SimpleTexting Reviews 540

The single most unprofessional gaslighting company I've encountered in a long time. Last week we noticed we had 1400 tax clients that needed to be called & texted. I googled companies and fund them. Nothing was easy about the set up accept them taking my payment. At the time of signup, SimpleText did not disclose that having a business website was a mandatory requirement for approval or continued use of your monthly service. Based on the information provided during onboarding, we were led to believe our business was eligible and would be approved for service.

It took four (4) days for SimpleText to deny our account, during which time the subscription fee was charged. This delay, combined with the lack of upfront disclosure regarding eligibility requirements, resulted in us being billed for a service that was ultimately not provided.

Because the service was denied due to undisclosed requirements, we expect a full refund to the original payment method.
We were emailed after 4 days that our account was denied because we do not have a website. We are a small business that handles accounting. No need for a website.

Gab was helpful in answering my stupid questions

Gab was very helpful and quickly resolved my question.

The support that we received from Gene was INCREDIBLE. She was very responsive and kept us up to date, even though it was upsetting that we could not use our account during a very busy time. Gene was transparent, provided frequent updates, and was sympathetic to our situation.

We would love to know how we can avoid having our account deactivated in the future. We want to ensure that we are following policies so this does not happen again.

Gene and the rest of the team put a lot of effort into solving an issue for our business. They kept us updated on every step and reached out without being asked to ensure we new what was happening. They responded quickly, with kindness, and I could not be happier with the customer service we received. I understand there was a typhoon affecting the area where some (or all, I am not sure) of the employees are working. Despite this natural disaster they still put in the effort to get this situation resolved which is insane and above and beyond what we were epecting. We appreciate you all so much, thank you!!!

I've used SimpleTexting several years now and I love how easy and intuitive the interface is. Through Zapier, I'm also able to integrate it seamlessly with my CRM. Any time I have a question or concern, their support and response times are superb.

This is the best service for staff communication. The cost is reasonable. Jac is also a great agent to work with online chat.

Great team, very knowledgeable. guided me through every step of sms marketing compliance. thanks

Cza took care of me so quickly! She just handled everything with ease. I appreciate you cza!

Great speedy service! They also take into consideration the time we've been with them as a company when requests are made etc.

GAB!!! He was helpful and understanding and made sure I was aware of what i needed to get done!!

John, their agent is very professional.

They have a very helpful team. I'm always pleased with how quickly they respond to my request

I recently signed ip with SimpleTexting and moving to a new platform can often be pretty daunting. However, the initial set up was easy, the communication throughout the way was solid. Specifically two contacts made the difference. Jac and JV.

Very easy group to work with! I've had some help from Elijah and John when it comes to setting up my account. Functionality has been easy to use too!

SimpleTexting has helped our team tremendously. It's simple to use and our customers love it as well. I highly recommend using them for an affordable way to stay in touch with your customers.

Cza fixed my error (daily text limit) in under 5 minutes, and explained what happened. They were very communicative and it was effective!

Possibly the best customer service I have ever had. Service got up and running in less than 24 hours after months of struggle with competitors. Everything works and it was soooooo easy.