Beautiful products and fabulous service.
December 11, 2023
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Company details
Written by the company
SISU & FINN is an expertly curated online plus size clothing retailer dedicated to help support the SISU & FINN woman be your best, most authentic self. We want to help you realise, and unleash, your passion for life. Our collection of clothes let you shine with confidence, so that you can do what’s most important. When you look great, you can push past fears to create genuine happiness. Based in Sydney, Australia, SISU & FINN offers a collection of hand-picked and personally tested brands by founder Philippa Giles, a plus size warrior, with a passion for great quality, classic style with a sexy twist. Our brands have been chosen because they understand stylish women who have curves and want quality. By curating a comprehensive range of stylish and on-trend plus size brands, we're here to help you look and feel your best for every occasion.
Contact info
PO BOX 426, 2062, SYDNEY, Australia
- 0402828434
- philippa@sisuandfinn.com.au
- sisuandfinn.com.au
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Couldn’t be happier with my purchase
Couldn’t be happier with my purchase, my first purchase from Sisu & Finn and l will be back. Easy check-out experience and fast delivery. The slip is made of high-quality fabric and feels amazing to lounge and sleep in. Love love love!
October 2, 2023
Unprompted review
Absolutely recommend!
I purchased the Hank & Hera 'Lauren' nightdress and am super happy with it. The material is so soft and light yet feels luxurious. I can't wait for the weather to warm up so I can wear it (or I'll just crank the heater!). Sizing was pretty spot on. Delivery was really quick, I think it arrived two days after I ordered it. Very happy and highly recommend.
October 12, 2023
Reply from SISU & FINN
Hi Julie, thank you for your lovely review and for supporting small business. So pleased you love your Lauren nightie!
Amazing quality products
Amazing quality products, backed up by incredible service. I have a few Hank and Hera garments now and they’re all so well made, comfortable and look fantastic.
October 12, 2023
Reply from SISU & FINN
Thank you for your lovely review. So pleased you are enjoying our HANK & HERA classics range. Loungewear and sleepwear never looked so good! Appreciate your loyalty and support for small business.
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White Cotton Delight
A wonderful seller to deal with. Great communication and nothing was too much trouble. I love white cotton nighties and the one I purchased is very special. Great extra details. It will be happy sleeping.
September 29, 2023
Reply from SISU & FINN
Thank you for your kind review, Deborah! The Lauren nightie is a very special one to me, so pleased you love it too. If you are a fan of cotton nighties, wait till you see what we have planned for next year :)
Stop sending me emails.
It wasn't the accidental dispatch emails which caused inconvenience. It was my initial order, which arrived late, my emails which were ignored then your follow-up emails which were rude and unprofessional. Because of this, I will never use your online shop again and have spoken to many, many people about my bad experience. Please remove my contact details from your database. Thank you.
September 9, 2023
Reply from SISU & FINN
Hi Melanie,
We apologise for any inconvenience you experienced due to the inadvertent dispatch email you received on September 9th. We understand your frustration, and we take this matter seriously.
The email dispatch was indeed the result of human error during our backend upgrade, and we regret any inconvenience this may have caused you. We have taken immediate steps to prevent such incidents from occurring in the future by implementing additional safeguards in our system.
If you have received any further emails after the incident, please contact our team at info@sisuandfinn.com.au. We will promptly investigate the issue and ensure that you no longer receive any unwanted emails from us.
Once again, we apologise for any inconvenience this may have caused. We value your feedback, as it helps us improve our services.
Thank you for bringing this matter to our attention.
Sincerely,
Philippa
EDIT following your revised review: After revisiting our email exchange, we did communicate with you about the delay with your package. We apologised numerous times, as we aim to have our parcels dispatched within a 24 hour period. As discussed, there was a severe shortage of courier drivers that affected many businesses, including SISU & FINN. We apologised for the inconvenience as we want our customers to have a seamless experience; in this instance our hands were tied. At your request, we promptly processed a refund for your order. However, due to the constraints of being a small business, your request for a refund and sending you the garment was not feasible.
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