I've tried 4 other brands for my terrace glass door in the Philippines. The Simpled Slim SF model is super easy to open/close from the inside, and Airbnb guests don't need to bother lifting up the han... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My overall experience after a defect on my Amazon Smart SF lock, was met with a fast turn around, back to back clear communication by Angel customer service support. Very helpful staff who supported... See more
I bought the SS Slim smart lock from simpled.uk. What impressed me the most was their customer service – the support team responded quickly, politely, and explained everything clearly. I had some... See more
Dear Simpled Team, I wanted to thank you for the outstanding customer service I received recently, especially from Angel from your support team. When my door lock failed, Angel responded almost... See more
Company details
Written by the company
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4.6
Excellent
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Really shit
December 5, 2024
Unprompted review
Reply from simpled.uk
Hi There Nat, if you contact our support team we may well be able to resolve any issues you have that are making you so dissatisfied. Please get in contact:
EMAIL: support@simpled.tech
LIVE CHAT - https://simpled.uk/contact-us/
PHONE - +44 20 7096 0094 (select option 2)
Monday - Friday: 9.00am - 5.00pm (Text support over weekend)
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Water ingress not good, but replacement lock received no quibble
Purchased a Simpled Smart Door Lock last year, was really happy with the product, until water started to ingress and cause bubbling underneath the front panel. Attempted to contact you for a replacement but have never received a reply :(. Now left with an expensive lock which looks awful. Not a great advert for your product for anyone visiting our door. Not sure if this is a common problem or a one off issue, but I would be grateful for a replacement or refund. Many thanks, Sam
Revision: after contacting them again on the email provided, we received a replacement lock no quibble, delivered within only a couple days. Thank you :)
December 6, 2024
Unprompted review
Reply from simpled.uk
Hi Samantha, I am very sorry if we have somehow missed your messages. We are ready to help you straight away. Please get in contact as soon as possible:
EMAIL: support@simpled.tech
LIVE CHAT - https://simpled.uk/contact-us/
PHONE - +44 20 7096 0094 (select option 2)
Monday - Friday: 9.00am - 5.00pm (Text support over weekend)
Great support service
Great support service. My night latch door lock began to malfunction after about a year. They replaced the unit, no questions asked, and are also covering the customs charges for the replacement (I am based in Ireland).
December 5, 2024
Unprompted review
Reply from simpled.uk
Thank you for sharing your experience! 😊 We’re so glad to hear that we could resolve the issue with your night latch lock quickly and without any hassle. It's great that we could also take care of the customs charges for you! We’re always here to help and make sure you’re happy with our service and products. 🔑🌟
Good customer service
Bought a simpler smart lock a few months ago and had some issues with the front panel first and then the battery cover. However customer service was really good and promptly sent me replacement parts within days free of charge.
December 2, 2024
Unprompted review
Reply from simpled.uk
Thanks for sharing your experience! 😊 We're thrilled to hear that our customer service team was able to assist you quickly and get those replacement parts out to you. It's always great when things get sorted smoothly, and we appreciate you choosing Simpled for your smart lock needs! 🔑✨
Really good customer service and great product
Really good customer service. I contacted them before purchasing a lock. They were able to guide me with a pre-compatible check and also to highlight which lock would work best to properly secure my home.
After making the purchase I had a communication fault with the lock. They assisted to troubleshoot the fault.
I was shipped a new outer lock replacement within two days no issues. Really prompt communication and assistance.
I enjoy using the lock, fairly easy to setup and install.
November 29, 2024
Unprompted review
Reply from simpled.uk
Thanks so much for your feedback! 😊 We're really happy to hear that our team was able to guide you before and after your purchase. It’s great that the new lock is working well for you and that the installation was straightforward. We strive to make sure everything goes as smoothly as possible, so it’s awesome to hear we succeeded! 🔐✨
Let us know if there's anything else we can do!
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Issues with BF YP lock
Had issues with BF YP lock, contacted Simpled who, despite the fact I couldn't locate my receipt, sent a replacement out straight away with no quibble, Excellent customer service.
