Have been with simply health for many many years , very professional, caring and easy and clear to claim on line , also sympathetic, knowledgeable staff if you have to contact them by phone nothi... See more
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Review summary
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The simply health plan, enables me to have regular check ups in regard to dental and glasses. I change my glasses quite frequently thanks to Simply Health. The process of uploading receipts is so ea... See more
Company replied
I spoke to Ann Taylor who was very helpful and professional in addressing my queries. Ann clearly explained to me how the scheme worked and how to access certain services that are available to me. T... See more
Company replied
After years of dental misery under Cornwalls sadly failing NHS dental service it's a joy to experience prompt and thorough treatment from Truro Dental Care covered and supported by Simply Health denta... See more
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Company details
About Simplyhealth
Written by the company
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessContact info
Andover, United Kingdom
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4.4
Excellent
5K reviews
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Claims are generally paid quickly.
Claims are generally paid quickly.
It does concern me that, despite having a healthy balance, only 50% of a recent claim was paid.
I wonder whether the policy is still what I need. Perhaps it is time for me to review the policy.
September 2, 2026
Unprompted review
Reply from Simplyhealth
Hello,
We appreciate your feedback regarding the speed of our claims process. We understand why you're questioning your policy's suitability. We encourage you to reach out to us directly so we can review the specifics of your policy to ensure it meets your needs.
Please contact our Options team on 0330 102 5335 between the hours of 9am and 5pm Monday to Friday.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
After years of dental misery under…
After years of dental misery under Cornwalls sadly failing NHS dental service it's a joy to experience prompt and thorough treatment from Truro Dental Care covered and supported by Simply Health dental insurance. After 6 years on this scheme, I can honestly say that at the age of 78, my teeth are in far better condition than they were 7 years ago . The claim was settled within a couple of hours of receiving the treatment, thankyou to everyone who made that possible 😊
September 2, 2026
Unprompted review
Reply from Simplyhealth
Hello Colin,
We are so pleased to hear about your positive experience with us and that your dental health has improved significantly. It's wonderful to know that the prompt and thorough treatment, supported by your Simplyhealth plan, has made such a difference. We are glad we could contribute to your well-being.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
No complaints.
The app is straightforward to use and Simplyhealth are swift in making payments. No complaints.
September 2, 2026
Unprompted review
Reply from Simplyhealth
Hello G from Cromer,
I'm really pleased to hear you find our app straightforward to use and that you're happy with the swiftness of your claims being paid.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very easy to make a claim in the app…
Very easy to make a claim in the app with forms being prefilled from info scanned from your uploaded invoice. Claim authorised and payment sent in exactly 10 minutes. Fantastic service
September 2, 2026
Unprompted review
Reply from Simplyhealth
Hi Loraine H,
Many thanks for awarding us with five stars and letting us know how easy it is to claim using our app.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Policy holder with Simplyhealth over 50 years
I have been a member of simply health since the 70s newly married and now enjoying retirement both my wife and I have had the best help and service over many years I am now in my eightieth year and my wife is 73 we get help with our dental and optical needs which are very welcome this year I spent two night in hospital for a hip replacement and my wife 20 nights for a serious emergency surgery for gastric problems these payments received. By our policy has really. Helped and the early diagnosis by a specialist her plan paid for I believed help save her life . To day I’ve been informed my latest claim for optical lenses replacement of £181 has been passed for payment and will be paid in a few days my advice to any young family is to join Simply health you will be glad you did
August 18, 2026
Unprompted review
Reply from Simplyhealth
Hello Ronald,
Thank you for your long-standing loyalty to us, we really appreciate it and for leaving us a wonderful review.
I trust that you and your wife are on the road to recovery now and I'm pleased that you were able to make good use of the diagnostics benefit to speed up your wife's diagnosis and treatment.
Best wishes to you both
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply health is one of the best ❤️
Have been with simply health for many many years , very professional, caring and easy and clear to claim on line , also sympathetic, knowledgeable staff if you have to contact them by phone nothing seems too big or small for them to help sort ,plus not forgetting good value for money and different levels of cover
also claims settled quickly big thanks to this company and staff ❤️one of the best ..
September 1, 2026
Unprompted review
Reply from Simplyhealth
Hi Romy,
Thanks so much for your amazing review. It's wonderful to hear you are very happy with the service we provide and our contact team. It's lovely that you enjoy the benefits of having cover with us and that we're able to help support you with your everyday healthcare costs.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
This is a very good company to be part…
This is a very good company to be part of. They have lots of extra advice and help to give re one's health. They are prompt at honouring claims. I would highly recommend people to join Simply Health.
