While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience and the intuitive booking process, highlighting the ease with which both they and their clients can navigate the system. Many appreciate the website's professional appearance and extensive customization options, along with the seamless integration of various features. The customer service is frequently commended for being responsive, helpful, and quick to resolve issues, often going above and beyond to assist users. However, some people mentioned that setting up the system can be challenging, requiring a learning curve due to the extensive features. A few reviewers also noted that some essential functionalities are considered "custom features" and come with additional charges. There were occasional reports of website issues, such as lag or temporary unavailability, and some users expressed dissatisfaction with the inability to rebook independently after a cancellation when using package options.

What people talk about most

User experience

People report positive experiences with user experience. Many customers praise the platform's stability,... See more

Booking process

Users describe positive interactions with the booking process, highlighting its ease of use and efficiency... See more

Website

Reviewers mention positive feedback about the website, highlighting its intuitive, customizable, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Service

Customers had positive experiences with service. Many reviewers praise the platform as a "game-changer" for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

SimplyBook is going to be an awesome tool to use while expanding my business!!! Having perfessional looking webpages for my clients to see is a must. This will help make my tax season strong so can he... See more

Rated 5 out of 5 stars

I had a great experience with SimplyBook.me customer support, especially with Alex. He answered very fast, explained everything clearly, and helped me solve my problem without making me feel r... See more

Company replied

Rated 5 out of 5 stars

Oh my gosh you guys, I've finally found it! After trying everything, the search is over: SimplyBook.me is the online booking system I have been looking for. It's powerful, customizable, and allows you... See more

Company replied


Company details

  1. Cloud Computing Service

Information provided by various external sources

SimplyBook.me is an online booking system which can be used by all kinds of service businesses to start accepting online appointments. Appointments can be made via booking page (provided by us), your website or your facebook page. SimplyBook offers automatic reminders, promotion system, accepting online payments, product sales, calendar sync and so much more. On top of that we offer the most amazing live chat who will help you with the setup or any other questions that you might have. Our live chat is available 21 hours per working day and you will get a real reply within seconds....it´s no coincidence that we have had hundreds of comments about how helpful our Live Chat is....just try it out:)


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

772 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm not computer savvy but…

I'm not computer savvy but SimplyBook.me was surprisingly easy to set up. The interface is intuitive, and I was able to get my booking system up and running without needing a lot of tech knowledge.

One of the features I really appreciate is that I can process payments directly through the booking system - this make things things so much easier for both me and my clients. The live chat support has also been a huge help. Anytime I had a question or got stuck, someone was available to guide me through it.

So far, me experience with SimplyBopok.me has been very good. Its made managing appointments a lot more convenient, and I'd definitely recommend it to others just like it was recommended to me.

May 13, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much for your kind words! We're really glad to hear that you found SimplyBook.me easy to set up and use. It’s great to know the payment features and live chat support are making a real difference for you. We appreciate your recommendation and are always here if you need anything!

Advertisement
Rated 5 out of 5 stars

Excellent booking system for small company user

Just use the test few days... It is amazing for my expectation.

It is prefect good booking system to settle all problem in my business. There are many option to fix our operation and some action with customer.

When we have problem in booking system, customer service quite reply to help us solve the issue.

Right now, I confirmed that we will keep use their service for my company. Hope that we can grow up together.

May 16, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much for your thoughtful feedback! We're very happy to hear that SimplyBook.me is helping your business and that you're enjoying the experience so far. Our team is always here to support you, and we look forward to continuing this journey together. Wishing you and your company continued growth and success!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Prompt responses to all my questions and a satisfying resolution
Definitely a five-star recommendation!

May 13, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much!

Rated 5 out of 5 stars

small business users

We have been using this program for a while now and we find the program to be user friendly and useful for a small business for us and our clients as a courtesy reminder and helps our clients to attend their appointments on time. furthermore we are happy to recommend this program for small businesses.

