times with the same result. Very frustrating. So I left the phone alone for about an hour and it all came good by itself. Can you please explain this delay in the esim becoming operational. If this is normal can you please pass this onto your customers.
Thank you
Any update to why the delay in connecting the esim initially??

May 20, 2026
Unprompted review
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Reply from Simify

Thanks so much for the detailed review! 😊 We're thrilled to hear the eSIM worked so well for you in China and gave you access to all your usual Australian apps and websites.

Rated 5 out of 5 stars

Simify esim for China

The esim is easy to install and works perfectly throughout all of China. I had access to all apps during my trip. The only down fall is sometimes loading times can be slow. This maybe due to numerous reasons however I would use Simify for China again.

May 31, 2026
Unprompted review
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Reply from Simify

Really appreciate the review, Nick! 👌 Look forward to our next adventure! ✈️🌎

Rated 5 out of 5 stars

Easy to set up

Easy to buy, easy to set up - had no problems with restrictions in China and could put on hotspot for other people to use and they had no restrictions either

May 23, 2026
Unprompted review
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Reply from Simify

Thanks, Erin! Glad to hear it was a carefree trip 🙌

Rated 5 out of 5 stars

Great service

I am so happy with the e sim, I landed in China turned my phone on and had great service. I will definitely buy from simify again. excellent company.

May 11, 2026
Unprompted review
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Reply from Simify

Thanks, Greg! Love to read that you're happy and that we get to be your travel buddy next time!

Rated 5 out of 5 stars

Love these E sims

So easy to buy, install and activate. I have used Simify in Greece, Egypt, Singapore and HongKong/China. No problem with access to anything

May 14, 2026
Unprompted review
Simify logo

Reply from Simify

Thanks for taking us with you across the globe! We love travelling with you 🌍✈️📶

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