SIRRI Reviews 

195
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including suits and other items, often noting they are better than expected. People frequently highlight the outstanding customer service, describing it as helpful, responsive, and amazing, making interactions pleasant. Reviewers also appreciate the quick and prompt delivery service, often receiving their orders swiftly, and the ease of ordering and smooth return processes further contribute to a positive experience for many. However, some customers also noted occasional issues with their orders, such as items being lost or receiving incorrect products. A few other people also felt that product quality could be inconsistent, citing concerns like seams coming apart or missing features. Additionally, some reviewers mentioned sizing discrepancies, leading to the need for alterations or exchanges.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the excellent quality of... See more

Quality

Consumers find quality to be positive, with many reviewers describing items as excellent, amazing, and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent,... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences, such as... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and grea... See more

Rated 5 out of 5 stars

Sirri is a company that takes their customer service very seriously. They went above and beyond for me when I faced a refund issue(which was a fault of my own but they put me at ease and solved the... See more

Rated 5 out of 5 stars

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too... See more

Rated 5 out of 5 stars

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... See more


Company details

  1. Wedding Store
  2. Children's Clothing Store

Written by the company

UK's No.1 for Childrens' Formal & Casual Wear Online


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(195)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb quality and service

Bought a suit well over a year ago for a wedding. The quality is excellent. 3 Covid posponements and a bigger waistline later and trousers no longer fit. Contacted Sirri and asked if they would send me larger trousers at my cost. They asked for the full suit back and replaced the trousers free of charge. Superb service.
Has been a total pleasure dealing with this company and cannot praise enough

May 19, 2021
Unprompted review
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Rated 5 out of 5 stars

Amazing

Amazing service and the quality of the suit is unbelievable. Highly recommended purchasing from SIRRI. Will be buying from them again. Thank you for all your help with the suits I purchased.

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

What can I say....

What can I say....

Absolutely exquisite suits for my partner (husband to be) and our son for our wedding day.

The service has been excellent and I will be using them again for the rest of the wedding party.

Thank you and a big thumbs up from me

Hayley

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered a suit for my boys communion, and with all the lockdown circumstances the date was pushed back leaving the suit to be to small when I came to retry it on. I contacted the customer service team explaining my issue and they have been more than helpful in every way by excepting the return on the suit & without deducting a 20%. They sent me out a suit in the next size up which I absolutely love! I honestly cannot recommend this company more than enough. Brilliant service, understanding and super fast!

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered a suit for my sons 1st holy…

Ordered a suit for my sons 1st holy communion and i must say im delighted it is absolutely gorgeous perfect fit i normally dont order online but im so glad i did i cant thank them enough the quality is amazing and it was delivered so quick, thankyou so so much ❤️

March 5, 2021
Unprompted review
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Rated 5 out of 5 stars

Very pleasantly surprised!

Very pleasantly surprised! I ordered wedding suits for my boys and couldn’t be happier. After searching all over for suits in the style and sizes we needed, I was very skeptical when they appeared to have multiple styles we liked, all with the sizes we needed. I fully expected my order to get cancelled after I submitted it.

Quite to the contrary, the suits arrived 2 days later (from the UK to Kentucky!) with free shipping. The suits themselves were just as described, and of very high quality. Really, couldn’t be happier.

One glitch to note for my fellow Americans: all of the pricing was listed in USD $, including the final order confirmation and the invoice I received with the suits. But when I checked my credit card, the amount as charged not in dollars $, but in £, nearly a 50% price increase. I brought this to the attention of customer service and they refunded the difference within hours.

Overall, a great experience. Would definitely use again!

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

World's Best Online Shop for Childrens Clothing

I just received my order of 4 suits for my grandson's winter wardrobe. Delivery was within a couple of days as promised.

These suits, as always, are of such high quality and so well lined and designed. I just can't get enough of them.

I've been a customer for 4 years now, purchasing 2 times per year. I can't wait to purchase my grandson's Spring wardrobe. Thanks Sirri!

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Outstanding quality and excellent service. It has always been a pleasure interacting with this company, always willing to go that extra mile for customer satisfaction.

November 3, 2020
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Rated 5 out of 5 stars

Thumbs up!

Lovely experience with Sirri...tracking on parcel disnt work, but customer service was very good, lovely outfit and very happy 9 year old....thanks

October 8, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a mans suit and kids shoes…

I ordered a mans suit and kids shoes didn't fit sent bk as i needed them v quickly for wedding. I was speaking with a lovely lady from sirri and every thing was sorted out and received bk in perfect time and perfect fit. Thanks v much, great quality

September 12, 2020
Unprompted review
Rated 5 out of 5 stars

Review Update Great service

Further to my last review which I can't remove.
Customer services came through and immediately dispatched a replacement shirt which arrived in 2 days. Thank you!
Quality is fantastic, beautiful fabric and comes with cuffs links.
Thank you Sirri

August 28, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, quick response, lightning fast delivery, excellent Quality. The Suit fits perfectly and is a real eye catcher. From now on my favourite Suit. Thanks so much!

August 26, 2020
Unprompted review
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Rated 4 out of 5 stars

Beautifully crafted suit

Beautifully crafted suit, my son is so delighted with it. He will look do slick on the communion day. The customer service team were also great as there was a small administrative issue that was rectified immediately.

July 13, 2020
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. I actually live very close to their unit. They let me pick up the item 3 hours after placing the order. They even allowed my three young children to try on suits at the unit. Superb service and very polite. Will use again. 5 🌟

June 25, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service & products!

I have bough a number of items from this shop & they are all beautiful & the quality is second to none!
The customer service is faultless & I haven’t had the pleasure of dealing with a company so helpful ever before!
Thank you, from the bottom of my heart, for everything you have helped me with, even though I’m on the other side of the world!

March 26, 2020
Unprompted review
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Rated 5 out of 5 stars

Great quality clothes

Great quality clothes, purchased a velvet burgundy blazer for my little boy and he looks so dapper! Delivery was very quick too and customer service was fantastic. All round 5* service. Will definitely order from here again! Thank you Sirri!

February 27, 2020
Unprompted review

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