Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
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Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Love my new sixpad cordless. Great suction and decent battery life, so pleased I made the purchase. I couldn’t be happier. I would only suggest that a removable bag would be easier and nicer for empt... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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SixPad Vacuum Cleaner
I have had the unit for several months and have not been able to use it for more that 5 minutes. The suction is also very poor.
The battery does not charge despite the light going out.
I don't seem to be able to contact them for help with the issues I am having.
I would not recommend this unit.
June 7, 2025
Unprompted review
Reply from SIXPAD
Dear Da,
We’re truly sorry to hear about your experience. If your unit isn’t working properly, please do get in touch with us — we absolutely want to help.
Our after-sales team has looked into our records but could not find any previous messages from you. As your name “Da” is a bit too short for us to locate your order details, we kindly ask you to contact us directly at 24h@sixpads.uk.
We take customer satisfaction very seriously and will make sure your issue is fully resolved. Your trust means a lot to us, and we promise to take full responsibility and support you through the process.
Warm regards,
David
Customer Service Manager
SIXPAD UK
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Re-born Housekeeper
I'm not a vacum mad person, just clean when it needs it.
Now, when it arrived and the size was mmm not going to be impressive, but how wrong I was! My old hoover (Vacum) was never able to pick the fluff off my bedroom carpet. The Staubsauger S80, on the low setting...no problem at all. The light at the front is great, the lack of a cord is great, the attachments also.
I am VERY impressed.
June 4, 2025
Unprompted review
Reply from SIXPAD
Dear Niall,
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly delighted to hear that the S80 has exceeded your expectations — especially on low setting! It means a lot to us that our product could replace your old hoover and make everyday cleaning easier and more effective. We’re also glad you’re enjoying the cordless design and helpful attachments.
Your satisfaction is our greatest motivation, and we’re honoured to be your new “housekeeper”!
Warm regards,
David
Customer Service Manager
SIXPAD UK
I emailed them number of times to…
I emailed them number of times to request the invoice. They haven't emailed me anything. Also hoover broken down in few months.
Edit.
They managed to reply my email but haven't sent any invoice. If your email are getting delivered than you should able send invoice aswell.
June 5, 2025
Unprompted review
Reply from SIXPAD
Dear Parmvir Singh,
Thank you for your feedback.
We’re very sorry to hear about your experience. Regarding the invoice, we have attempted to send it to your address several times, but unfortunately, it appears the delivery has not been successful. Our after-sales team is currently working with our finance department to resolve this and ensure you receive your invoice properly. Please rest assured—we will take full responsibility until this is resolved.
Additionally, we would like to clarify that we have not received any previous reports from you regarding a faulty hoover. If your unit is experiencing any issues, we are more than happy to help. Please contact us directly at our official support email (available on our website), and our team will do everything we can to assist you.
Thank you again for your patience and understanding.
Best regards,
David
Customer Support Manager
SIXPAD UK
Excellent communication
I placed my order in good faith but became suspicious when I didn't receive any communication regarding my order and decided to cancel. After a discussion with the company my payment was promptly refunded in full.
I think this has been a learning curve for the company and they will hopefully improve their communications.
Thank you Sixpad for resolving my issue so promptly
June 3, 2025
Unprompted review
Reply from SIXPAD
Dear Pam,
Thank you so much for taking the time to share your experience and for your kind words.
We’re truly sorry to hear that you didn’t receive our initial emails — this may have been caused by a technical issue with our business email system. Occasionally, depending on individual email settings or internet-related bugs, some messages may get mistakenly sorted into spam or junk folders. We completely understand how this could cause concern.
We sincerely appreciate your understanding and patience throughout this process. Your feedback is extremely valuable to us. As a growing business, we are constantly learning and striving to improve our communication and service.
Thank you again for giving us a chance to make things right — we truly hope to serve you even better in the future.
