simpled.uk Reviews 367

Sent 28/2/2025
"Good morning,

I bought a smart lock from you last year. So far, it has been a great product in terms of how it functions and its reliability. However, it has developed rust on the weather-facing side of the lock. I have attached images of this.

Would it be possible to have replacement parts sent to me under the warranty, so that I can replace the rusted parts?"

At the time of writing (1/6/2025), I haven't heard back from them.

The lock is as good as it claims on the Simpled website and the description is accurate.
Having just had a new uPVC front door fitted I was concerned about having to make modifications and invalidating the warranty. The lock fitted perfectly with no modifications required at all.
Following the supplied instructions I found it relatively easy to fit and it works exactly as I expected. The SS-SP version I got was not the cheapest, but it is well made and I thought good value for money.

Our Simpled key pad lock is in constant use in a sports club setting and has been a real bonus as we have now disposed of all the costly keys and electronic fobs.
Customer service from this company has been fantastic. They actually answer the phone quickly and resolve any queries very promptly. No hesitation in recommending or using again.

I was hugely impressed by the technical support. Having spent months trying to find a local locksmith who knew anything about smart locks it was a revelation to contact Simpled. I spoke to a human being, not some hopelessly badly-programmed chatbot, and got detailed answers to every technical question, reasoned recommendations for which lock would be best for our village hall, and helpful advice on installation. Simply first-class service.

I bought the double sided lock it arrived quickly and well packaged. I was able to fit it myself on my multipoint locking front door and ran into an issue once complete that the inside fingerprint sensor worked by touching it with any unregistered finger. I contacted Simpled tech support by email (due to being at work) they replied quickly and pointed out the inside lock needed to be set up as a separate lock in the App, I then did this and it resolved the issue straight away. The lock is great and I am very happy with it and the customer service. I wouldn’t hesitate to purchase this lock again. There is also the added benefit of a physical key to open the lock should you batteries run out, a feature strangely missing off other well known brands. The App is easy to use and there are a multiple number of ways to open it or give out time limited e-keys.

My Slimline lock had a glitch with the fingerprint scanner and after 18 months of continuous use I sent a video of the glitch to Simpled customer service and Angel who works there literally made the whole process faultless and I now am less that 24 hours later having a replacement shipped out. Thank you You are literally and Angel.

Regards Ruairi

I contacted the Simpled team on a bank Holiday weekend about my lock that stopped working unexpectedly after 1 year.
I didn't expect a reply until after the long weekend, but not only did they get back to me promptly, they arranged a replacement lock to be sent to me as soon as possible!
I was amazed. This is the second simpled lock I have purchased for each of my front doors. It's so convenient, my kids don't have to use keys, nobody gets locked in, I wouldn't purchase another brand!

Great customer services - helpful , friendly and knowledgable. This is how customer services shoudl be.

The product itself did almost everything we wanted - you can remote unlock and also unlock with biometric and passcode etc whcih all work really well.

Overall very happy - highly recommended

Great customer service. I bought a few locks of them. Had an issue with 1 or 2 and they were both replaced very quick without complications.... door handles work very well and reliable. This is the future we have been waiting for.

What a relief these locks are compared to the bulky Yale ones. I had my doubts at first, but that changed very quickly once installed. Much better control, integration and response time then Yale. Have them for a year now and they work great. Haven't even replaced the batteries yet. Great product.

Firstly the lock is a breeze to fit, except when your previous one was a Yale Connexis which seemed to line up perfectly with the existing holes. The issue I had was due to needing a top hole for the attachment which was tricky due to the location of the cylinder, this has nothing to do with Simpled.
The incredible but that was down to Simpled was the support in getting it working! I had an issue with width of the my door which was centimetres shorter than the smaller spindle, the Tech Team called and were brilliant at talking through options.
The lock itself is so far brilliant and worth every penny, the fingerprint does at times fail but never to the extend of not gaining access. In terms of comparison to my previous lock they are worlds apart, Simpled being far superior in terms of quality and customer service.