May 12, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you for your kind words! We're so pleased to hear that SimplyBook.me is supporting your small business. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Fantastic Service

I can honestly say it's been a fantastic solution for my business's scheduling needs. I was looking for a system that was not only effective but also wouldn't break the bank, and SimplyBook.me delivered on both fronts.

What I appreciate most is that their services were exactly what I needed. It streamlined my appointment process significantly, saving me time and reducing hassle. Compared to other scheduling platforms I looked into, SimplyBook.me offers excellent value for its price point – it has all the features I require without being overly complicated or expensive.

Another standout aspect has been their customer support. On the occasions I've had questions or needed assistance, the support team was responsive and genuinely helpful, which is always a huge plus.

If you're looking for a reliable, affordable, and user-friendly booking system with great support, I highly recommend giving SimplyBook.me a try. It's made a real difference for me!

May 6, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much for your wonderful feedback! We're thrilled to hear that SimplyBook.me has been a valuable solution for your business. We’re here anytime you need us—thank you for recommending us!

Advertisement
Rated 5 out of 5 stars

Great price & features, amazing customer service!

The price for the amount of features you get is better than pretty much anything else. There are a lot of different features to meet most businesses needs. In the event their product can't meet your needs perfectly, the customer service is amazing! They actually take the time to understand what you are trying to do, and use critical thinking skills to propose various work-arounds. Critical thinking is so rare in customer service these days!

May 5, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much for your kind words! We're happy to hear you're enjoying the wide range of features and that our support team has been helpful and in finding solutions. Your feedback means a lot to us!

Rated 5 out of 5 stars

Reliable, Flexible, and Excellent Support – Highly Recommended!

I’ve been using SimplyBook for several years and it has consistently exceeded my expectations. What I love most is its flexibility — the system can be tailored to fit a wide variety of needs, which has been incredibly useful for my business. It also comes with a rich set of features that make managing appointments and services seamless.

Another major plus is their live chat support. The support team is not only available around the clock, but they’re also genuinely helpful, friendly, and flexible. Every time I’ve needed help, they’ve responded quickly and gone above and beyond to assist me.

Overall, SimplyBook is a solid and reliable platform, and I wouldn’t hesitate to recommend it to anyone looking for an efficient booking system with top-notch customer service.

May 5, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much for your amazing review! We're thrilled to hear that SimplyBook.me continues to meet your needs and that our flexibility and support team have made a real difference for your business. We truly appreciate your recommendation and your continued trust in us!

Rated 5 out of 5 stars

Incredible service

Incredible service. HUMAN assistance pretty much 24/7. Financing for your clients (klarna etc). Great flexibility yet not overly complicated. Recommended!

May 2, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you for the kind words! We're so happy to hear that our support and flexibility stand out to you. We appreciate the recommendation!

Rated 5 out of 5 stars

Good for Small Businesses…

I've been using SimplyBookMe for my small business, and it's been a good experience. The app is easy to use, both for me and my clients, and it handles scheduling smoothly. It’s made managing appointments much more efficient.

May 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

SimpleBook.me has been a great addition…

SimpleBook.me has been a great addition to my physical studio location. It's easy to setup and easy for my customers to book services online using their computer or mobile device. Connecting my domain to my SimplyBook.me site was easy, as there's instructions and a help database built in to the system. Additionally, whenever I need help with anything, or to ask questions, the site has a chat service that immediately connects with with a customer service agent who provides real time support.

Connecting the site to my online payment processor was seamless and the range of customizability is vast. I have not found another service that is this comprehensive, which includes so many options for expanding my business to include class and training bookings, etc.

If there are features not currently available, they have the structure in place to send feature request to their developers. It's a great service.

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

Get ready to get nickel and dimed to death!

Great product and seems to be getting better. At least that's what I thought the problem is if you want any customization before you realize it your on an over priced plan. They require custom features to do almost anything custom but if I want something as simple as add on services it requires 2 custom features and since I only get 8 at their $30 a month plan. It might be good for the simplest of booking but then again a simple form on my website could do that.

