Simply Chaise Reviews 

75
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I have been waiting a month for the chaise lounge I ordered from their website. Communication has been very poor I have to say - they haven’t kept me up to date, their website states that it has been... See more

Rated 5 out of 5 stars

Thank you Simply Chaise for your fantastic customer service, Sammy was excellent & dealt with my request in a prompt & professional manner. Excellent quality & very fairly priced Chaise lounges... See more

Rated 5 out of 5 stars

Beautiful, luxurious velvet chaise that everyone fights over. It sits in our picture window overlooking the sea. Easy to place the order, good communication of delivery details and delivered on time... See more

Rated 1 out of 5 stars

I placed my order, which took me three months to get a sample, delivery date 14th December 2020, confirmed by Andy in writing. Waited in all day - didn't arrive. Tried to contact Andy at Chaise and... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Stocking many chaise longue designs and various other furniture items: Slipper Sofas, Chairs, Ottomans, Footstools and Headboards. Buy online today.


Contact info

3.0

Average

TrustScore 3 out of 5

75 reviews

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3.0

All reviews

(75)

1 review in the last 12 months

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Rated 2 out of 5 stars

I waited over six weeks for my order…

I waited over six weeks for my order and was told there was no diamanté buttons after my order was delayed for six weeks. I was not offered any money off my purchase as a good will gesture. After recieving my order the sofa was very small and poor quality for the price I payed. An apology or money off for such a delay would of been the reasonable response. You

May 9, 2018
Unprompted review
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Reply from Simply Chaise

Hi,
Thanks for the review - and apologies that your experience with us was not satisfactory.
Our suppliers had a shortage on the diamanté crystals, which we were un-aware of until later on - plain buttons were offered if a delay caused a problem.
We have received no notification from you that you are unhappy with the quality and size since delivery - we can accept a return for a full refund if desired.
Thanks
Andy

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Rated 4 out of 5 stars

The product is beautifully made and the…

The product is beautifully made and the colour is true to the picture. I feel the review deserves 4 stars because the customer service needs some improvement and there was some delay to the delivery, overall however I'm happy with the product and will recommend the company.

May 8, 2018
Unprompted review
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Rated 4 out of 5 stars

OK item but some details are not good quality

The delivery of this item was delayed by one week. When it arrived I thought it looked brilliant and the fabric is very nice. My partner who had to put it together by screwing in the feet struggled for a while as the holes weren't in the right place and they felt poor quality - the feet aren't wood but rather some sort of formed plastic. A few days later a button fell off which basically made us wonder about the quality of this sofa and durability.

May 8, 2018
Unprompted review
Rated 5 out of 5 stars

Absolutely Stunning !!!!

Absolutely stunning. I love my Bouddica 11 chaise. The black crushed velvet looks gorgeous against my silver crushed velvet curtains. Thank you so much. Would highly recommend Simply Chaise - first class service from start to finish and lovely people to deal with, in particular Kirsty who was extremely helpful. Thanks again for all your time xx

April 16, 2018
Unprompted review
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Rated 5 out of 5 stars

chaise lounge

Very pleased with our purchase and with the delivery friendly helpful delivery person.many thanks

March 26, 2018
Unprompted review
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Rated 5 out of 5 stars

Just want to say excellent

Just want to say excellent. Love the high quality and sturdy large occasional chair purchased from you. Delivery was also fast and efficient, driver even phoned in advance. Will definitely recommend. Thanks again.

November 29, 2017
Unprompted review
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Reply from Simply Chaise

Thank you ever so much for that wonderful review - we hope you enjoy you new Occasional Chair - Andy

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Rated 5 out of 5 stars

Lovely chaise

Lovely chaise, received today and delivered on time by a friendly driver.
The duck egg colour is perfect and it's really well made and very comfy, all I had to do was screw the legs on and done.
Looks beautiful in my lounge in front of my big window.
The company themselves were extremely helpful and changed the legs to my choice, they also were extremely good at communication.
Top marks all round, I am extremely pleased with my purchase.

October 23, 2017
Unprompted review
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Reply from Simply Chaise

Thank you ever so much for that wonderful review - we hope you enjoy you new Chaise - Andy

Rated 2 out of 5 stars

Customer service is appalling?

I ordered a chaise but it was a lot smaller than expected. I have been trying to contact simplychaise for at least a week, everyday to return it and get a bigger size. I have phoned, emailed and tweeted them but the phone rings out and there has been no answer to my emails/tweet.
It is ridiculous that you cannot get a hold of the company. I want to sort my order out but at this rate it looks like they will never pick up the phone.

August 31, 2017
Unprompted review
Simply Chaise logo

Reply from Simply Chaise

Hi,
Thanks for the review.
All our Chaise sizes are accurately displayed on our site.
We were closed for bank holiday- there was an auto responder on our emails and our office.
Issue now rectified.
Thanks
Andy

Rated 4 out of 5 stars

Excellen Chaise

Excellen Chaise. Delivery driver was reluctant to bring the furniture into our ground floor house but was persuaded to do so. Otherwise 5 Star.

July 12, 2017
Unprompted review

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