Great service and product - I have 2 of the simpled SF series locks. I initially bought one for my mothers house to support her as she has dementia. This product has been essential in allowing her to remain in the family home. We recently had an issue with the outside not locking correctly and the fingerprint reader failing. After a brief exchange they sent out a replacement part immediately.

Great service and friendly help on whatever is needed. It was my first smart lock to fit and pair up for serviced accomodation. Don't get frustrated if you cannot speak to someone when you phone support. I did at first but after leaving my first message, i was called back each time very quickly. The lock is working as described and for a good price. Would recommend this company and its smart locks.

Having bought two smart locks from other suppliers only to find they weren't compatible, it was a relief to finally find a lock that worked. More importantly that the pre-sales advice was really helpful, fast and specific for my situation. So far very happy with the lock. It was easy to install and noone seems to have had any issues using it yet

Had an issue with a lock i installed last year. Contacted support (Angel) who resolved the issue for me very satisfactorily. This is why I'm ordering a second lock from them. Trust. I trust they have a support process staffed by people and solving any issues I might have.

As the title says, there's Great, Good and Bad.

First the Good, the lock.
It looks good and feels sturdy when first opening the box. In fact, it's packed so nicely it could give any new smart phone a run for its money. And the reason for buying the lock, was to ensure it can be locked from both sides, not just the outside, like most other smart locks. Plus the flexibility of the various ways to unlock it from the outside, finger print, key fob, code number or key (I think I've forgotten some options)

The Great part.
A few weeks after installation I encountered an issue with the lock (it was still fully operationally), but putting it politely, it really annoyed me. I contacted Simpled and after a short email exchange over two days, everything was resolved. Which far exceed my expectations. And I'm now almost glad that I had an issue with the lock, as I know now how good their Customer Service is at supporting their products.

Now unfortunately, the Bad part.
The instructions, they are bad with a capital B! I've installed a few different makes of smart locks, so I was confident I knew roughly what to do, how wrong was I. Before installing the lock on the door, I'd sort of put it together on a worktop, but the instructions just didn't make sense in places, and other steps seem to be in the wrong order and with some details missing.
Simpled says installation should take about thirty minutes, but it took me almost a whole day, which includes an hour drilling extra holes in a steel door which obviously most people won't have to do.
But even once the lock was installed, the problems with the instructions didn't stop there. I couldn't get the internal lock to work with the finger prints I wanted. It turns out from Google searches I wasn't the only person to have this issue. Apparently the inside and outside locks are totally separate from each other and need to be setup in the app as two different locks. It would have been nice if it had mentioned that in the instructions.

Overall I'm very pleased with the Simpled Double-Side lock. Would I buy a Simpled lock again, yes. Would I recommend Simpled to others, yes and I have done already.
It would be 5 out of 5, if it wasn't for the instructions!

Really helpful pre-sales advice prior to fitting the Simpled EF lock to a client's door, and the lock was incredibly easy to install. Brilliant array of functions and the lock is expandable as your security system grows, so allowing additional functionality. It is essentially a 'mini Paxton' system. The App is easy to use, and it just, well, works. Great product.

The simpled smart lock company is the best in UK for the smart locks, I am tryied many locks before for my Airbnb apartments but not one was good like the simpled smart locks it's absolutely great, easy to install, very easy to operated, also the help is 24/7 and answers in few minutes so I am super happy with them so if you looking for really great smart locks or anything others just buy from Simpled easily 😉👍
7 🌟 seller and great prices at all

Simpled customer service was a breeze to deal with. In particular, I was pleasantly surprised with the response from Natalie who supported me on my refund answering emails as early as 6:30 am - well outside the stated office hours. I wish all customer service officers could be like Natalie.

Have owned and operated a Simpled slimline smart lock for 20 months. Have found the functions it offers to meet our needs better than the key lock it replaced. In the time we have owned it it has failed twice. on both occasions either the front or rear part of the lock had to be replaced. Simpled sent replacements under warranty promptly and with minimal fuss. The guarantee expires in July 2025. In view of the reliability issues if it fails again after this date it is unlikely we will replace with another Simpled lock.