Simpler Law Reviews 6,976

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 903 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the smooth user experience and the clear explanations provided. However, some people were dissatisfied with the follow-up communication, noting a lack of phone calls or further contact after initial interactions. A few other people also felt that contacting the company was difficult, mentioning issues with getting a reference number or finding appropriate times to connect.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, consistently praising the helpful, professional, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and patience of... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight that... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise the politeness and informativeness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My advisor Scott couldn't have been any better in helping me and guiding me through my dilemma. He was so knowledgeable and able to answer all my questions. What I liked was he was human and explained... See more

Rated 5 out of 5 stars

From our first initial contact with simple law, your service has been impressive and professional. All the contact we have had all staff have been polite and very informative. We are so grateful that... See more

Rated 5 out of 5 stars

Your representative Michael was so easy to deal with. He was informative, courteous and explained everything with ease. I liked the fact he was not trying to push add ons to the policy, but he gave... See more

Rated 5 out of 5 stars

We were called at the exact time stated. From start to finish everything was explained about our wills, The representative spoke clearly and concise and we were given plenty of time to think befo... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 200,000 Wills, hold a £2M indemnity insurance, and manage £500M in Trusts for our clients. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and friendly service.

Telephone calls were on time, explanation of process and the details of the will explained clearly. Plenty of scope to ask questions when I didn't quite understand terminology and wills generally.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Kim was excellent

Kim was excellent, very knowledgeable and answered all our questions with great professionalism. Would high recommend

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Making my Will

After speaking to Paul at the Simpler Law stand in local supermarket I decided that it was time to make a will , appointment made for a Consultant from Simpler Law to call me at home to go through what my wishes were for my Estate
I must say the whole process was very easy, the Consultant talked me through everything, it has taken the weight off of me knowing that when I die that my son shouldn’t have any problems with my Estate

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very informative, I know I am now covered just in case, Scott was really helpful, easy to talk to and I understood why he offered us. Very happy customers

March 6, 2026
Rated 1 out of 5 stars

Started having a will

Started having a will, LPO etc set up in Oct 25. Simpler Law charged me £916.00.
I needed dates of birth info to which I have just received, in the mean time no correspondence whatsoever.
Ringing this morning 06/03/2026 took 27 minutes to get through to be told I would have to talk to a different consultant but reception would put me through. This concluded with the message- not available, leave a message. This doesn't give me any confidence in this firm

October 6, 2025
Unprompted review
Simpler Law logo

Reply from Simpler Law

Dear Mr Norton, we are disappointed to see that you have left this review online after the situation was resolved before we were even aware that you had left it. As you know, you needed to gather and send some information before the documents we are preparing for you could be completed. We kept your case open ready to complete the paperwork. You rang us on 06/03/26 at a time when we were receiving numerous calls and were on hold for less than half an hour. You were passed directly through to your case worker. They were, however, in the middle of a consultation with another client at that time. That said, as soon as they finished with that client they called you immediately. By our estimation it was less than an hour from you calling us to your issue being solved.

Rated 5 out of 5 stars

Will appointment

I was talked through all aspects of my will by Sian.I was happy with all the advice I was given and choice options.I was not rushed through any questions and had time to make my decisions.So I was completely satisfied with my appointment.

February 19, 2026

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