I am posting this publicly because private communication has led nowhere. My GO9 failed after just one year. Now my HALO 3 Plus radar a premium system in the $10,000 range has stopped working a... See more
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The NS EVO2... Do you know Simrad wilfully and knowingly continued to sell these units well after they started receiving complaints about the touch screen? No, neither did we until the fault appeared... See more
Replaced Older Garmin with Simrad GO7... Unit works but not as user friendly as Garmin. Also No Tech support phone number... Necessary Operator Manual is on-line only...no paper copy. Who carri... See more
Company replied
Purchasing through the website is easy and very effective. Simrad should get 5 stars for that. Unfortunately tech support is hard to reach, and although they are very kind and serious, don’t expect a... See more
Company details
Information provided by various external sources
Out on the water, the gear you run could make all the difference between uncertainty and confidence. With our strong commitments to quality and reliability, as evidenced by our broad portfolio of industry awards, Simrad will get you there like no one else. In addition to delivering equipment you can rely on, we’re also committed to delivering the most forward-thinking and practically-designed equipment on the market. Today we offer a range of sophisticated auto steering, navigation and safety products for vessels of all sizes, from small vessels on inland waterways to larger coastal commercial and passenger craft.
Contact info
United States
- simrad-yachting.com
2.0
Poor
348 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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A very mixed review
Very mixed review. Major frustration fighting with the automated system. Very hard to get to a live person. After great effort I finally got someone. One tech really seemed to know what he was talking about and was quite helpful. One tech gave me what turned out to be wrong information. An information specialist I talked to really didn't know much of anything. I ordered two parts and one was the wrong one. I have $8,000+ of new Simrad sonar and now I am worried about how hard it is going to be to get support.
October 14, 2022
Reply from Simrad Yachting
Hi, Randy. We're so sorry to hear that. We've forwarded your message to the call center manager to have them investigate to see what happened. If you need to return the part that was wrong, please write us at orders-b2c@navico.com and we'll get a return material authorization set up for a return. Again, our apologies.
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Shipping was fast
Shipping was fast and part was exactly what I needed.
A little pricey after already spending several thousand dolllars on the Simrad unit itself but the cables seemed of good quality.
October 3, 2022
Reply from Simrad Yachting
Hi, Ted! Thanks for the positive review. We're glad to hear you received your order quickly and the quality met expectations. Hopefully it will last many many years. Thanks for choosing Simrad, we appreciate you!
They have the absolute worse customer…
They have the absolute worse customer support of just about any company, and certainly any marine company I have ever come across. Their equipment is very ‘fussy’ and they offer no help - even to equipment that is under warranty, I would avoid them at all costs
October 7, 2022
Unprompted review
Reply from Simrad Yachting
Hi, Robert. We're so sorry to hear you had a negative experience. We did search your name and see that the case was escalated on October 10th and one of our leads is assisting with the issues. We have faith she will get the issues resolved. We're truly sorry you had a negative experience.
Reply from Simrad Yachting
That's fantastic!! Thanks for the positive review, Amy! We appreciate you.
Easy to work with
Simrad was great to work with in an effort to repair/replace my halo20+ radar that went out just outside of the warranty period.
September 27, 2022
Reply from Simrad Yachting
Thanks for the compliment, Richard! We're so happy to hear that our team did a great job thinking outside the box and helping out. We appreciate you!!
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Weak MFD, multi function display buy different.
Thousands of dollars down in the drink, for the lack of replacement tri-cable for their weather radar interface. Spent hours on the phone, gave serial numbers, I now think they were just full of sh*# and my nss evo2 is garbage. All because current cable has damage. Hours with tech support, escalated and told I need to buy new system for wm-4 equipment according to Supervisor! Nope, I will choose another brand as this not supporting replacement parts is a terrible excuse for customer service, sharing with marina accounts.
One generation later product and no support? WEAK
September 21, 2022
Unprompted review
Reply from Simrad Yachting
Hi, Leon. We're so sorry to hear that we weren't able to help and don't carry the parts you need. We will forward your comment on to management. We do appreciate it when customers let us know what we can do better. While I'm truly sorry your situation wasn't able to be resolved, we'll be looking to see if this is something we can do better in the future. Again, our apologies that this didn't have a positive outcome.
Spent $3,000+
Spent $3,000+ , now wm3 obsolete for lack of replacement cable on the nss9 evo2 and wm3 Sirius weather equipment and it is now no longer usable for the lack of their trip splitter cable, as current cable damaged. Spent hours on the phone with tech support, Jay tried to help, case escalated only to be told I need to replace my whole system for wm4 equipment according to Supervisor! This is a life safety issue as I deliver products to marinas throughout the Bahamas. Supervisor Response, buy new package to get wm4 weather radar. As a former Product Manager how do you not support replacement parts? Poor excuse for support of your products, will broadcast across social media and my marina accounts.
