SimplyGym.co.uk Reviews 

756
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that the staff members are exceptionally friendly, approachable, and always willing to help out with a genuinely positive attitude during every single visit. Visitors consistently love the clean, modern facilities and mention that the gym is exceptionally well-equipped with plenty of great exercise options available for everyone. However, some people mentioned that certain workout machines occasionally require maintenance or experience temporary unavailability during busy operating hours. Other visitors also pointed out that specific amenity areas like the changing rooms or showers could use noticeable improvements regarding cleanliness and overall facility updates.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming and friendly... See more

Facilities

Clients share positive opinions on facilities, noting that the gym is exceptionally clean, spacious, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting a welcoming environment with plenty of... See more

Product

Consumers express satisfaction and appreciation regarding the product, noting a great atmosphere and plenty... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy it is to join... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After breaking my leg my physio advised I needed to use 2 x exercises that required specific gym equipment, Hence joining this gym. My induction with Karen was great and my talk with Scott ref my inju... See more

Company replied

Rated 5 out of 5 stars

All staff are really friendly and approachable. I've had a session with a personal trainer (Jack) who managed to make me feel like my fitness journey would be doable and really enjoyable and i left fe... See more

Company replied

Rated 5 out of 5 stars

I just want to give a huge shout-out to Ian and Karl at the gym. The place is always absolutely spotless, and every single time I come in they are cleaning, smiling, and making the effort to say hel... See more

Company replied

Rated 5 out of 5 stars

I recently joined Simply Gym Earls Place Coventry. The Manager Paul and Assistant Manager Ricky are really friendly and helpful. Most of the personal trainers are also very friendly. It is the cleanes... See more

Company replied


Company details

  1. Gym
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Leisure Centre
  5. Weightlifting Area

About SimplyGym.co.uk

Written by the company

SimplyGym.co.uk

High quality gym
at a low cost price

Simply Gym is committed to offering high quality gym and fitness facilities at a fraction of the usual cost of health club membership...

Every membership at Simply Gym is offered contract free. We don't believe in tying customers into long contracts and forcing them to see those contracts out, we are so confident that you'll love our gyms that you are free to leave anytime.

Our state of the art gyms provide you with a great place to work out, whether you are there to burn off some calories or are training for something more specific, we have the equipment and classes to suit every need.

At Simply Gym we pride ourselves on the range of facilities available and always ensure a great customer experience.

Visit your nearest Simply Gym and take a look.

•Open 24/7 (at selected gyms)

•All Classes Included At No Extra Cost In Dedicated Studios

•No Contract

•Large Cardio & Weights Area

•Free Parking

•Personal Training Available

•Spa Facilities (at selected gyms)

•High Quality Customer Service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

756 reviews

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1-star

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(756)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Walsall Gym - Amazing

Joined Simply Gym Walsall to start my fitness journey , and what a journey it has been so far ! The Gym is always clean , management and staff are always helpful! Starting my journey at Walsall was influenced by the Class Timetable which provides a great range . HYROX is definitely my favourite, it was amazing to also see the Instagram over the weekend from the Walsall Team who was in Birmingham . Well done all ! I look forward to continue my journey at Simply Gym Walsall and wouldnt change it for any other place.

October 29, 2024
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Staff friendly

Staff friendly, and classes fun.

October 1, 2024
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 1 out of 5 stars

forces you to use fingerprint to access…

forces you to use fingerprint to access the gym but the readers don't even work

October 12, 2024
Unprompted review
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Reply from SimplyGym.co.uk

Hi Adam,
Please email us at customerservice@simplygym.co.uk and we can look into this for you, please indicate your location when emailing, we do have alternative options. Simply Gym HQ

Rated 1 out of 5 stars

Beware the customer services…

Cheap place but impossible to cancel your contract.
Gym was fine but gets 1 star for awful customer services, deliberately confused cancellation policy (website says cancel DD, their customer services say you need to give a month, then will try and bill you extra).
Also which basic gym has a “joining fee” in 2024?

Shame because I liked the place and would have gone back but not after dealing with customer services from Ashbourne Management

October 8, 2024
Unprompted review
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Reply from SimplyGym.co.uk

Hi Harry,

Could you please email us at customerservice@simplygym.co.uk with details of your concern, including the specific location you're referring to? We’re unable to find any records of an issue under the name Harry, but we’d be happy to investigate further.

