I particularly appreciate the security and validity checks of emails before final validation, as well as the email updates at each stage, which allow us to know where we stand. So far, there's no... See more
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See what reviewers are saying
So far, my experience has been minimal, just trying to set up my account. They sre accepting my deposits in small amounts over time. In my opinion, communication has been easy and clear. Once my acco... See more
5 Huge stars. Fast, accurate crypto purchase & delivery. No hassle like many other sellers. Just be aware of their very small addtional, day or two delayed international charge I've encountered with e... See more
I told the owner my iPhone 16 had heat damage and asked for a full assessment. He confidently promised it would be fixed for ₹30,000 — but that was the first lie. After the “repair,” the phone ca... See more
Company details
- #10 of 12 best companies in Card Processing Service
- #175 of 189 best companies in Financial Consultant
Written by the company
Simplex is a fintech company, providing worldwide online merchants with guaranteed fraud protection, chargeback liability and global payment processing in one full suite solution. Currently Simplex’s is focused on the crypto market, working with exchanges, brokers and wallets from the ecosystem. Simplex is expanding into other verticals and is now offering its solution to a broader set of high fraud risk e-commerce merchants, online services and marketplaces. Simplex's proprietary fraud prevention state-of-the-art AI technology, has helped secure merchants from fraud since 2014. Today Simplex prevents fraud and handles payments on transactions of about $1B per year, and is working with some of the most known platforms in the crypto world. For more information please visit simplex.com or contact us at: support@simplex.com
Contact info
Lithuania
- support@simplex.com
- simplex.com
You should know
4.0
Great
29K reviews
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Money was paid for BNB today $320…
Money was paid for BNB today $320 Canadian dollars and I haven't received the confirmation from you the merchant
The RBC bank already confirm the the amount was paid to simplex.
March 10, 2026
Reply from Simplex
Hello,
Thank you for the review.
I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Simple and fast execution of purchase
Simple and fast execution of purchase. I received follow up emails instantly to verify the transaction.
March 13, 2026
Your platform is user friendly and easy…
Your platform is user friendly and easy to use.
March 13, 2026
you stole my money
March 10, 2026
Reply from Simplex
Hello Carl,
Thank you for the review.
I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the designated wallet address from our side.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
The quick response
March 12, 2026
They went out of their way…
They went out of their way to provide me with some very detailed information. In my eyes anyways.
To a professional, it's probably standard protocol...
March 12, 2026
Unprompted review
I have two charges for one product item…
I have two charges for one product item from my bank account you charged me twice
March 9, 2026
Reply from Simplex
Hello,
Thank you for the review.
I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased twice for the same amount has been successfully sent to the designated wallet address from our side.
Please note we have provided further information regarding both transactions via email.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
easy to use and very fast and efficient
March 10, 2026
It was very easy and my experince was…
It was very easy and my experince was wonderful. thank you so much
March 9, 2026
Fast, Reliable and Efficient!
Simplex is apical in its reliability, efficiency, and celerity. It excels in ease of use.
This month marks the second anniversary of my use of Simplex as a trading platform: never once have I encountered any platform-based difficulties obstructing or otherwise hindering the conduct of my business thereon.
J Oakford Dunn
March 10, 2026
Very fast 👌i Like this service
March 8, 2026
Your camera was difficult to take…
Your camera was difficult to take pictures for verification.
March 10, 2026
Reply from Simplex
Hello Gene,
Thank you for your review.
I am truly sorry to hear you have faced difficulties with our KYC process.
Moreover, kindly be informed that as a fully licensed financial institution, we must comply with various KYC/AML policies.
Due to this, we may indeed require identity verification to be performed to ensure that no one else is making payments on your behalf and that all information submitted is up-to-date.
However, if you ever face any issues in the future, please do not hesitate to reach one of our live supported via chat on our main page Simplex.com.
To access the live chat function, please click the button located at the bottom right part of the site. Our live chat agents will then be able to assist you with your query.
Thank you very much for your patience and understanding! Please let us know if you will have any further questions.
Regards,
Julia
Head Of Customer Support
very easy to navigate and fast transfer
March 9, 2026
Well structured and secure
March 9, 2026
Easy to use and fast processing
February 17, 2026
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