April 24, 2025
Unprompted review
Rated 4 out of 5 stars

live help to support

With a thorough choice of customisation options simply book me can be adapted to your needs. Online live help is friendly and at hand, and patient with my many questions as it is my first experience using a booking website

April 16, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much for taking the time to leave us a good review!

Rated 5 out of 5 stars

Alex was particularly helpful

Alex was particularly helpful, I have had a couple occasions with others that weren't so and would end the chat without helping me solve my questions. He was prompt, polite and straight forward kept it "simple"
thanks again

April 16, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much for taking the time to leave such a great review!

Advertisement
Rated 5 out of 5 stars

Love This Company

Love it!

I'm getting ready to launch my online tutoring program and this organization has been wonderful. The platform is clean and easy to understand, even for beginners. Its is easy to contact support. All-inclusive experience!

April 7, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Ah we are so glad to hear this! Thank you so much for taking the time to leave us a wonderful review

Rated 5 out of 5 stars

Keep up the amazing work!

I just wanted to take a moment to share how incredibly impressed I am with your booking platform. As a business owner, I’ve tried multiple scheduling systems, but SimplyBook.me stands out as the most intuitive, feature-rich, and reliable solution I’ve used.

Here’s why I highly recommend your service:
✅ Effortless Setup & Customization – I had my booking page live in minutes, fully branded to match my business.
✅ Automated Reminders = Fewer No-Shows – SMS and email reminders have saved me hours of follow-ups.
✅ Seamless Calendar Sync – Two-way integration with Google Calendar keeps everything in perfect harmony.
✅ Outstanding Support – Your team responds quickly and resolves issues with real, helpful solutions.

SimplyBook.me has saved me time, reduced administrative stress, and improved my clients’ booking experience. I’ve already referred fellow business owners to you—because when a tool works this well, it’s worth sharing!

Thank you for creating such a powerful yet user-friendly platform. Keep up the amazing work!

Rating: ★★★★★ (5/5)
Willing to be a reference? Absolutely!

April 7, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much! We really appreciate you taking the time to leave us a lovely review

Rated 5 out of 5 stars

Thank you for this platform

The platform is great and especially helpful once I was able to sync with my calendar, making sure I was not double booked! I am glad I found this platform as it offers so many other features. So far, it has been great for me and my business! Thank You.

April 3, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much!

Rated 1 out of 5 stars

Cheap service at Cheap Monthly Subscription

They have a terrible UX/UI. The setup process is archaic. Their support team have difficulties understanding what the need it. We had signed up with them for a Google Reserve feature for one of our clients and right from the start we had issues syncing calendars and how their booking page was designed.

April 2, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you for your feedback. We're sorry to hear that you had a challenging experience with the setup process and our support team. We understand how frustrating it can be when things don't work as expected, and we truly appreciate your input.

We're continuously working to improve the user experience, and your feedback is valuable as we refine our platform. If you’d like to further discuss the issues you encountered or need additional assistance, please feel free to reach out. We're here to help!

Advertisement
Rated 4 out of 5 stars

Customer Service

We have been with SBM since 2016 which shows that they are great to work with and easy to use. Just signed up for another year. A couple of glitches in renewing but over all we are very happy.

April 1, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thank you so much for your continued support! We're glad to hear you're happy with SimplyBook.me overall. Apologies for any renewal glitches, and we appreciate your patience. If you need any help, don’t hesitate to reach out!

Rated 5 out of 5 stars

Easy to use system

Easy to use system, have just renewed for a second year - no complaints!

March 31, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Hi Joanne, just wanted to say a quick THANK YOU for taking the time to leave us your positive review!

Rated 5 out of 5 stars

I use Simplybook as a booking system…

I use Simplybook as a booking system for my gym business.

I find having this system saves me hours of admin per month and so is highly beneficial to my business and head space!

If I have any queries, someone is always on hand to help with issues i have.

There are a few things I've brought up to the tech team for improvements to make my user experience even better but generally I'm happy with everything.
There are other companies out there which

March 27, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Hi Richard just wanted to say a quick THANK YOU for taking the time to leave us your positive review, we truly appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look