September 1, 2026
Unprompted review
Reply from Simplyhealth
Hi Ann,
Many thanks for your wonderful review. I'm so pleased to read that you are very happy with the service we provide.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Unhelpful generic responses
I have asked for help repeatedly and receive generic email replied that show you haven’t read my query properly. It is very unhelpful and means I haven’t yet been able to put a single claim in.
August 28, 2026
Unprompted review
Reply from Simplyhealth
Hello Christine O'Brien,
I'm sorry to hear of the difficulties you're encountering whilst trying to get your query resolved.
In order for us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Making my claim was simple and payment…
Making my claim was simple and payment was very prompt
August 30, 2026
Unprompted review
Reply from Simplyhealth
Hi Tamar Posner,
Thanks for taking the time to leave us a five star review. I'm glad to hear you're happy with how prompt your claim was paid.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
It was not a 5 star to get hold of…
It was not a 5 star to get hold of someone in fact a 3,
However once I had finally spoke to the adviser. She was very helpful and answered my queries regarding my claim.
August 26, 2026
Unprompted review
Reply from Simplyhealth
Hello Susan,
Thank you for your honest review regarding getting in contact with us. I'm glad the advisor you spoke with was very helpful and was able to answer your queries.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent company
Excellent company. claims dealt with promptly and acknowledgement from them when the claim form was received.
August 25, 2026
Unprompted review
Reply from Simplyhealth
Hello chrustne mccarthy,
Many thanks for your great review. I'm so pleased that you're happy with the promptness of our claiming process.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Easy to use
Just a very very easy process from start to finish…upload your photo of your receipt and leave the rest to Simplyhealth, takes around 5 days to get your money back…
August 28, 2026
Unprompted review
Reply from Simplyhealth
Hi Lisa,
Thanks for leaving us a lovely five star review and letting us know about your claiming experience.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great customer service
August 27, 2026
Unprompted review
Reply from Simplyhealth
Hi Karen,
Thanks for taking the time to award us with five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
After talking to an AI for a short…
After talking to an AI for a short while( which I didn’t really like) I managed to get through to a short queue waiting for a customer service person to answer, her name was Emily. She was very understanding and professional about my problem and indeed resolved the matter very quickly and efficiently to my satisfaction.
August 26, 2026
Unprompted review
Reply from Simplyhealth
Hi Patricia Fray-Smith,
Thank you for leaving us a lovely review and it's great that you found Emily to be professional and understanding.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Advisers very helpful kind and patient
Advisers very helpful kind and patient. Nothing too much trouble. Can’t praise their work enough. Excellent service and good value for money. Allows us to receive money towards so much medical help and easy to claim. I highly recommend Simply Health
July 27, 2026
Unprompted review
Reply from Simplyhealth
Hello Mary Crane,
Thank you so much for your amazing five star review. It's wonderful to hear you find our advisors so helpful and kind. It's great that we're able to help support you with your everyday healthcare costs and needs.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Reply from Simplyhealth
Hi Sue B,
Many thanks for leaving us a five star review, we really appreciate it.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent service
Payment was made within 30 mins of making the claim. Excellent service.
August 25, 2026
Unprompted review
Reply from Simplyhealth
Hello Dave,
It's lovely to hear how happy you are with our fast claiming process and thanks for awarding us with five stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Really quick response and helped…
Really quick response and helped resolve my query quickly - thank you Simplyhealth
August 25, 2026
Unprompted review
Reply from Simplyhealth
Hello Katrina,
Many thanks for leaving us a great five star review and I'm glad you were happy with the speed in which your query was resolved.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Was being able to chat to an agent…
Was being able to chat to an agent online, got what I needed sorted out. Malgorzata was a great help she got the answers for me very quickly and was very helpful I would recommend using this company they are really good.
August 25, 2026
Unprompted review
Reply from Simplyhealth
Hi Alison,
Thanks for your lovely five star review and sharing your experience of chatting with Malgorzata. I'm really pleased to hear that Malgorzata was able to resolve your query very quickly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Phone customer services. Long delays!!
Trying to speak to customer services a nightmare as get a computer voice that ask loads of questions!! Then you have to wait ages to speak to customer services. Need to have more staff to deal with phone calls! Hence mark down in only three stars.
August 25, 2026
Unprompted review
Reply from Simplyhealth
Hello willsowls Vincent,
Simplyhealth have a digital call handling system in place, and it is designed to answer any queries in the first instance but it will recognise if the caller needs or requests to speak to an advisor.
I am very sorry to hear about your experience, however we have seen an increase in telephone contact lately and the length of time we are talking to our customers has also been taking slightly longer. This is in relation to topics such as discussing policy renewals and our customers registering and navigating our online system.
We're actively working to address this increased demand and ensure that we're providing the best support possible to all our customers and I’m very sorry for any inconvenience that this has caused you.
Kind regards
Esther
Simplyhealth
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