Simpler Law Reviews 6,976

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 903 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the smooth user experience and the clear explanations provided. However, some people were dissatisfied with the follow-up communication, noting a lack of phone calls or further contact after initial interactions. A few other people also felt that contacting the company was difficult, mentioning issues with getting a reference number or finding appropriate times to connect.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, consistently praising the helpful, professional, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and patience of... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight that... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise the politeness and informativeness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My advisor Scott couldn't have been any better in helping me and guiding me through my dilemma. He was so knowledgeable and able to answer all my questions. What I liked was he was human and explained... See more

Rated 5 out of 5 stars

From our first initial contact with simple law, your service has been impressive and professional. All the contact we have had all staff have been polite and very informative. We are so grateful that... See more

Rated 5 out of 5 stars

Your representative Michael was so easy to deal with. He was informative, courteous and explained everything with ease. I liked the fact he was not trying to push add ons to the policy, but he gave... See more

Rated 5 out of 5 stars

We were called at the exact time stated. From start to finish everything was explained about our wills, The representative spoke clearly and concise and we were given plenty of time to think befo... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 200,000 Wills, hold a £2M indemnity insurance, and manage £500M in Trusts for our clients. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 65% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

My current will needed updating

My current will needed updating. I seen the offer at my local Asda. I do prefer face to face but decided to give it a try for the price that was offered. I was a bit dubious at first.
Easy to talk to and listened to my needs.
Hope it all turns out ok

March 5, 2026
Rated 5 out of 5 stars

Really easy process by phone which took…

Really easy process by phone which took about an hour. Spoke to Lucy who answered any questions I had and gave some good advice and things for me to think about. Been putting off doing a will for years but now I don’t know why I did as this was so straight forward.

March 3, 2026
Rated 5 out of 5 stars

The whole process was explained in…

The whole process was explained in detail and there was no pressure to accept any offers. Gayle was friendly professional and non judgemental. We are so pleased with the whole process we have recommended the company to some friends.

February 27, 2026
Unprompted review
Rated 3 out of 5 stars

The consultation was great, but..

The consultation was great. My husband and I paid for a mirror will and signed up for Secure Storage and Dedicated After Plan during the consultation for £4 per month or a payment of £48 to be taken by direct debit annually. At NO time during the call were we told that cost was per person, but when we received the direct debit notification it states £8 per person. We feel a bit missold because of this.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

A very good experience with this…

A very good experience with this simpler law, all the staff I spoke to were friendly and helpful and give the feeling of a personalised experience, also a few months later they gave a courtesy call to check that you are happy with what you have done with them and offering further advice and answering any questions you may have forgotten to ask previous. Highly recommend.

February 27, 2026
Rated 5 out of 5 stars

Great deal obtained via TV shopping…

Great deal obtained via TV shopping channel, for my LPA. Friendly, efficient staff at Simpler Law.
Only slight snags were that my initial telephone appointment had been overlooked, but a replacement advisor came in at the last moment to save the day. Overall a very good service.

February 13, 2026
Rated 5 out of 5 stars

Peace of mind

I felt simpler law did everything I expected from them, Micheal how explained everything to me was very clear and if I had any questions always listen to me and answered them very confidently, I would recommend simpler law

February 27, 2026
Rated 5 out of 5 stars

The decision to start my will was made…

The decision to start my will was made easy from the start the man that phoned me to sort it out for me was very nice to speak to explained everything to me easily in a way so I could understand it made it easy for me to tell him what I wanted and gave me everything I wanted to put in my will very nice and professional service ...thanks...

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

New will

I made a new will. This was a very easy process. Michael gave me some good advice. Very pleased with the service.

February 27, 2026
Rated 5 out of 5 stars

Wonderful staff

The staff have been great with me and my family, happy to give a 5 star review and recommend to anyone, it’s a minefield looking into what could happen after you pass, so relieved to have taken their expert advice

January 14, 2026
Unprompted review

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