SixityAuto.com Reviews 3,669

Parts are exactly as ordered, slow on shipping

Sent parts advertised to fit and weren’t even for that vehicle, not even close! Sending them back, if they charge their advertised 15% restocking fee I will be filling a complaint through the better business bureau!

Order went well

I never received my order even though they show it was delivered and they would not do anything to help me resolve it. I will never buy from them again, their customer service is horrible.

Easy to select the proper set of struts from the website. Arrived on time. Fit properly.

Great service

These adapters are exactly what I needed. Even though the are not hubcentric, the quality is excellent and seem to be holding tight thus far.

Items srrived safe and as advertised.. thanks.

I ordered parts for my car and what I received are parts that do not go with my car. Now, sixty wants me to return at my expense. Well, I didn't make the mistake. I did make the mistake of not waiting for Rock Auto to get them in stock. I've never received something I didn't order from Rock Auto.

On a Sunday May 5 morning I ordered a rear set of Monroe air shocks absorbers from Sixity Auto Parts but soon thereafter, 2 hours later, I realized that air shocks weren't the best thing for my '02 Z28. I received a confirmation email from Sixity Auto Parts. I did reply to that email, which was a 2 hours and 19 minutes from the time that I had place the order, asking Sixity Auto Parts to cancel my order. About one hour later I even sent a second email asking Sixity Auto Parts to PLEASE cancel my order before it was too late. Furthermore, I went to Sixity Auto Parts customer service page and filled up a request to cancel my order before it was too late, of that I don't have a copy but they should have it.
Hours later, at 7:05 PM of the same day, Sunday May 5, they sent me another email telling me that the order had been shipped. It was clear that they wanted to force me, in a dishonest and malicious way to accept the order. Nobody ever mentioned anything about the cancellation until next day, Monday May 6 at 5:30 AM. They replied that they couldn't had cancel my order due to their high volume of orders being processed on a Sunday and that I should just wait for the product to arrive so I could fill a return form and they could charge me for a restocking % and return shipping fee.
Their handling of the whole thing has been unethical and malicious from the very beginning. It did look like they didn't accept my request to cancel so I ended up buying a set of Gabriel shock absorber from Amazon. I never received the product from Sixity Auto Parts, of which I through it was because, with some luck they were cancelling my order. They didn't refunded my $132.66 to my card. In the meantime Sixity Auto Parts has been asking me for a review but I do want to show everybody the dishonorable way Sixity Auto Parts took me, and most likely they could do the same thing to some unsuspecting customers.

Update.
I was contacted by Mr. Richard Saldana on June 5. He explained to me that the reason for Sixity Auto Parts no honoring the refund was that the order was made on a Sunday when the company was closed so nobody was able to take my cancellation. As soon as he new what had happened he straitened the situation right away and two days later the refund was conducted at my bank. I'm changing my review to a four stars one.

Customer service spoke English, sounded very American, answered on the first phone call an was humourous an helpful, an order arrived on the second business day. Haven't installed yet, will install in about a week. Thx

The cabin air filter is high quality and working great.

Ordered a belt and it’s been over 2 weeks and it hasn’t arrived and been sitting somewhere not moving