SimpleTexting Reviews 540

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, friendly staff who provide quick and efficient support. Many people highlight the ease of use and the overall effectiveness of the service, noting that it simplifies their tasks and meets their communication needs. The prompt response times from the support team are frequently mentioned as a significant positive. However, some customers also noted issues with account registration delays and unexpected service interruptions without prior warning. A few other people felt that the company did not adequately disclose mandatory requirements for service approval, leading to frustration and issues with charges.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being kind,... See more

User experience

People report positive experiences with user experience, highlighting the platform's ease of use and... See more

Service

Consumers find service to be positive. Many reviewers praise the ease of onboarding, solid performance, and... See more

Response time

Users describe positive interactions with response times. Many customers highlight the prompt and thorough... See more

Based on these reviews

Rated 5 out of 5 stars

The entire team from start to finish, Edith, Elijah, and Gab were amazing! Strong team and EXCELLENT customer service. Definitely made my teams day a lot better since we were texting one by one. Got... See more

Rated 5 out of 5 stars

The support that we received from Gene was INCREDIBLE. She was very responsive and kept us up to date, even though it was upsetting that we could not use our account during a very busy time. Gene... See more

Rated 5 out of 5 stars

Gab was super helpful, responded quickly even though the AI bot was already giving me tips, and confirmed that I'd gotten my plan changed as easily as I had hoped. Gab was friendly and personable, and... See more

Rated 5 out of 5 stars

I frequently work with your agent, Cza, and she consistently provides exceptional support. I often come to her with unusual or one-off issues, and she handles them with ease. Whenever I see that she h... See more


Company details

  1. Software Company
  2. Business to Business Service
  3. Cloud Computing Service
  4. Internet Marketing Service
  5. Telecommunications Service Provider

Written by the company

SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

540 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

SimpleTexting has been a joy to use

SimpleTexting has been a joy to use! The platform is very user friendly, and if we ever needed support, the Technical Support Team was very quick to help and provided thorough updates all the way through.

February 4, 2026
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Rated 5 out of 5 stars

We’ve been using SimpleTexting as part of our day to day ops since the beginning…

We’ve been using SimpleTexting as part of our day to day operations from the start, and it’s honestly one of those tools we don’t have to think about which frankly is exactly why we like it.

We rely on SMS for time sensitive communication, confirmations, and quick follow-ups, so reliability matters a lot. Messages send when they’re supposed to, replies come through cleanly, and managing lists or quick campaigns takes minutes instead of an entire setup process. It fits naturally into our workflow without adding extra steps or complexity, huge bonus that there is minimal surges or down time with this platform compared to others also heavily relied on for communication in marketing.

It’s become a quiet but essential part of how we run things, and I’d definitely recommend it to any team that needs texting to just work without drama and extra frills.

February 1, 2026
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Rated 5 out of 5 stars

An excellent texting platform

We are currently using simpletexting for our OTP Verifications, Business Internal conversation and it has been flawless with the help of their API.

January 27, 2026
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Rated 4 out of 5 stars

It really is Simple!

The platform is easy to use and easy to manage. If I have a question or concern, the support team is quick and reliable. Very Happy with this service.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with the service

I am very satisfied with the service, which was fast and efficient. The agent was very kind and explained everything clearly. The process was simple and smooth. I really enjoyed my experience, and if I need help again, I will not hesitate to contact them. I love their platform.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

The SimpleTexting team is amazing

The SimpleTexting team is amazing! Whenever I have a question, they are ready to help out. They have responded super fast and have been very friendly! They have help me solve any issues that have popped up!

January 12, 2026
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Rated 5 out of 5 stars

Great support

Great support! This is really easy to work. I ran into the issue like everyone else using SimpleTexting of messaging all of my customers.. didn't realize it was such a headache without SimpleTexting! But that's the problem that got solved! Great team and great experienc! You have to have it if you're a business owner!

January 2, 2026
Unprompted review

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