Would have given 5 stars but long dispatch nearly two weeks to receive order. Item arrived broken, contacted customer service by chat and email and received quick assistance. Sent item back and receiv... See more
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I was advised that my 1st choice purchase had a manufacturer delay. Modern kitchens offered a number of alternatives, one of which I chose. My second choice was deliverd within 24hrs.
Very straightforward and efficient ordering service. Kept me updated re the order and delivery dates. Parcel was extremely well packaged, and the delivery was super fast too. The carrier APC also kep... See more
Ordered early on recommendation from reviews. Order delivered on specified date. Blanco sink and tap fitted today and look lovely. Great value. Only gripe is the 2 year warranty which I queried as bla... See more
Company details
Contact info
40 Easter Inch Court, EH48 2FJ, Bathgate, United Kingdom
- contact@sink-tap.co.uk
- sink-tap.co.uk
4.6
Excellent
836 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Fast and clear communication
Good website. Easy to find what I wanted. Fast and clear communication after order.
April 1, 2025
Fantastic item, great customer service
I ordered the Franke Atlas soap dispenser for our new kitchen and unfortunately we didn’t have enough space on our new sink to fit this. The dispenser itself is perfect and we really wanted to make it work. I emailed as I was way out of the returns period, but I was offered a full refund by this company.
March 17, 2025
Unprompted review
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Great company, not so great courrier company.
I ordered a gas hob from Modern Kitchen Appliances, after speaking with one of their agents who was very helpful and reassured me that the item was in stock and that I should receive this within a week. Unfortunately this took an additional week due to the courrier company APC, who in my opinion do not provide a good service at all. I finally have the goods but it did require chasing up on my behalf.
March 10, 2025
Great price and delivery comms...all…
Great price and delivery comms...all arrived on time and well packed!
February 27, 2025
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First class service
Very efficient service, with next day delivery when they received the product. Packed well. About to have it installed so hopefully all works perfectly.
February 26, 2025
Blanco silgranit sink
Ordered a Blanco silgranit sink, looks great and all of the parts seem to be there. Haven't fitted it yet. Communication was good via their webchat. Delivery didn't happen on the day we were given (not Modern Kitchen's fault) but it was delivered the next day.
February 25, 2025
Very pleased have orderd from Modern…
Very pleased have orderd from Modern Kitchen appliances,
The delivery is super fast
Product is well packed
and costumer services are very responsive and nice
February 10, 2025
Unprompted review
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Good Find
Delivery took longer than expected but I think I didnt check original leadtime properly. When I chased I got quick reply same day and order came the next day. Will use again
February 15, 2025
Unprompted review
VERY GOOD SERVICE FROM THE CUSTOMER…
VERY GOOD SERVICE FROM THE CUSTOMER SERVICE TEAM ONLINE
February 12, 2025
Unprompted review
Ordered gas hob that had to come from…
Ordered gas hob that had to come from Bosch.
Was pre warned of delivery timeframe that was fine
Excellent communication when posing the questions before ordering and when the hob was dispatched tracking information was provided
The cost of item was £70 cheaper that the normal big supplies
February 6, 2025
Was a 5 day delivery
Was a 5 day delivery. Took almost 3 weeks. I pay delivery costs for a reason
February 3, 2025
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Good service
January 30, 2025
Very Poor customer service
Very Poor customer service! I ordered a sink on 4th January and it was not delivered until 30th January. I had no warning of any delay for delivery. And no email communication from them explaining there was a delay until 29/01 when i had chased my order several times. You can’t phone them as they don’t publish their phone numbers on the website. You are expected to follow the link on their order to see what they have posted. It was not kept up to date and not always accurate, so not helpful.
I shall not buy from them again!
January 30, 2025
Unprompted review
Reply from Modern Kitchen Appliances
Dear Customer,
We sincerely regret that your experience did not meet your expectations, and we truly appreciate your feedback. Customer satisfaction is extremely important to us, and we are sorry for any frustration caused.
We would like to clarify that the estimated lead time at the time of your order was approximately three weeks due to a slower time in manufactures as per New Year holidays. We delivered your goods on January 30th as expected and as informed prior delivery . We also exchanged emails with you to ensure clear communication throughout the process. From what I have also checked we did reply to your communication via our chat and email as soon as you contacted us.
Best regards,
Modern Kitchen Appliances Team
New Siemens Hob.
New Siemens Hob.
Delivered the day after ordering despite some appalling weather.
Installed the same day and worked well.
Delivery driver was very polite.
Modern Kitchen staff very helpful with pre-order queries.
January 23, 2025
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