November 26, 2024
Unprompted review
Reply from simpled.uk
Thanks for sharing your experience! 😊 We're so glad to hear that our team was able to help you out quickly, even without the receipt. It's always our goal to make things as smooth as possible for our customers, and it’s fantastic to know we succeeded!
If you ever need anything else, don’t hesitate to reach out. Enjoy your new lock! 🔒✨
Great customer service
Great customer service. Great design. Will definitely buy again.
December 3, 2024
Unprompted review
Reply from simpled.uk
Thanks so much for the kind words! 😊 We’re thrilled to hear that you’re happy with both the customer service and the design of your lock. Looking forward to helping you again whenever you need! 🔒💫
Water ingress problem
I had a water ingress problem with one of my SF smart door locks.
The errant part was replaced within 2 days of my call.
The products really work and I was impressed with their after sales service.
November 28, 2024
Unprompted review
Reply from simpled.uk
Thanks for sharing your experience! 😊 We’re so glad to hear that the replacement part arrived quickly and that you're happy with both the performance of the lock and our after-sales service. It's awesome when everything works smoothly, and we’re always here if you need anything in the future! 🔒✨
Excellent company with excellent Products
Excellent company with excellent products, we now have over 4 of their locks in our property and all work great, give a real peace of mind but also allows flexibility with everyday life.
August 1, 2024
Unprompted review
Reply from simpled.uk
That's fantastic to hear! 😊 We're so glad to know that Simpled locks are helping bring both security and convenience to your property. Four locks—wow, that's impressive! 🔒✨ It’s great to hear that they’re making everyday life a bit easier while keeping things secure. Thanks for sharing your experience! 🙌
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Purchased a slim smart lock
Purchased a slim smart lock, and needed a bit of advice. Contacted the company through the live chat, very quick response, and very helpful. Will be buying again from this company.
November 24, 2024
Unprompted review
Reply from simpled.uk
So glad to hear you had a great experience! 😊 It’s awesome that the live chat team was able to help you out quickly. We love hearing that you’re planning to buy again — your trust means a lot! Thanks for sharing your feedback! 🙌🔒
Their customer service is first class
Their customer service is first class. I ordered one of the new SS models but when i came to fit it, it would not work on my door lock. They were very responsive with suggestions but ultimately we had to conclude that the SS model would not work with my lock. They suggested that the DDF model would meet my requirements and work with my lock. They arranged the return of the SS and delivery of the DDF and refunded me the difference without delay. They were right and the DDF does work extremely well with my lock, I am well pleased with the results. I always say that you should judge a company by what they do when things go wrong, not when they go right. Simpled were faultless in helping me and resolving the issue. Well done to the whole team!
November 23, 2024
Unprompted review
Reply from simpled.uk
Wow, what a great experience! 😊 It's fantastic to hear how Simpled handled everything so smoothly, from offering suggestions to quickly sorting out the return and exchange. It really speaks to their commitment to great customer service, especially when things don't go as planned. We're so happy to hear the DDF model works perfectly for you now! 🙌🔒 Thanks for sharing your positive experience — it’s great to know they were there for you every step of the way! 😊
Great for AirBnB
this is the second property i have installed Simpled products in to and have found them great quality and value. The support has always been great and their products have been ideal for an air BnB set up.
November 13, 2024
Unprompted review
Reply from simpled.uk
That's awesome to hear! 🏡😊 It's fantastic that you've had such a great experience with Simpled products across multiple properties, especially for an Airbnb setup. It's so important to have reliable and easy-to-use locks for guests, and it sounds like Simpled has really delivered. Plus, the support is always there when you need it — that’s such a bonus! 👏🔒 Thanks for sharing your experience, and it’s great to know you’re happy with both the quality and the value! 😄
I had a mixed experience with…
I had a mixed experience with Simpled.uk. While their EF Slim Series Smart Lock design and functionality are impressive, the support during off-hours was lacking when it was urgently needed. I faced a significant issue with a lock that appeared to have been previously used, leaving my family temporarily locked out. On another note, the sales team was very helpful, and the installation process was straightforward. Overall, Simpled.uk offers innovative products, but their customer service, particularly outside regular hours, could use improvement.
