SimplyExcess Reviews 197

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value for money, noting that the prices are significantly lower than those offered by car rental companies, often saving them a small fortune. People also appreciate the top-class service, finding the website easy to navigate and the process of obtaining a quote straightforward. Many consumers highlight the peace of mind they gain from using this service. However, some customers mentioned that they did not have to make a claim, so they could not comment on the claims process or the customer service in that regard. Conversely, a few other people also felt that the company handled their claims incredibly efficiently, with one reviewer receiving reimbursement within three days and another having their claim accepted in full in less than a week.

What people talk about most

Price

Reviewers consistently express satisfaction with the pricing. Many customers highlight that the cost is... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service,... See more

Claim

Customers consistently note ambiguous experiences with claim. Many reviewers did not need to make a claim, so... See more

Value for money

Clients share positive opinions on value for money. Many reviewers found the service to be excellent value,... See more

Website

Customers had positive experiences with the website. Reviewers consistently found the website easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed excess protection at short notice for a rental car from Enterprise who wanted to charge me £64 for three days. Found Simply Excess through the Martin Lewis website and their charge was only... See more

Rated 5 out of 5 stars

Car rental excess policy was regrettably “excessive” . The online process with Simplyexcess was quick and easy. Towards the end of the agreement I needed to amend the return time by a few hours, commu... See more

Rated 5 out of 5 stars

I had to make a claim on our car hire excess cover after being charged £900 by Dollar Car Rental at Belfast International Airport for a chip in the windscreen. I submitted all the paperwork to Simply... See more

Rated 5 out of 5 stars

First time we have used Simply Excess I was nervous about car Hire Simply Excess gave peace of mind & confidence to drive in an unfamiliar car. thankfully I didn't need to make a claim.The communica... See more


Company details

  1. Insurance Broker
  2. Travel Insurance Company

Written by the company

No forms, no fuss. At SimplyExcess, we make car hire excess insurance simple, fast, and affordable. Forget long forms, confusing jargon, or hidden fees – just straightforward cover in a few easy clicks. We take care of the details so you can enjoy your trip with total confidence and peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service, kept updated with tips for pickup and drop off. Must cheaper than was offered by car rental provider.

November 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Good excess insurance for car hire

Excellent car hire excess insurance - kept me updated with all relevant information with emails. It was about £100 cheaper than the hire company quote. Excellent value and good peace of mind. Would highly recommend them. 👍

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Have used Simply Excess a couple of…

Have used Simply Excess a couple of times this year an found them super efficient. Never had to make a claim with them so cannot comment on that. Great to have peace of mind and the hire car tips were really useful.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service highly recommend company. Received tips before departure and prior to returning the car I found these tips very useful and were very much appreciated.
I didn't have any issues with the hire car so I didn't need to make a claim. I will definitely use this company again.

November 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience. Easy to get a quote, which was reasonably priced. I did not make a claim so I have not tested that part of the service, but email communications from SimplyExcess were very good -informative, full of relevant tips and guidance, particularly when handing the rental car back. I would use them again without hesitation.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Don’t look anywhere else!

Thankfully didn’t need to claim so can’t comment on any claim issues. However, this firm was professional throughout the process with excellent communication before and after the rental and very well priced. Will definitely use again.

October 28, 2025
Unprompted review
Rated 3 out of 5 stars

The use of stripe as a payment system…

The use of stripe as a payment system gave me a panic as the first email I received even before I got any confirmation or policy documents was a request by "Link", who I had never heard of, to verify my email. I looked up Link.com it has a trust pilot rating of 1.8!!! Please use more reputable payment providers or at least give a heads up of who might contact you.

November 4, 2025
Unprompted review
SimplyExcess logo

Reply from SimplyExcess

Thank you for your feedback. We’re sorry the payment process caused concern. We use Stripe, one of the world’s most trusted payment providers, which accepts all major credit and debit cards. The “Link” email you received is part of Stripe’s secure verification system.

Due to strict PCI regulations, we don’t see or handle any card details ourselves, but all payments are fully encrypted and compliant with financial security standards. We’ll review how we explain this in future to make the process clearer.

Rated 5 out of 5 stars

Happy with it

I was glad I took this insurance out. Fortunately I didn’t need to make a claim but after last year when I bought the extra insurance at the car rental desk ( which ended up costing more than the rental) I was grateful I had it.

October 31, 2025
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Rated 5 out of 5 stars

Excellent independent insurance option

Excellent independent insurance option, we booked a rental car online and chose to take out separate insurance just in case we needed it. Thankfully we didn't but it was great peace of mind and everything was really straightforward with SimplyExcess.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Arranged on line

Arranged on line. I looked at comparison site - Simply Excess were not the cheapest but they did have good reviews. Fortunately, didn't need to use the Policy but set up and support from Simply Excess all worked very well. I will use again in future.

October 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Great cover and service

I used simply Excess for the first time to get car insurance cover for a hire car. The service has been top class. Easy to get a quote and great price. Communication is excellent. You get an email/text before you pick up the car with handy tips, ie, photos, documents and another before you return the car. Policy is clearly laid out what's covered and will definitely use them again next year.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and affordable

Very easy to understand what is covered and the price difference between this and what is offered through the rental company was ludicrous.

October 19, 2025
Unprompted review

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