Thank you, Simply Gym HQ

Rated 5 out of 5 stars

Simply gym west

Simply gym west
Absolutely love this gym everyone is very welcoming, the staff are awesome too and the manager is lovely and really changed the gym around

September 28, 2024
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 3 out of 5 stars

Very poor communication

The gym is great, but customer service on the website is extreamly poor ! there is no phone number, its a minefield trying to cancel I will not be recomending this gym to anyone.

September 27, 2024
Unprompted review
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Reply from SimplyGym.co.uk

Hi there, Phone numbers for all of our gyms can be found on a google search. Each gym page on our website has contact details at the bottom as well. As stated clearly in all of our T&C's, to cancel you simply need to stop your direct debit at the bank to cancel. Please email us at customerservice@simplygym.co.uk and we will be happy to assist. Please indicate which location this is regarding when emailing. Simply Gym HQ

Rated 4 out of 5 stars

New member Swindon East

Recently joined Simply Gym East and so far the experience has been good. There is always some member of staff around if help is needed and the gym is always kept clean and tidy. However, I do have a few points to raise.

I feel some of the equipment could do with being updated with the cable machines needing some maintenance as they do not run as freely as they should, along with a lot of the attachments being worn out or broken.

I also find it annoying setting weight on the main cable machine/multi gym (the one that also incorporates the pulldown and seated row etc) with the flip switch type mechanism, I think it would be much better with the pin type like the other cable machines for ease of setting weight and utilising drop sets etc. Also, some of the stickers on this machine that identify the amount of weight being used are worn away or completely gone so having to keep counting or guessing the weight.

Also, some of the benches are missing wheels that allow ease of movement and again could do with being updated or at least maintained a bit better.

The last suggestion would be to have a dedicated dip and shrug machine and this gym would have everything you would ever need.

All in all so far so good but would love to start seeing the above points raised actioned for everyone’s benefit.

September 10, 2024
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Reply from SimplyGym.co.uk

Thank you for your positive review! We're glad to hear that you're enjoying the gym. We appreciate your feedback about the equipment and will definitely look into the points you raised. Regarding the cable machines, many of the newer models are designed to use a switch mechanism rather than the traditional pin system. Simply Gym HQ

Rated 4 out of 5 stars

Supportive

August 27, 2024
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Reply from SimplyGym.co.uk

Thank you for the 4* review, please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 5 out of 5 stars

Simply gym

Gym equipment is great, plenty of space, loads of machines and free weights! The classes they have are good. Great that it's 24hours. Nice and quiet at night time. Just an overall good gym for a good price.

September 2, 2024
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

24hrs open gym is a big bonus enjoying my workouts and using equipment

I have enjoyed my experience so far. Jason was kind enough to show me around the facilities. The equipment is great. Lockers, water filling machine, even green sweat cloths available is a nice touch. Music atmosphere is great. Shower toilet facilities and more lockers is great.

August 30, 2024
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Reply from SimplyGym.co.uk

Thank you for the positive review, please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 5 out of 5 stars

New member Kettering

I've been a member of simply for 2 weeks, the 2 visits I've managed have been brilliant. The amount of variety of equipment means I'm getting everything I need from the gym. Would highly recommend to others

September 7, 2024
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Clean

Clean, clean, clean
Fantastic assortment of equipment
Love it

August 20, 2024
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Simply gym Walsall

Simply gym Walsall is the best gym I’ve been to, the range of classes and gym equipment is amazing, Pete is a grafter, always working real hard to encourage the clients, and Alan is the best PT ever.

September 6, 2024
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Simply Gym Walsall

Never before have I stuck at going to the gym-until now!
Walsall has created a friendly, inclusive atmosphere where the staff are always helpful and it's a fun place to be. Chris and his team are a credit to Simply Gym.

September 5, 2024
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Excellent gym staff always helpful if…

Excellent gym staff always helpful if you need something & gym is always clean class r very good as well love this gym if you need a gym around Walsall simply gym is the one 100% 👍👌

September 4, 2024
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Staff are very helpful

Staff are very helpful, gym is clean and all equipment is great. Classes are great to join in with. Been at the gym 3 years and wouldn’t wish to change.

September 3, 2024
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

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