October 23, 2024
Unprompted review
Reply from simpled.uk
Thank you for your detailed feedback. We're glad to hear you were impressed by the design and functionality of the EF Slim Series Smart Lock and found our sales team helpful and the installation process straightforward. However, we sincerely apologize for the inconvenience caused by the off-hours support and the issue with the lock.
As a small British company, we’re currently unable to provide 24-hour support, but we completely understand the importance of timely assistance during emergencies. To address this, we're actively exploring AI solutions to provide answers to FAQs and help with urgent issues outside our regular hours.
Your feedback is invaluable as we work to improve our services. Thank you for sharing your experience, and we hope to better meet your expectations in the future.
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Great Customer Service on a faulty…
Great Customer Service on a faulty front door handle… would highly recommend this company. Thanks
November 11, 2024
Unprompted review
Reply from simpled.uk
Thank you for your kind words! We're glad we could assist with the faulty door handle and that our customer service met your expectations. Your recommendation means a lot to us—thank you! 😊
What a great product
What a great product. No more struggling to get a key in the lock in the dark. Very happy with the purchase
November 8, 2024
Unprompted review
Reply from simpled.uk
Thank you for your feedback! We're thrilled to hear you're happy with your purchase and enjoying the convenience of no longer fumbling with keys in the dark. It’s great to know the product is making your life easier. 😊
I started using simpled digital…
I started using simpled digital doorlocks in January 2023 based on recommendation from a colleague. Prior to this time, I had used other digital locks from very known brands which I wasn't really satisfied with.... since using simpled products, I haven't turned back as their products are solid, strong, reliable, easy to install and stylish. I have bought more than 20 products from them since!
Their customer services is also top notch ... o
March 1, 2024
Unprompted review
Reply from simpled.uk
Thank you so much for sharing your experience with Simpled! It's fantastic to hear how satisfied you've been with their products and customer service. Your feedback highlights our commitment to quality and reliability, and it's amazing to see that you've purchased over 20 products since January 2023.
Thanks for taking the time to share this glowing review!
Received a quick and helpful response
Received a quick and helpful response. It is great to see that company's can still offer great customer service. Would highly recommend.
November 5, 2024
Unprompted review
Reply from simpled.uk
Thank you so much for the kind words! We're thrilled to hear you had a positive experience with our customer service team. Providing quick and helpful responses is something we strive for every day. We truly appreciate your recommendation and look forward to serving you again!
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Excellent product
Excellent product supported with superb customer service. This product will be my go to security solution for other buildings within my control.
November 1, 2024
Unprompted review
Reply from simpled.uk
Thank you for your wonderful feedback! We’re delighted to know that our product and customer service exceeded your expectations. It’s great to hear you plan on choosing us as your go-to security solution for your other buildings. We look forward to supporting you every step of the way!
I love this product
I love this product. It was so easy to install on my Yale deadlock multipoint—just over 10 minutes—and I love DIY. No more kids leaving the front door unlocked for anyone to walk in. I am now considering getting one for my back door for peace of mind. I just ope this lasts now only fitted it last night. I am struggling a little on how to get the key in my apple wallet but I am sure the customer service will be in touch soon about this.
October 29, 2024
Unprompted review
Reply from simpled.uk
Thank you for sharing your experience! We’re thrilled to hear you found the installation easy and that it’s already adding peace of mind with your front door. It’s great to know you’re considering one for the back door as well! We hope you enjoy using it for a long time to come!
Excellent Customer Service
Purchased 4 locks, unfortunately two decided to stop locking, however customer service has been brilliant with this and extremely helpful. In order to make things right and to avoid any delays are sending out two of the newer model locks, free of charge. I couldn’t have asked for a better response and definitely demonstrates a company who value their commitment to their customers. A service all companies should strive to deliver. Thank you Simpled for making this a painless experience.
October 29, 2024
Unprompted review
Reply from simpled.uk
Thank you so much for your thoughtful review! We’re sorry to hear about the initial trouble with your locks, but we’re glad our customer service team could step in and make things right for you. It’s truly important to us to stand by our customers and ensure a smooth experience, and it’s wonderful to know we’ve met your expectations. We’re here whenever you need us, and we appreciate your trust in Simpled!
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