Simply Insurance Services LTD Reviews 

1,082
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and advisors for being exceptionally helpful, polite, and professional, ensuring that every annual renewal process is completely smooth and hassle-free. People also highlight the brilliant customer service, clear explanations, and competitive pricing, making it very easy to secure the exact insurance protection needed for their businesses. Consumers consistently express satisfaction with how promptly their policies are arranged and how thoroughly all questions are answered by the team. Some reviewers were not happy with costs, mentioning that renewal quotes and insurance premiums kept increasing year on year or became more expensive during their time with the business.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and clear... See more

Service

Clients share positive opinions on service, highlighting quick responses and professional assistance.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and professional... See more

Price

Customers consistently report satisfaction with the pricing, highlighting fair quotes, competitive rates, and... See more

Subscription

People report positive experiences with subscription renewals, highlighting polite and efficient assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with Gabrielle about my renewal and it was a smooth process. I’ve been with this company for 3 years now and it’s gone down considerably in price each year. When I phoned I was immediately ans... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Simply Insurance for my motor trade policy for three years now… that’s three years they have been not just slightly, but considerably cheaper than the opposition; and a more complete po... See more

Rated 5 out of 5 stars

Renewing my motor trade insurance was really nice and easy with out any hassle I have been with them for 5 years plus now and I don’t wanna change them at all.Ian Brosan helped me with renewing today... See more

Company replied

Rated 5 out of 5 stars

Called today to renew my motor trade policy, spoke to Chris who ran through my requirements with me & got me a brilliant level of cover at a great price! Been using simply for years & can't fault them... See more


Company details

  1. Insurance Broker

Written by the company

Welcome To Simply Insurance. We Specialise In Motortrade, Fleet, Courier, Motorbike And Commercial Insurance And More.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,082)

220 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mel was super efficient

Mel was super efficient, polite and helpful, pleasure to talk to!!
Many thanks
Mrs Osborne

May 18, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Mrs Osborne,

Thank you so much for your lovely feedback. We’re delighted to hear Mel made everything smooth, friendly, and genuinely helpful — she’ll be over the moon to know she made such a positive impression. It’s always our aim to make every conversation a pleasure, and your kind words truly mean a lot. Many thanks again.

Advertisement
Rated 5 out of 5 stars

Been with these now for 3 years

Been with these now for 3 years, just renewed again today and spoke with Mel, who in my experience is fantastic one the best I’ve dealt with, super easy and efficient! All done and renewed within 30 minutes fantastic, thanks again Mel

May 18, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Luke,

Thank you for sticking with us over the past three years — we truly appreciate your loyalty. It’s great to hear your renewal was quick, smooth, and wrapped up in no time. Efficient, easy service is exactly what we aim for, and feedback like yours keeps us smiling. Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Straight forward

Straight forward, good understanding of policy, explained well. Gabrielle Woodward was a pleasure to deal with.
Many thanks.

May 18, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Anthony,

Thank you for the wonderful feedback. We’re delighted to hear everything was explained clearly and made easy to navigate. It’s always a pleasure when great service shines through, and your kind words truly mean a lot. Many thanks for taking the time to share your experience.

Rated 5 out of 5 stars

Very good service good communication…

Very good service good communication tried to get cheapest price

May 16, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Steven,

Thank you for the great feedback. We’re glad to hear our team kept the communication clear and worked hard to find you the best possible price. It’s always our goal to make things simple, smooth, and kind to the wallet — so we’re delighted it paid off.

Rated 5 out of 5 stars

I spoke to someone called Chris who…

I spoke to someone called Chris who talked me through and explained in detail. He was patient and made things easy

May 15, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Sam,

Thank you for the great feedback. We’re delighted to hear Chris made everything clear, calm, and easy to navigate. Patience and good guidance are exactly what we aim for, so it’s wonderful to know it landed well. Your review truly brightened our day.

Advertisement
Rated 5 out of 5 stars

Worked out well...

Customer service and understanding was great. Mel was easy to speak with and understanding. Quick and fast service so I could be back at work.

May 14, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Ryan,

Thank you for the fantastic feedback. We’re thrilled to hear Mel made everything smooth, speedy, and stress‑free so you could get back to work in no time. Glad we hit the mark! Your review genuinely made our day.

Rated 5 out of 5 stars

The quality of staff

The quality of staff. Jack was exceptional as was Gabbi and Matt in the claims department. They clearly all had a precise understanding of their respective roles and their responsibilities within them.

May 14, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Chris,

Thank you for the lovely review. Our team will be delighted to know their professionalism and precision made such an impact. We’re proud of the crew — they keep everything running like a well‑tuned machine. Your feedback truly brightened our day.

Rated 5 out of 5 stars

Gabrielle was super helpful and polite…

Gabrielle was super helpful and polite on the phone to us answered all our questions really happy with the service thank you

May 14, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Nick,

Thank you so much for your lovely review. We’re delighted to hear that Gabrielle took such great care of you — she’ll be thrilled to know her helpfulness and warm manner made a difference. We’re over the moon that you’re happy with the service, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Highly recommended

Highly recommended, very good and professional service. Mr Jack is very helpful.

May 13, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Adnan,

Thank you so much for your wonderful recommendation. We’re delighted to hear you found our service professional and of such high quality. Jack will be especially pleased to know his support made a positive impression.