Warm regards,
David
Customer Relations Manager
SIXPAD UK
Customer service is excellent
When our sixpad vacuum arrived which was a fast delivery! At first we were unsure but contact with customer care was easy and swift with all our doubts being laid to rest,the use of this lightweight vacuum is a pleasure so powerful and efficient really glad we decided to keep this vacuum
June 2, 2025
Unprompted review
Reply from SIXPAD
Dear Jane,
Thank you so much for your kind words and, most importantly, for placing your trust in us. We’re truly glad to hear that your experience with our customer care and the vacuum itself has been a positive one.
Your satisfaction means a lot to us, and we’re always here if you need anything in the future.
Warm regards,
David
Product Manager
SIXPAD UK
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Reply from SIXPAD
Dear Diego,
Thank you for your kind review! We're glad to hear you're enjoying the fan and its quiet performance.
All the best,
David
SIXPAD UK
A very good product, worth buying.
I was dubious when I received this product that it would be up to the job. However, I was pleasantly surprised.
It is lightweight, very flexible, and really quiet.
Suction is good, with 3 settings, the battery is long lasting as they state. Obviously if you use the highest suction setting it will need charging sooner. I have been able to hoover a three bed home without the battery running out. Before submitting this review I have taken time to try it out. No issues.
This beats a Dyson any day.
May 30, 2025
Unprompted review
Reply from SIXPAD
Dear DB,
Thank you so much for taking the time to share your thoughtful review.
We’re absolutely delighted to hear that our vacuum cleaner has exceeded your expectations — especially considering your initial doubts. It’s wonderful to know that you’ve found it lightweight, quiet, and powerful enough to clean a three-bedroom home on a single charge. Your experience truly reflects the quality and performance we strive to deliver.
We’re especially honoured by your comment that it “beats a Dyson any day” — what an incredible compliment!
Thanks again for placing your trust in SIXPAD. If you ever need assistance in the future, we’re just an email away.
Warm regards,
David
Product Manager – SIXPAD UK
Great website
Great website. New part for my Sixpad vacuum delivered next day.
March 31, 2025
Unprompted review
Reply from SIXPAD
Dear Christy,
Thank you very much for your positive feedback about our website! We’re delighted to hear that the replacement part for your Sixpad vacuum was delivered the next day and that you’re satisfied with our service. We always strive to provide fast and reliable service to ensure a smooth shopping experience for every customer.
If you have any further needs or questions, please don’t hesitate to contact us. We truly appreciate your support for Sixpad!
Best regards,
David
Manager | SIXPAD UK
I bought the SIXPAD S80 as the reviews…
I bought the SIXPAD S80 as the reviews were very good. First time using it I thought the suction was not very strong. I emailed them and a very helpful person named Annie replied suggesting different things to check. I didn’t realise that you could increase suction. Now very very pleased. Would definitely recommend if you have long hair cats!!
May 26, 2025
Unprompted review
Reply from SIXPAD
Dear Elaine,
Thank you very much for taking the time to share your honest feedback about the SIXPAD S80. We truly appreciate your patience as you explored the various suction settings, and we’re delighted that Annie was able to provide helpful guidance. Understanding all the features can sometimes take a little while, and it’s fantastic to hear that the adjustable suction has made such a positive difference for you—especially with long-haired cats, which can be quite a challenge!
At SIXPAD, we are committed to providing not only high-quality products but also excellent customer support, so your kind words about our service mean a great deal to us. If you ever have any more questions or need further assistance, please don’t hesitate to reach out.
Thank you again for your recommendation and for choosing SIXPAD. We hope your vacuum continues to exceed your expectations for a long time to come.
Warm regards,
David
Manager | SIXPAD UK
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Received my vac today very pleased with…
Received my vac today very pleased with it .
May 29, 2025
Unprompted review
Reply from SIXPAD
Dear Valerie,
Thank you for your kind words! We’re delighted to hear that you received your vacuum and are very pleased with it. If you have any questions or need assistance, please don’t hesitate to reach out.
Warm regards,
David
Manager | SIXPAD UK
Excellent service
Sixpad are easy to order from and very quick delivery with good updates on journey with Yodel. Product is brilliant too.
