Simply Chaise Reviews 

75
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I have been waiting a month for the chaise lounge I ordered from their website. Communication has been very poor I have to say - they haven’t kept me up to date, their website states that it has been... See more

Rated 5 out of 5 stars

Thank you Simply Chaise for your fantastic customer service, Sammy was excellent & dealt with my request in a prompt & professional manner. Excellent quality & very fairly priced Chaise lounges... See more

Rated 5 out of 5 stars

Beautiful, luxurious velvet chaise that everyone fights over. It sits in our picture window overlooking the sea. Easy to place the order, good communication of delivery details and delivered on time... See more

Rated 1 out of 5 stars

I placed my order, which took me three months to get a sample, delivery date 14th December 2020, confirmed by Andy in writing. Waited in all day - didn't arrive. Tried to contact Andy at Chaise and... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Stocking many chaise longue designs and various other furniture items: Slipper Sofas, Chairs, Ottomans, Footstools and Headboards. Buy online today.


Contact info

3.0

Average

TrustScore 3 out of 5

75 reviews

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3.0

All reviews

(75)

1 review in the last 12 months

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Rated 1 out of 5 stars

They are misleading customers atm as…

They are misleading customers atm as they do not have all the stock in that they are offering on line. Only do you find out you have to wait 3 to 5 weeks after you have paid. Seems dishonest to me

March 5, 2020
Unprompted review
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Reply from Simply Chaise

We have had a very unfortunate situation where one of our leg suppliers has gone into administration unexpectedly. All customers are being offered and alternative leg for delivery within 14 days or the offer to wait unit the legs are back in stock with a new supplier by 16th March, or customers are of course offered a full refund. There is no misleading - we have satisfied all of our customers so far and customers are understanding of the situation and in most case willing to wait.

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Rated 5 out of 5 stars

Received my aubergine slipper sofa…

Received my aubergine slipper sofa today. Very pleased with the quality, seat exceptionally hard hope it eases with use. Delivery company excellent. Van broke down on original delivery day they rang me to let me know and arranged delivery for the following day at a time convenient to me. Would definitely recommend this company good quality items at a reasonable price and very quick delivery.

December 10, 2019
Unprompted review
Rated 5 out of 5 stars

May I say thank you

May I say thank you for the excellent service from yourselves with regard to our recent Glencoe Tartan purchase.

The driver called prior to arrival and my wife was really pleased to have the box deliverd directly into our hallway, by your very pleasant driver.

We are really pleased with the chaise, exactly as on the web site.

Many thanks again.

Bill Jones, Wirral.

July 28, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful velvet chaise

Beautiful, luxurious velvet chaise that everyone fights over. It sits in our picture window overlooking the sea.
Easy to place the order, good communication of delivery details and delivered on time, well protected.
Such good value for money and it really is a lovely product and still looks brand new months on despite kids climbing all over it.

May 7, 2019
Unprompted review
Rated 5 out of 5 stars

Purchased my chaise with Andy

Purchased my chaise with Andy. I rang up and he helped me through what legs and what fabric to order. It is now in my snug and looks and feels great. Thanks Andy I will be back again soon - Bev x

February 28, 2019
Unprompted review
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Reply from Simply Chaise

Thanks Bev - great working worth you!

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Rated 5 out of 5 stars

Brilliant! Value for money

I read some bad reviews about this company AFTER purchasing.....BUT, they were brilliant! Especially for the price!! They delivered exactly when they specified and the chaise longues are beautiful. I needed mine for a salon so they are neat - all I needed. Would recommend.

February 28, 2019
Unprompted review
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Rated 1 out of 5 stars

Omg..stay away

Omg... I ordered 2 pieces of furniture and on the day of delivery it didn't come. Spent whole day waiting, took time off work to receive it. They didn't even message me to say it was not coming. The next day the excuse was "we were a man down in the office" They knew that my items were not coming and to not email or phone to say so, was a liberty!! To take orders in the hundreds of pounds and NOT deliver any thing is a disgrace.I emailed them 11 times to say my order has not come, It was the next day I got a response.
And there customer service is a joke, non existant. So please be wary of these people!!
When I asked for a refund the guy I spoke to got annoyed with me and put down the phone down on me.
The thing I can say is the lady that helped me with my refund went the extra mile to let me know the refund had been processed other then that they were completely shameful!!!
If I could give a zero star I would!!

