Been with simply health for a few years- never any issues, always pay quickly and good clear confirmations and emails- plus a fantastic app. Easy to claim and only twice needed customer service, both... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I rang Simply Health Customer Services for support and clear guidance on how to make claims with Joint health plans and to help rectify an unpaid claim issue. The support I received from Georgia was o... See more
Company replied
I have been a member, from memory, for about 37 years. At that time, it was HSA (Hospital Savings Association) who, I think, were acquired by Simplyhealth. They have always been first rate... See more
Company replied
I was becoming frustrated making a claim with 2 invoices - never had to do that before. I was transferred from Chat bot to Georgia who quickly sorted the whole thing -much to my relief! Gold star for... See more
Company replied
Company details
About Simplyhealth
Written by the company
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessContact info
Andover, United Kingdom
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4.4
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been with Simlpy Health for 15…
I have been with Simlpy Health for 15 years and I have never had a problem they always pay on time there’s always great communication. Claiming is so quick and easy I couldn’t fault the service
June 2, 2026
Unprompted review
Reply from Simplyhealth
Hello June,
Many thanks for your long-standing loyalty and leaving us a wonderful five star review. It's great to hear how happy you are with the service we provide.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Quick service
June 3, 2026
Unprompted review
Reply from Simplyhealth
Hello AnneMarieWright,
Thank you for awarding our service with 5 stars. It is very much appreciated.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Reply from Simplyhealth
Hi Janet and Sam Edwards,
Thanks for taking the time to leave a great five star review, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Why this change? this means we may have to stop
It is so sad and annoying when something is so worth the while, Is changed to make it harder or near impossible to use practitioners that have been used and accepted for so many years, and now someone high up in the company has added all these stipulations that are new.
We have been with you for well over 30 years since you were HSA.
This means that many of the businesses we have used like Chiropody and Chiropractic will not be covered.
If the Dental service we used is not covered either, then we will have to cancel our membership with you.
May 16, 2026
Unprompted review
Reply from Simplyhealth
Hello Malcolm,
It's disappointing to hear you're unhappy with Simplyhealth.
For context, Simplyhealth have always only accepted chiropractic claims in which the professional is registered with the General Chiropractic Council.
In 2005, chiropody and chiropodist became protected titles by law. Therefore, in order to call themselves chiropodists, the professionals must be registered with the Health and Care Professions Council (HCPC).
To comply with these rules, we will only cover treatments provided by the professionals registered with the correct governing body.
If you would like us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
At 72 years old I find their app easy…
At 72 years old I find their app easy to use and payments are fast
The whole process of claiming is so quick and simple compared to postal claims used in the past
June 2, 2026
Unprompted review
Reply from Simplyhealth
Hello Patricia,
Many thanks for your great five star review and it's wonderful to hear you find our app so easy to use and the whole claiming process simple.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Started with the AI agent who…
Started with the AI agent who understood my query and quickly passed me to a real person who dealt with my query quickly.
June 3, 2026
Unprompted review
Reply from Simplyhealth
Hi Jeanette,
Thank you so much for leaving us a lovely five star review, we really appreciate it. I'm pleased that your query was dealt with so quickly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Recent poor customer service and inconsistencies in claim payments
I have always had a really good service from Simply Health until recently. They are now saying they can't pay for physio treatment as they aren't a registered practitioner at a Physio centre, OK maybe, however they have paid a claim on a subsequent date for seeing the same person! In their response to my query they have said - If you need anything else please ???????go to our website and .... now what am I supposed to be replacing the ?? with, what poor customer service, very disappointed.
June 3, 2026
Unprompted review
Reply from Simplyhealth
Hello Debs,
I'm sorry to hear you're disappointed with Simplyhealth and I would like to look into your concerns further. Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Excellent experience with Sam
I spoke to Sam with a few queries about my policies and he solved them all quickly and efficiently.
June 2, 2026
Unprompted review
Reply from Simplyhealth
Hi Claudia,
Many thanks for letting us know of your positive experience of speaking with Sam. I'm so pleased he was able to answer your queries so efficiently. I've forwarded your comments on to Sam and his manager who I'm sure will be delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Sam was great
Sam was very helpful. Fully professional customer service. Thank you very much!
June 2, 2026
Unprompted review
Reply from Simplyhealth
Hello Beata,
Thank you for taking the time to leave a great review following your interaction with Sam. I have passed your feedback on to him and his manager and I'm sure they will both be very pleased to read your comments.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Express Service response to my claim
As always Simply Health reacted to my claim very quickly and processed the amount and forwarded to my account within 48 hours.
June 2, 2026
Unprompted review
Reply from Simplyhealth
Hello John,
Many thanks for your lovely review and awarding us with five stars. It's great to hear you're pleased with the speed in which your claims are processed.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply Health claim
Simply Health claim.