Very sad, no reason for no replacement parts for immediate prior gen product.
September 12, 2022
Unprompted review
Reply from Simrad Yachting
We're so sorry to hear that, Captain Sanibel. We checked every place possible for a replacement but we don't have any in stock and no more are being built since it's obsolete. We do apologize. We would suggest calling local dealers to see if any may have parts still available. We are unable to see dealer stock. Here's our dealer locator: https://www.simrad-yachting.com/dealer-locator/
Wrong item sent
After a short delay, I was contacted by customer support and they helped with my return
September 8, 2022
Reply from Simrad Yachting
Hi, Marc. We're sorry for the delay. We see that one of reps did recently send an RMA to return the item and you had asked for a label. We will ask the rep to respond to your label request.
Service was very helpful and provided…
Service was very helpful and provided several options to choose from.
September 7, 2022
Reply from Simrad Yachting
That's great to hear, Garry! Thank you so much for sharing your experience.
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Reply from Simrad Yachting
Perfect! Thanks for the positive review, Gerald! We appreciate you!
The worst now I’m stuck with $5000 worth of equipment that doesn’t work correctly
The worst in customer service I’ve spent over $5000 over the last 2 years on Simrad equipment and the units never worked right you can’t speak to tech support after 4:00 pm well I work till 4:30 so that makes it difficult and when you do talk to them the do not know their own equipment and put you on hold several times after 3 1/2 hrs on the phone and then they transfer you to level 2 support they can only tell you that the Ethernet port is bad REALLY?!?!? The units are only 2 years old and oh by the way the warranty is only 2 years!!’ that’s your answer after almost 5 hrs on the phone what a waste of money and time then they tell me well you have 2 units that should be ok WHAT?!?!?
September 2, 2022
Reply from Simrad Yachting
Hi, Robert. Sorry to hear you had a negative experience. I just pulled up your case. You are covered under warranty (if the correct serial number is listed on the case, ending in 7591) . It shows that the warranty start date was 9/10/20. I see that the agent advised to try a soft reset and then try the update. If that doesn't work, please email me directly at service.marketing@navico.com. I will be happy to help.
I sent email to confirm availability…
I sent email to confirm availability and got a quick response. Ordered the part and it came vary fast. Thanks!
August 30, 2022
Reply from Simrad Yachting
Perfect! We're so glad to hear it, Hubert! Thanks for doing business with us.
What a great and easy transaction
What a great and easy transaction. Everything arrived when stated and was easy to install and configure. One of the many reasons I left another brand completely
August 28, 2022
Reply from Simrad Yachting
Thanks for the compliment, Timothy! We're so happy to hear you had a pleasant experience. We appreciate your business!
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Great tech support on GO9XSE
Great tech support on GO9XSE. They will take there time to fix the issue or send back in under warranty. If you have the unit Registered. It’s easy
August 26, 2022
Reply from Simrad Yachting
Thanks for the huge compliment, Christian! It means a lot to us. We appreciate you being a customer and for sharing your experience.
Great experience
August 24, 2022
Reply from Simrad Yachting
Thank you so much, Neal! The pleasure is ours.
Reply from Simrad Yachting
Thanks for the compliment, Steven! We truly appreciate you!
I needed an RF 25 N
I needed an RF 25 N, rudder reference. I ordered it from a local source, but they couldn't, didn't provide the part or any information. I got tired of waiting and went on line. Simrad said it was in stock. I was skeptical, but ordered anyway. Then I sent an email saying that It is supposed to be in stock. If not cancel. They responded immediatly it shipped. I received it the next day. I couldn't be happier.
August 19, 2022
Reply from Simrad Yachting
Thanks for the positive review, Michael! We're so glad to hear you had a positive experience. Thank you so much for doing business with us.
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I’m very satisfied with the Simrad GO9
I’m very satisfied with the Simrad GO9, useful, practical and accurate
August 15, 2022
Reply from Simrad Yachting
Thanks for the compliment, Jose! We're very pleased to hear that you are satisfied with your purchase. Thanks for choosing Simrad, we appreciate you!
No GO XSE....
Got a replacement cover for a GO XSE. It was the most confusing and confounded experience you will ever endure. Nothing is straight forward. They don't explain you have to know screen size and mounting before selecting the cover. Much like other reviews it was not a good experience. The cover I got is a sloppy fit but most lively because it is not exactly correct. Seems to me when you sell a product the SPECIFIC manual should come with it not some catch all booklet. For a name like Simrad I think they can do better....
August 13, 2022
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