SimplyExcess Reviews 198

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value for money, noting that the prices are significantly lower than those offered by car rental companies, often saving them a small fortune. People also appreciate the top-class service, finding the website easy to navigate and the process of obtaining a quote straightforward. Many consumers highlight the peace of mind they gain from using this service. However, some customers mentioned that they did not have to make a claim, so they could not comment on the claims process or the customer service in that regard. Conversely, a few other people also felt that the company handled their claims incredibly efficiently, with one reviewer receiving reimbursement within three days and another having their claim accepted in full in less than a week.

What people talk about most

Price

Reviewers consistently express satisfaction with the pricing. Many customers highlight that the cost is... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service,... See more

Claim

Customers consistently note ambiguous experiences with claim. Many reviewers did not need to make a claim, so... See more

Value for money

Clients share positive opinions on value for money. Many reviewers found the service to be excellent value,... See more

Website

Customers had positive experiences with the website. Reviewers consistently found the website easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed excess protection at short notice for a rental car from Enterprise who wanted to charge me £64 for three days. Found Simply Excess through the Martin Lewis website and their charge was only... See more

Rated 5 out of 5 stars

Car rental excess policy was regrettably “excessive” . The online process with Simplyexcess was quick and easy. Towards the end of the agreement I needed to amend the return time by a few hours, commu... See more

Rated 5 out of 5 stars

I had to make a claim on our car hire excess cover after being charged £900 by Dollar Car Rental at Belfast International Airport for a chip in the windscreen. I submitted all the paperwork to Simply... See more

Rated 5 out of 5 stars

First time we have used Simply Excess I was nervous about car Hire Simply Excess gave peace of mind & confidence to drive in an unfamiliar car. thankfully I didn't need to make a claim.The communica... See more


Company details

  1. Insurance Broker
  2. Travel Insurance Company

Written by the company

No forms, no fuss. At SimplyExcess, we make car hire excess insurance simple, fast, and affordable. Forget long forms, confusing jargon, or hidden fees – just straightforward cover in a few easy clicks. We take care of the details so you can enjoy your trip with total confidence and peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

A Happy Holiday

Very easy to find and take out a policy. Obviously a huge saving on what the car rental company would have charged, and gave me added peace of mind whilst on holiday. I didn't have to claim so cannot comment on the claims process.

June 6, 2025
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Rated 5 out of 5 stars

Great communications!

We didn't have any need to actually use the policy but the helpful communication from Simply Excess was excellent - what we should and should not do at collection and return was very useful.

May 31, 2025
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Rated 5 out of 5 stars

Quick and easy to purchase a policy

Quick and easy to purchase a policy. I bought the annual one adding my wife as well. Really good value for European cover at around £40. Whilst I’m in Spain whilst writing this, I haven’t yet hired a car yet. In Greece later in year. I guess like any insurance policy you only know how good they are when you have a claim. 5 stars for the purchase though.

May 2, 2025
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Rated 4 out of 5 stars

Very easy to setup

Very easy to setup, taken out for "peace of mind". Fortunately all went well so no reason to submit a claim, which is the only reason to drop a star, as the sevice in the event of a claim is unknown.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, fabulous price with very good cover. I really liked the tips and hints and found the before you return the car tips very useful. I would highly recommend you to anyone

April 3, 2025
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