Simify Reviews 

3,851
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the customer service team is exceptionally responsive, providing prompt and friendly help whenever assistance is needed. Travelers note that the product works seamlessly across multiple countries, offering reliable mobile data and excellent coverage throughout their trips. Though some reviewers found the initial connection and installation process a bit complicated, the support staff patiently guided them through the setup. Consumers truly appreciate the straightforward digital coverage once everything is successfully activated, although a few individuals experienced minor data issues or temporary dropouts after prolonged use.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the straightforward installation... See more

Service

Users describe positive interactions with service, highlighting prompt responses and helpful support teams... See more

Product

People report positive experiences with product, highlighting that the eSIM is extremely easy to install and... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the incredibly fast response times and... See more

Staff

Customers consistently note positive experiences with staff, expressing strong satisfaction with the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After travelling since 2007 and buying various sim cards across the world and the headaches that causes finally along comes Simify. Thank goodness they are here. After some initial headaches c... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used an eSIM for travel - honestly the smartest thing we did. Such a good price and had coverage from London, Scotland and Ireland through to Rome, Venice, Germany and m... See more

Company replied

Rated 5 out of 5 stars

Landed in Japan and had followed the instructions for downloading. However it didn’t seem to work, sent request for help via chat/email and worked out I had turned off data roaming. The team had sev... See more

Company replied

Rated 5 out of 5 stars

Great customer service when I was having problems getting started. I had accidentally activated it before I left NZ and had used 20 days! I was supported through getting my and my partners phones con... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Simify - Travel eSIMs made simple Stay connected wherever you go with Simify. We make it easy for travellers to ditch roaming fees and get fast, reliable data in over 150 countries - including Europe, Asia, the Americas, and more. Trusted by over 500,000 travellers, Simify eSIMs are easy to activate and come with real human support when you need it most. Our mission is simple: make travel feel effortless by keeping you connected every step of the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,851)

3,146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
china

Rated 5 out of 5 stars

User friendly eSim

Data eSim was easy to install and access on a recent trip to China. Had excellent coverage and no issues. Would recommend.

May 14, 2024
Unprompted review
Simify logo

Reply from Simify

This is great feedback, Ben! Thanks so much 😊

Show reviews in all languages. (3,851 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look