simply.co.th Reviews 

We booked a deep clean including a fridge clean on 29 December with two cleaners, after being advised to book a move-in/move-out clean so the job could be done properly. We rearranged our schedule and moved the booking three hours earlier to accommodate a half day.

The deep clean was not completed.

When we returned 15 minutes before the booking was due to finish, both cleaners were sitting on the floor and left immediately when we came back. After checking the apartment, it was clear that the following had not been done at all:
• Fridge not cleaned
• Outside of the oven still dirty
• Floor stains left untouched
• Dust still present around objects
• Cupboards not wiped
• Walls not wiped or dried
• Bathroom walls not cleaned and soap scum left in place

The only things that appeared to have been done were very basic surface tasks such as toilets and mirrors, along with items being moved around to make the apartment look tidy.

Our apartment is minimalistic and already well maintained. I clean it weekly myself in 4–5 hours, which is why two cleaners for three hours should have been more than sufficient. Instead, we spent 3 hours cleaning the apartment ourselves, removing all of the above easily. It felt like the cleaners simply didn’t want to work the last shift of the year and put in the bare minimum effort.

We contacted the company the same day with photos and requested a refund. We were later told that refunds were not possible due to policy and were instead offered 10% off a future clean, which is completely unacceptable given the service wasn’t delivered.

This was a frustrating, time-wasting experience and handled very poorly. We would not recommend this service.

I actually love the way they package the clothes once complete and they are relatively thorough when it comes to the laundry however delivery and payment has been nothing but a plethora of issues so I’m no longer going to use them.
The first time I booked a next day return between 4pm and 6pm and my invoice reflected the same. At 7pm, I had to ask when the laundry would be dropped off, they said it was 5.2kg not 5 so it would be dropped off the day after at 11am. When I pointed out the invoice said that day between 4pm and 6pm they apologised and sent the laundry at 10pm.
The two times that followed, they sent my invoice and I paid it immediately.
Then they chased me both times to pay saying that I couldn’t have it returned until I paid but I sent them screenshots it was already paid and in one instance it was the day before.
Then it was due to be returned between 9am and 11am. I get a phone call at 12:30pm demanding I go downstairs and pay the driver cash. I told them I’d already paid and they were delivering outside the window so I wasn’t there.
I’ve had enough now.

I was really impressed with Simply. They did a great job deep cleaning the apartment I am moving into and at a very reasonable price. When the Simply team arrived the water had been cut off temporarily, but they offered to reschedule free of charge, after having spent more than an hour at the apartment trying to solve the problem.
I couldn't have asked for a better service, and I will definitely recommend them to anyone that needs cleaning.