SimpleTexting Reviews 540

Great app and extra amazing customer service!

We've used SimpleTexting for several clients and love the interface and built-in compliance. BUT that's not what makes them stand apart. Their customer service is truly exceptional. Great response times and able to help. Really appreciate that!

We’ve had a great experience with SimpleTexting. The system is extremely easy to use, efficient, and effective for communicating with our clients. Anytime I have a question, their chat support is incredibly convenient someone is always available to answer quickly or even hop on a call to walk me through something. Every team member I’ve spoken with has been friendly, knowledgeable, and genuinely helpful. Highly recommend!

Always super helpful when I have any issue I need assistance with. Highly recommend Simple Texting!

SimpleTexting’s customer support team is consistently efficient, responsive, and incredibly helpful. I truly appreciate their thoughtful recommendations and quick turnaround time whenever I reach out. It makes such a difference knowing I can count on them.

Mhark was able to help provide immediate assistance when needed of increasing import contact limit.

Fast customer service +recommend

funny, smart helpful friendly! CZA!!

quickly answered question. AI wasn't great, kept telling me to do the same thing that wasnt working. John was great though.

Great experience for our small company. Easy to use and manage. We have tried several other texting services and this one has competitive pricing and works well, with excellent customer care. Highly recommended.

Service at simpletext was quick and helpful. I had many questions but they helped me understand it all very quickly

I love SimpleTexting, but I'd enjoy it even more with a "night shift" mode option. Please add this feature! Thank you.

Simple Text makes keep track of employees and call-ins super simple. When we need to send an alert to employees is a one step process!!

Easy using mode and they have very good customer support. when I have an issue, they resolved it right away for me. Thank you for your support

Gab was fast on the instant chat. The other things took way longer than I anticipated over 36 hours to start using the platform after paying which I didn’t know about (the delay). But Gab got it all done in minutes

Support handled my request almost instantly

In times when customer service is often lacking, Cza took the time to listen, and create a solution for my issues I was having. Great communication and friendly! Cza is an asset to Simple Texting, you're lucky to have her! Thanks again for all your help!

Gab was very knowledgeable and he assisted me with my issues promptly.

Gab was super helpful, responded quickly even though the AI bot was already giving me tips, and confirmed that I'd gotten my plan changed as easily as I had hoped. Gab was friendly and personable, and I felt understood and assisted... plus it didn't take all day.

Our experience with Simple Texting has been rather complicated. Our Account Executive helped us with our account setup within an emergency services industry, approving our communication plans.

After many months of use, we were informed that we needed to make changes to be compliant.

We immediately began working with Simple Texting to make necessary changes, but abruptly and without notice they shut off all outbound client communications, which has devastated our customers.

after countless attempts to communicate with our account rep by phone, voicemails, emails, and (ironically) text, we receive no response.

We have spent countless hours with support attempting to resolve this issue, but they are entirely unwilling to help provide a solution in a reasonable timeframe. The company will not take ownership of their poor advice and set up, and now we are scrambling in attempts to provide a solution for our customers. After repeated requests, the company is unwilling to escalate our issue to a manager, and the experience has been extremely frustrating.

For a service that cost us over $10,000 a year, you would expect a reasonable amount of service, especially where their own company set us up for failure in the beginning.
The whole situation is unfortunate, and has left a terrible taste in our mouth for Simple Texting.

Very helpful