So easy to do , take a picture on the app and its all sorted within 10 minutes. Money in your account within 4/5 working days. Recommend them highly.
June 2, 2026
Unprompted review
Reply from Simplyhealth
Hi Steve,
Thanks so much for leaving us a great five star review and sharing your claiming experience. We really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Poor communication
I signed and agreed to my plan after my probation at work had successfully finished as my plan was through my job. However i did not receive a welcome letter with my details and policy number on to activate my plan. I have emailed and tried to call multiple numbers to chase this up but all i get is automated calls or the call gets cut off once i get put on hold to speak to an actual person, and i have got no where. Not a good experience and my plan isn't in use as i cant activate it without my policy number and details, so it is currently just going to waste.
June 2, 2026
Unprompted review
Reply from Simplyhealth
Hello mason Jay,
I'm sorry to hear of the difficulties you've experienced since taking out a Simplyhealth plan through your employer.
In order for me to look into this further for you, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Simplyhealth
Very helpful staff member dealt with…
Very helpful staff member dealt with quickly and politely
June 1, 2026
Unprompted review
Reply from Simplyhealth
Hi becca,
Thank you for your lovely five star review. It's great to hear our member of staff was very helpful, polite and was able to deal with your query so quickly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent service .
Excellent service provided by this company. Excellent communication and prompt payments. Very fair.
June 1, 2026
Unprompted review
Reply from Simplyhealth
Hello Terence,
Many thanks for awarding our service with five stars. I'm so pleased you find us excellent.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great customer service
Always easy to make a claim. My first experience of asking for help on the chatline was a huge help.
June 1, 2026
Unprompted review
Reply from Simplyhealth
Hello Elizabeth,
Thank you for your lovely five star review and I'm pleased to hear you find it easy to make your claims and you found our chat service helpful.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent service by Maisie today
June 1, 2026
Unprompted review
Reply from Simplyhealth
Hi Geoff,
Many thanks for sharing your experience following your recent interaction with Maisie. I have forwarded your feedback on to Maisie and their manager who will e very happy.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Always there
I receive their services as part of my work health insurance. Never been dissapointed with their service. Always get money back if I fit under their requisits and their support team are very helpful.
Today I spoke to Charli and they were very patient, listened to my concern and then advised me appropriately. Thank you!
June 1, 2026
Unprompted review
Reply from Simplyhealth
Hi Alexandra,
Thank you so much for your kind review and for taking the time to share your experience.
It's wonderful to hear that you have consistently been satisfied with our service, and lovely to know how pleased you were with the support you received from Charlie.
I can confirm that your kind words have been shared with Charlie and her Manager.
Your feedback was a joy to read. Thank you again for your review.
Best Wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent company
Everything about this company is excellent. Claims are so easy to make. The website is perfectly clear and up to date with information about availability of your account. If you are confused, the staff are very helpful and claims are processed so expediently and reimbursed within days. Well done Simply Health.
May 24, 2026
Unprompted review
Reply from Simplyhealth
Hi Anne,
Thank you so much for your wonderful review. We’re so pleased to hear, how happy you are with our overall claims process and service.
Your kind feedback really means a lot to us and was a joy to read.
Thank you again.
Best wishes,
Charlene
Simplyhealth
The service which you offer is good but some treatment costs cost a lot more for you to get a full claim back…
The service which you offer is good but some treatments I’ve had to have has needed a lot more so had to stop treatment until my year is renewed
May 21, 2026
Unprompted review
Reply from Simplyhealth
Hi Tracey,
Thank you for taking the time to share your valuable feedback with us. We’re pleased to hear that you find our service good, although we’re sorry to learn of your disappointment with the benefit limits of your policy.
Our policies are designed to provide support with your everyday heath costs. How a policy and its benefit limits are used can vary from person to person, depending on their individual needs and treatment requirements.
We do, however, really appreciate you sharing your experience, and your feedback has been passed on to our Product Team.
Its really important to us that our customers have a policy that works for them. There may be an alternative cover that better suits your needs.
If you would like any further information regarding this, we have a dedicated team who would be happy to discuss this with you. Our Customer Options team are available between 9am and 5pm Monday to Friday on 0330 102 5335.
Best Wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I was becoming frustrated making a…
I was becoming frustrated making a claim with 2 invoices - never had to do that before. I was transferred from Chat bot to Georgia who quickly sorted the whole thing -much to my relief! Gold star for Georgia!!
May 29, 2026
Unprompted review
Reply from Simplyhealth
Hi Christine,
We're sorry to hear that your recent claiming experience was not as smooth as usual, but we're pleased to know that our efficient support made a significant difference to you.
Thank you for your feedback and kind words, which have been shared with Georgia and her Manager.
Best Wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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