March 15, 2025
Unprompted review
Reply from SIXPAD
Dear Karen,
Thank you very much for your wonderful feedback! We’re thrilled to hear that you found the ordering process easy and the delivery quick and well-tracked with Yodel. It’s also great to know you’re enjoying the product.
Your support means a lot to us, and we’re here whenever you need assistance. Thanks again for choosing Sixpad!
Warm regards,
David
Manager | SIXPAD UK
Awesome hoover
This is the best cordless Hoover's I've used great power and it as 3 settings. Had a little problem with it and lady called Annie Tus sorted it in not time at all. Thank you for your quick response and help. Kind regards Garry
May 27, 2025
Unprompted review
Reply from SIXPAD
Dear Garry,
Thank you so much for your kind and detailed feedback! I’m delighted to hear that you find the Sixpad vacuum powerful and versatile with its multiple settings, making it one of the best cordless vacuums you’ve ever used.
We’re also grateful that Annie was able to resolve your issue quickly — our team always strives to provide prompt and caring support, and your satisfaction truly means a lot to us.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you again for your support and trust in Sixpad!
Warm regards,
David
Manager | SIXPAD UK
Very quick delivery and the Sixpad is…
Very quick delivery and the Sixpad is doing a very good job, especially with dog hairs. Wish I had purchased one sooner
February 25, 2025
Unprompted review
Reply from SIXPAD
Dear Jo,
Thank you for your kind feedback! I'm delighted to hear that the Sixpad vacuum is working well for you, especially with pet hair. We always aim to provide products that make life easier, and it’s great to know we hit the mark.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
David
Manager | SIXPAD UK
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When I bought the six pad vacuum…
When I bought the six pad vacuum ,looked a review done by an independent reviewer of different types of cordless vacuums who rated the six pad at 9.5 on the star rating. I purchased the vacuum on his recommendation. I arrived well packaged and in an acceptable time .I am extremely pleased with the quality of the vac.However it had a faulty battery, I contacted Annie Tsu a representative the company, who was exceptionally helpful and incredibly courteous, and indeed very prompt in her reply. She sent me a replacement battery, free of charge, which also came with in a few days,extremely well packaged.I highly recommend company.
May 23, 2025
Unprompted review
Reply from SIXPAD
Dear Mr. David Hudson,
Thank you very much for sharing your valuable feedback. We’re delighted to hear that you are satisfied with the overall quality of the Sixpad vacuum cleaner, and we appreciate your kind words about our customer service, especially Annie Tsu.
Regarding the battery issue, such faults are often caused by rough handling during shipping, and we sincerely apologize for the inconvenience. We’re glad we could quickly resolve the problem by providing a free replacement battery, delivered promptly and securely.
Your support and recommendation motivate us to continually improve our products and services. Please don’t hesitate to contact us if you need any assistance in the future.
Warm regards,
David
Manager | SIXPAD UK
It was very quick and easy to place the…
It was very quick and easy to place the order for my new Vac, the delivery only took a couple of days and it works perfect.
March 27, 2025
Unprompted review
Reply from SIXPAD
Dear Louise,
Thank you for sharing your shopping experience. I’m glad to hear that placing your order was quick and easy, the delivery took only a couple of days, and that your vacuum is working perfectly.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
David
Manager | SIXPAD UK
No confirmation.
Ordered s80 today. Paid via pay pal and have not received confirmation email.
Edited this as email was in junk, they contacted me. I will come back on and adjust this
Review later.
May 22, 2025
Unprompted review
Reply from SIXPAD
Dear Sandi,
Thank you for your update and for letting us know about the email situation. We’re glad you found the confirmation in your junk folder. If you have any further questions or need assistance, please don’t hesitate to reach out.
We look forward to your review and hope you enjoy your new S80!
Warm regards,
David
Manager | SIXPAD UK
Simple and quick ordering and delivery
It was simplicity itself to order the vacuum. Delivery was very quick and I'm more than happy with the vacuum cleaner.
Would highly recommend Sixpad both for their product and delivery.