We appreciate you taking the time to share your experience

Advertisement
Rated 5 out of 5 stars

Fantastic company always a great…

Fantastic company always a great service and prices I’ve used them for years trustworthy and get the best deals highly recommend them to anyone Chris went above and beyond they are always at the end of the phone for help and advice

May 11, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi B,

Thank you so much for your fantastic feedback. It means a great deal to us that you’ve trusted us for so many years — loyalty like yours is something we never take for granted. We’re thrilled to hear that our service, prices, and reliability continue to hit the mark for you.

Chris will be especially pleased to know he went above and beyond in your eyes. The team prides itself on always being just a phone call away for help and advice, so it’s wonderful to hear that this has made a real difference.

We truly appreciate your high recommendation and look forward to supporting you for many more years to come.

Rated 5 out of 5 stars

Easy process to renew

Easy process to renew. Saved me a good amount on my renewal

May 12, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi,

Thank you for taking the time to leave us a review. We’re delighted to hear that your renewal was quick and straightforward — just the way it should be. It’s even better knowing we were able to save you a good amount in the process.

We appreciate your trust in us

Rated 5 out of 5 stars

Excellent service from Mel once again

Excellent service from Mel once again!
Thanks again!

May 11, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Lee,

Thank you for your kind words. We’re delighted to hear you received excellent service from Mel once again — consistency and care are exactly what we aim for.

Thanks again for taking the time to share your feedback, it truly means a lot to us.

Rated 5 out of 5 stars

Mel at PIB was very helpful with…

Mel at PIB was very helpful with helping arrange my Trade insurance. Explained everything to me so I was happy to go ahead. 5 Stars from me . Dean @djwcars Windsor

May 11, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Dean,

Thank you for your fantastic review. We’re delighted to hear that Mel was able to guide you through arranging your insurance with clarity and care. Knowing everything was explained clearly enough for you to move forward with confidence is exactly the experience we aim to deliver.

Your 5‑star feedback means a great deal to us.
Thank you again from all of us at PIB — and from Mel especially.

Advertisement
Rated 5 out of 5 stars

I've had a motor traders policy for…

I've had a motor traders policy for over 40 years this is the best experience I've had in all those years happy to change things and polite thank you.

May 7, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Martin,

Thank you so much for sharing this wonderful feedback. It truly means a lot to hear that, after over 40 years with motor trade policies, this has been your best experience yet. We’re delighted that the team’s willingness to help, make changes, and remain polite throughout made such a positive impression.

Your trust and long‑standing experience in the industry make your comments especially meaningful. Thank you again for taking the time to let us know.

Rated 5 out of 5 stars

PIB insurance

Mel has dealt with my trade insurance for a couple of years. She represents the company very well, always making sure I understand all the aspects of my cover and their service

April 29, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Steve,

Thank you for your thoughtful feedback. We’re delighted to hear that Mel has been supporting you with your trade insurance over the past few years. She takes great pride in representing the company well, and it’s wonderful to know her clear explanations and attention to detail have helped you feel confident in your cover and our service.

We truly appreciate you taking the time to share your experience and look forward to continuing to support you.

Rated 5 out of 5 stars

Very good service from gabie and Mel…

Very good service from gabie and Mel more than happy

May 8, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Colin,

Thank you for your lovely feedback. We’re delighted to hear you received such good service from both Gabby and Mel — they’ll be so pleased to know they made a positive difference.

We’re more than happy to have been able to help, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Chris was very informative and…

Chris was very informative and explained everything very clearly and was very helpful in assisting me with my motor trade insurance renewal.

May 8, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi John,

Thank you for your great feedback. We’re delighted to hear that Chris provided such clear, informative support and helped guide you smoothly through your motor trade insurance renewal.

It’s wonderful to know his explanations and assistance made the process easier for you. We truly appreciate you taking the time to share your experience.

Advertisement
Rated 5 out of 5 stars

Thank you Gabriel

Thank you Gabriel for you renewing my trader policy. Answering all my questions and explaining very knowledgeabley my new insurance for the coming year.

May 5, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Paul,

Thank you for your kind feedback. We’re delighted to hear that Gabrielle was able to renew your policy smoothly and answer all your questions with such clear knowledge and care. It’s great to know you feel confident and well‑informed about your cover for the year ahead.

We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Been with simply insurance for years…

Been with simply insurance for years now and wouldn’t go anywhere else. They’re always the cheapest option. Adding a vehicle to the policy is nice and easy. Just renewed my policy again today. Dealing with Ian Brosnan who was very patient helpful and polite dealing with all my policy questions/ queries.

May 6, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Doves Autos,

Thank you for your fantastic review. We’re truly grateful for your loyalty over the years — it means a great deal that you continue to choose us and wouldn’t go anywhere else. We’re delighted to hear that our prices, service, and the ease of adding vehicles continue to work well for you.

A special thank you for mentioning Ian. He’ll be very pleased to know his patience, helpfulness, and polite approach made your renewal experience a smooth one.

We really appreciate you taking the time to share your feedback, and we look forward to supporting you for many more years to come.

Rated 5 out of 5 stars

Mel was very patient and explained all…

Mel was very patient and explained all that I needed to know and understand she’s a top girl

May 5, 2026
Unprompted review
Simply Insurance Services LTD logo

Reply from Simply Insurance Services LTD

Hi Mark,

Thank you for your lovely feedback. We’re delighted to hear that Mel took the time to explain everything clearly and patiently — she’ll be thrilled to know her support made such a positive impression. She really is a star.

We truly appreciate you sharing your experience with us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look