Would give it no stars if I could. They have a 30 day return policy but refused to return my product because I bought it while on sale. Reason for attempted return is that it is completely not as... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As I saw with numerous Unhappy customers, I would have given the Ottawa sisters no stars . Not answering back for a return or refund. Quality is not as shown , strange warm polyester and fits p... See more
This should be ZERO stars don’t buy from this name, it’s a scam! Quality is terrible and they won’t give you your money back. They tell you the return is overseas but the return address on package is... See more
The shoes I ordered were two sizes too small and did not match the description. There is a return policy online that states they will accept returns though the customer will pay the shipping fee. This... See more
Company details
Contact info
1.4
Bad
48 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
** WARNING ⚠️ **
** WARNING ⚠️ **
If there was an option for no stars, this i would choose.
Hoodie ordered 23 Nov 2020 and to date - 2 Jan 21 - still not received and no response.
** WARNING ⚠️ **
Do not order from here
January 2, 2021
Unprompted review
Advertisement
DO NOT BUY FROM THIS "BUSINESS"
DO NOT BUY FROM THIS "BUSINESS". My experience, similar to everyone else's, has been horrible. No response from their "customer service". No merchandise. Ended up claiming fraud with my bank because I never received my orders and never received a response from anyone. Just don't order from here.
December 29, 2020
Unprompted review
Terrible
Terrible. Terrible. Terrible. We received our package today for our daughter after ordering set before thanksgiving and what we thought would be cotton since it’s a sweat set came in poly. It has a weird sheen to it. Also drawcord isn’t even matching (sweatshirt in black and bottom in white). Never again. Hoping to hear back from customer service.
December 29, 2020
Unprompted review
Charge but no item!
The company charged my card, but never responded to emails about where my items were. Now I am still waiting but will dispute the charge with my CC company.
December 29, 2020
Unprompted review
worst quality ever
The quality of the sweatshirt is awful most of all the shape of it, its a bubble. This sweatshirt is something you could buy at Walmart for $10 and iron on the logo. Cotton quality is horrible.
December 25, 2020
Unprompted review
Advertisement
I ordered a hoodie
I ordered a hoodie, but i could not track it,on the website it said I never ordered anything. My bank statement said otherwise.
I received my hoodie in the mail, right after I sent an email to customer service. They in return sent me an email stating that my order number isn't real. And it is a false company I ordered from.
Sisters Apparel Is Fake?
December 1, 2020
Unprompted review
Just don't bother or you'll regret it!!!!
Ordered and paid but goods never received. UPS online tracker stopped at import point to UK and they couldn't find it so told me it was lost. Tried and tried to log claim but tracking number supplied not being recognised by anyone not even UPS!!! Eventually, after many, many emails and phone calls it was confirmed by Royal Mail that the goods were located eventually, but returned to sender. The TERRIBLE customer service at Sisters Apparel KEEP insisting they are not responsible for lost or stolen packages, when I KEEP telling them it's being returned to them and I'd just like a refund of my 13 year old daughter's hard earned pocket-money as it was her order and she paid for it!
I've pretty much given up now and marked it as a learning experience, but I really wish I'd read the reviews on their website before ordering, as it seems 99.9% of all customers have had similar, or worse, experiences with no resolution from Sisters Apparel. My rookie mistake, but in my defense I'm far to trusting!!!
Go to the website and read the reviews for yourself..... Please!!!
November 23, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.