April 5, 2025
Unprompted review
Reply from SIXPAD
Hi Louise,
Thank you so much for your kind words! I’m David, the product manager at SIXPAD. We’re thrilled to hear that you found the ordering process simple and the delivery quick. It’s great to know you’re happy with your vacuum cleaner.
We truly appreciate your recommendation and look forward to serving you again in the future!
Warm regards,
David
Manager | SIXPAD UK
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S80 vacuum and customer service great
I looked at reviews and chose the S80. I found it easy to assemble and use. I like the 3 different power outputs. During a move, I mislaid the power adapter and got in touch. The customer service (Annie) was excellent and I received a replacement adapter within a few days. I can now charge and hoover again. Well done Sixpad!
May 17, 2025
Unprompted review
Reply from SIXPAD
Dear LindyLou,
Thank you so much for taking the time to share such a detailed and kind review!
We're thrilled to hear that you're enjoying your S80 vacuum and that it was easy to set up and use. It's great to know the different power modes are working well for you—and we’re especially pleased that Annie was able to assist you promptly with the replacement adapter.
We understand how frustrating it can be to misplace a part, especially during a move, so we’re really glad we could help you get back to hoovering quickly!
Thank you again for your support and trust in SIXPAD. If you ever need anything in the future, we’ll be right here.
Warm regards,
David
Manager | SIXPAD UK
Not entirely happy
The cleaner is light and has a powerful suction and it’s quiet to use. Unfortunately the long pipe only fits back to front and the battery only fits upside down.
May 6, 2025
Unprompted review
Reply from SIXPAD
Dear Margaret,
Thank you for your feedback. We're glad to hear that you're happy with the vacuum's lightweight design, strong suction, and quiet operation.
Regarding the issue with the long pipe and battery placement, this is actually part of the design, aimed at ensuring stability and safety during use. We understand that it may be different from what you're used to, but we believe this design is a more practical and effective solution.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're always here to help and ensure your experience is as smooth as possible.
Thank you for your understanding and support!
Best regards,
David
SIXPAD Manager
Decent cordless vaccum but suspicious marketing
I ordered this vaccum after reading a positive review by an alleged independent vaccum cleaner reviewer. I also checked trust pilot and saw mostly positive reviews.
The vaccum arrived quickly following order and I am pretty impressed by it's lightweight design and ease of manoeuvrability. The machine is very quiet and the suction power is great. Overall I am happy with my purchase.
However I have noticed the plastics and other materials used don't seem to be of the quality of other leading brands so I am uncertain if the vaccum will last as long. Still it is a reasonable price and time will tell.
One more point to note is the original independent review that duped me in seemed suspicious which I only realised after purchase. It suggests the vaccum is far superior to other lesding brands and looks fake. The website was 'Trustbuyerguide.org' There is another similar suspicious looking website 'topguidance.org' of another product that looks exactly the same giving positive reviews for a vaccum cleaner made by Sovora. This product looks identical but a different colour. Selling fur the same price and exact same spec. I would very surprised if both vaccums were actually made by different companies.
Both these websites seem suspicious which begs the question how good the vaccum really if the seller/manufacturer is resorting to such tactics.
As i said the vaccum seems good so far so hope it lasts in which case I will be happy
May 5, 2025
Unprompted review
Reply from SIXPAD
Dear Paul,
Thank you for sharing your experience and feedback with us! We're delighted to hear that you're happy with the vacuum, especially its lightweight design, quiet operation, and strong suction power. Your support truly means a lot to us.
Regarding the websites you mentioned, we're not familiar with them, and unfortunately, we can’t comment on their authenticity. We completely understand your concerns and want to assure you that we are dedicated to providing top-quality products and excellent customer service. We take all feedback seriously and will continue to work hard to improve both our products and the customer experience.
Your input is extremely valuable to us, and we will continue striving to ensure that we provide the best possible service. Should you have any further questions or need assistance, please don’t hesitate to get in touch. We're always here to help.
Thanks again for your trust and support, and we look forward to continuing to meet your expectations.
Best regards,
David
SIXPAD Manager
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