February 27, 2019
Unprompted review
Simply Chaise logo

Reply from Simply Chaise

Unfortunately the delivery company did fail to deliver to this customer as arranged and we were not informed that there was a a problem by them so the information we were giving the customer on the day of delivery was what we were being told by the transport company. We have addressed this with them and the driver concerned has been disciplined by the delivery company. We were short staffed in the office for the 2 days when this lady was emailing which did result in a delay in responding to the messages. At no point did we hang up the phone. This was a one-off delivery problem which was out of our control and as other reviews show we take our customer service very seriously and try to sort out the issues as they arise. When goods are refused on delivery we of course refund in full but we do have to wait for confirmation from the delivery company that the items have not been delivered. This resulted in the refund being processed at 11am on the Tuesday which was the day following the failed delivery day. We sincerely apologise to this customer for her bad experience with our service.

Rated 5 out of 5 stars

Thank you Simply Chaise for your…great service & quality chaise.

Thank you Simply Chaise for your fantastic customer service, Sammy was excellent & dealt with my request in a prompt & professional manner.
Excellent quality & very fairly priced Chaise lounges & bolsters.
I absolutely love my charcoal grey chaise which compliments my decor perfectly.
Fantastic small company with a big ethos on delivering what they promise.
Totally pleased with my chaise. Thanks again. Nikki xx

January 5, 2019
Unprompted review
Rated 5 out of 5 stars

Lovely chaise longue

We have bought a chaise longue and are delighted with it. It's a lovely item of furniture. The service and delivery were also first class.

November 26, 2018
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted

Absolutely delighted with my new chaise. The size is exactly right for the space I had identified and I'm looking forward to getting lots of compliments from friends about my new chaise.

November 16, 2018
Unprompted review
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Rated 5 out of 5 stars

Simply Very Professional

Simply Very Professional
I would like to thank Andy and the team for understanding my change of circumstances - they were incredibly professional, courteous and I would recommend this company to anyone who wants good communications and a great choice of products. Thank you again

September 10, 2018
Unprompted review
Rated 5 out of 5 stars

Great products for fabulous prices!

Dear Andy

I am not concerned about the delay. The service and products you provide and the reasonable cost is exceptional.
We were delighted with our Bertie Chair but I think we bought the wrong colour legs. We have gone for brown with the slipper chair. Is there any way to buy a set of brown legs for Bertie?
This new slipper chair along with Bertie will complete the furniture in our new offices in Exeter and we are very excited.

Please use this as a testimonial, we think your company is superb!


Kind regards,

Lyn Burgoyne
Burgoynes Estate Agents

September 10, 2018
Unprompted review
Rated 5 out of 5 stars

I took delivery of a beautiful chaise…

I took delivery of a beautiful chaise lounge this week which is a Birthday gift for my Mum's 80th Birthday and something she's always wanted. The qualify of the chaise lounge is superb and the material and colour are exactly as the picture in their online brochure. The workmanship is to a very high standard and my Mum and I are absolutely thrilled with it. The ordering process was quick and simple and customer service fantastic! The driver rang me to let me know when he was approx. 45 mins away which was so helpful and he was also extremely accommodating and kind. I can't remember having such good service from a company and I cannot recommend the company and their product highly enough.

July 13, 2018
Unprompted review
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Reply from Simply Chaise

Thank you very much for this lovely review - I'm so glad your Mum is happy with her Chaise - thanks again , Andy.

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Rated 5 out of 5 stars

One VERYsatisfied customer - the chaise is BEAUTIFUL

I have just taken delivery of a "modern large chaise longue in silver crushed velvet" from Simply Chaise.....it is absolutely beautiful! From placing the order to receiving acknowledgements and updates on order status, it's been plain sailing. The delivery driver was friendly and helpful despite having been sent on a wild goose chase by satnav! The chaise was very well packaged and arrived undamaged and the legs were easy peasy to fit. The "build" is good quality and seems to be just as good as other products you may pay significantly more for elsewhere. I seriously recommend these people

May 14, 2018
Unprompted review

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