It's been a really unexpected, good experience. We had a plastic cover of a rear wheel of our Seat Ibiza lost/stolen, and the renting company charged us 100€ for such piece (it maybe could cost 30 the... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are committed to protecting your financial and emotional well-being by ensuring that you have a hassle-free car rental experience and feel safe with our Full Coverage insurance product. We are a licensed insurance company and operate in the countries of the European Union and European Economic Area. We cooperate with car rental platforms in offering our Full Coverage insurance product together with car rental reservations.
Contact info
www.sincerainsurance.com, Latvia
- support@sincerainsurance.com
- sincerainsurance.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All Great and Quick!!
Easy choice
We had Sincera insurance for our rental car. We got a small scratch to the tire. The claim was easy to do and the processing time was very fast.
Alexander and Sergey were so helpful to…
Alexander and Sergey were so helpful to me, I would not have been able to navigate the insurance claim situation without them, their explanations, their patience or their kindness. So greatly appreciated and so I will always recommend Sincera!
Had my money back in a few days
Had a crash with a car I had rented in Italy with expenses up to 2k. Very easy process to claim and to contact them. I had my money back in my account in a few days. Amazing service.
Fast proof of the case
Very fast reply and very fast help to receive refund for full coverage
Very good insurance
Very good insurance, handled my claim from dodgy car rental company very well and very fast
Quick service and very fast claim…
Quick service and very fast claim processing
Perfect experience
Didn't expected such a good service really! Everything went throught so fast and without problems:)
Excellent customer service
Super happy with the service: really easy to file a claim, great feedback on the process and then approved within 24 hours and payout within a few days! Excellent customer service!
Oh my God, finally fast and professional service!
Oh my God, I just came back from vacation in Crete, Greece. I had to submit a claim, for scratches on the rare bumper. I proceeded as suggested from their platform, which apropos is rather transparent, clear and easy to navigate, and clicked sent. I was emotionally ready to wait for days and yet, here they are, within an hour with clear status update, approval and payment timeline. It restores trust to service providers, and I find it rather refreshing, not to have to fight over what has been agreed upon. Thank you, thank you for adding on the overall great experience!
Simple and efficient
The process was really simple and guided. The answer to my claim was also within 2-3 open days. I would recommend.
I made a refund request
I made a refund request, they were quick and clear. The refund request procedure is quick and clear
GREAT TEAM EXCELLENT SERVICES
I would like to thank your great team for your support, your professionalism, your immediate responses to my claims.
Although I had a bad experience with the local car rental agent your team immediately reassured me with its support and advices. I really appreciated the less than 8 hours responses and the immediate and full refund of the damage.
I will certainly search to cooperate with your company again and spread my good experience with my relatives and friends.
Thank you once more,
Keep the great job
Best regards
Katherine Gyftopoulou
Very satisfied
Very satisfied, the claim was super easy to make online and we got the refund in just a couple of days.
Very easy to file a claim
Very easy to file a claim. Extremely fast approval process - my claim has been approved in a few hours!
Fast and Simple
It was my first time ever needed an insurance..it was really fast, automated and simple procedure and within a week a had the deposit in my bank without any questions.
Experience beyond Expectations
The experience with this claim was beyond my expectations.
The process was very straightforward (and my claim has been met in full).
Alexander, the personally assigned Customer Services guy who dealt with me was, quick, focussed and accurate.
I am very impressed.
Hugh Reader
Smooth and quick
Had damage on my rental car and Sincera was the insurer. They were the third party so I had to pay first, then claim. But that process was surprisingly smooth and the whole thing was finalised within two days.
Exceptional Service and Fast Claim Processing
Exceptional service and very fast claim processing.
I had an excellent experience with Sincera. The claim process was simple, clear and easy to complete online. The support team was professional and responsive.
My claim was reviewed in just one day. I was genuinely impressed by how quickly and professionally everything was handled.
Thank you for the excellent customer service and efficient support. I highly recommend Sincera.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








