Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
Company replied
Love my new sixpad cordless. Great suction and decent battery life, so pleased I made the purchase. I couldn’t be happier. I would only suggest that a removable bag would be easier and nicer for empt... See more
Company replied
Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.2
Great
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
We had a few issues with the first hoover sent by six pad but they turned this around really quickly for us. They sent us new battery packs in case the others fail plus a £40 refund. They communicated to us with respect and the hoover itself is powerful and running smoothly. I would recommend.
June 23, 2025
Unprompted review
Reply from SIXPAD
Dear Caroline,
Thank you so much for your kind words and understanding!
We truly appreciate your patience and support throughout the process. While occasional issues can arise—sometimes even during transit—we’re constantly working to improve, both in product quality and delivery reliability. We’re actively reviewing and upgrading our logistics partnerships to ensure a more seamless experience, and we continue refining our products to meet the highest standards.
It means a lot to us that you're happy with the vacuum now, and we're so grateful for your recommendation.
Warm regards,
David
Customer Care Manager
SIXPAD UK
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The hand held bit stopped working after…
The hand held bit stopped working after a few weeks. I made sure new filter no blockage and everything was clear. Doesn't pick up anything. When I emailed told I couldn't have a refund as it was last the 28day refund period. They would send me a new battery but that is out of stock so another wait. I just jyst wanted a refund as the product is faulty and a total waste of money . Do not buy.
July 11, 2025
Unprompted review
Reply from SIXPAD
Dear Fiona,
Thanks so much for taking the time to share your experience — I’m really sorry to hear about the issues you’ve had.
We’ve checked your order and it’s been nearly three months since your purchase. I completely understand how frustrating it must be to have the handheld part stop working after just a few weeks.
Although the refund period has passed, we’ve already arranged to send you a replacement battery to try and fix the suction problem. Unfortunately, the delivery has been delayed due to the courier, which is very disappointing for both you and us. Please accept our sincere apologies for the wait.
Rest assured, we’re keeping a close eye on this and will do everything we can to get the battery to you as soon as possible. And if the battery doesn’t solve the problem, you’re more than welcome to request a replacement vacuum.
Your satisfaction really matters to us, and we’re committed to supporting you until this is fully sorted.
Thanks again for your patience and understanding — we truly appreciate the chance to make this right.
Best regards,
David
Customer Care Manager
SIXPAD UK
Could be the Holy Grail of vacuum cleaners?
I have bought quite a few vacuums over the years, mainly corded. The last two were cordless, heavy and not very easy to use from a wheelchair.
Oh yes, I'm disabled. I needed something light weight easy to move around to get the cobwebs and deal with the constant hair from our Golden Retriever,(Merlin). It also needed to be easy to take apart to change tools.
I searched the web and found SixPad. A game changer, does everything and does it well. It's also quiet enough Merlin does not mind vacuuming around him.
I have to say a big thank you to Annie on customer help line. Never had a help line so on the ball.
So happy.
July 24, 2025
Unprompted review
Reply from SIXPAD
Dear Trevor,
Thank you so much for your thoughtful and heartfelt feedback.
We’re truly delighted to hear that the SixPad vacuum has made such a difference for you — especially in terms of ease, accessibility, and how it helps with Merlin’s hair (we’re sure he’s a lovely companion!). It means a great deal to know that our product is supporting your day-to-day comfort and convenience.
I’ll be sure to pass your kind words along to Annie — she’ll be thrilled to hear she made a positive impact.
If you ever need anything, we’re always here for you.
Warmest regards,
David
Customer Care Manager
SIXPAD UK
AMAZINGr…
i have just bought this stick hoover and only word i can use is amazing !!! not only was it easy to order on their website delivery was very quick 5 days from ordering till at my front door .Susan Mackenzie
July 17, 2025
Unprompted review
Reply from SIXPAD
Dear Susan,
Thank you so much for your amazing feedback!
We're absolutely delighted to hear that the ordering process was smooth and that your new stick hoover arrived so quickly. It’s fantastic to know that you’re enjoying it already—“amazing” is exactly what we hope our customers feel!
If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
David
Customer Care Manager
SIXPAD UK
Loved it at first but after not very…
Loved it at first but after not very long things began to go wrong. Basically a couple of months in it sucks slightly then on movement empties dirt straight out onto carpet. Customer service just say oh dear send video of this then send a video of that repeatedly , with it being so new I asked for replacement or refund. Got neither more oh dears and requests for more videos. Really not happy with them at all meanwhile have no Hoover !!
July 16, 2025
Unprompted review
Reply from SIXPAD
Dear Jackie,
Thank you for your message.
We ask for a short video to help us check if there is any visible damage to the vacuum. This allows us to better understand the issue and arrange the appropriate repair.
Please be assured that we are committed to providing full after-sales support. Since some time has passed, our usual process is to offer repair services first rather than a direct replacement.
If you have any questions or need further assistance, please feel free to contact us anytime.
Best regards,
David
Customer Care Manager
SIXPAD UK
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absolutely useless continually blocks
not wanting to buy another dyson I read reviews of sixpad and now I'm sorry I purchased this cordless hoover
It's got to be the most frustrating hoover I've owned. Badly designed. every time use it lasts for about 5 minutes before the tube becomes blocked at the bend and I'm constantly having to poke the fluff debris out before starting again for another 5 mins before blocking again. Absolutely useless. I can't comment on anything else as am unable to use it for more that a few minutes. do not buy
July 15, 2025
Unprompted review
Reply from SIXPAD
Dear MARGARET,
Thank you very much for taking the time to share your feedback. We are truly sorry to hear about the difficulties you’ve been facing with your SIXPAD vacuum cleaner, and we completely understand how frustrating it must be to have the device block repeatedly during use.
The blockage you described is commonly caused by fluff and debris accumulating inside the tube, especially around bends. To help prevent this, we recommend regularly checking and cleaning the tube to keep it clear and maintain optimal suction performance. This simple maintenance often resolves such issues quickly.
Please be assured that we take any concerns about product design and quality very seriously. Our goal is to provide you with a reliable and effective cleaning solution, and your experience is extremely important to us. If the problem persists despite regular cleaning, or if you believe there is a fault, our dedicated customer service team is here to assist you. We can guide you through troubleshooting steps or arrange after-sales support as needed to ensure your vacuum is working as it should.
Your satisfaction is our highest priority, and we want to make sure you feel supported throughout your experience with our product. Please don’t hesitate to reach out to us at any time—we are committed to resolving this issue and improving your overall experience.
Thank you again for your valuable feedback and for choosing SIXPAD.
Kind regards,
David
Customer Care Manager
SIXPAD UK
Excellent customer service
Excellent customer service
Product is great light weight
Strongly would recommend
July 7, 2025
Unprompted review
Reply from SIXPAD
Dear Mrs Burrows,
Thank you very much for your kind words!
We're thrilled to hear you're happy with both the product and our customer service. It's great to know the lightweight design is working well for you.
Your recommendation means a lot to us.
Warm regards,
David
Customer Care Manager
SIXPAD UK
Sixpad Six Stars
I had seen that this new brand was given the top rating by Which (?) I think it was.. so hopped onto their website and saw the price and quickly bought one.
Delivery was about a week and well packed.
The customer service team are brilliant and so helpful and friendly.
July 5, 2025
Unprompted review
Reply from SIXPAD
Dear Andrea,
Thank you so much for your fantastic review – Six Stars for SIXPAD made our day!
We’re really pleased to hear that our team could offer you the friendly support and service you deserve, and that delivery met your expectations. Your trust in us, especially after seeing our recognition on platforms like Which?, means the world.
If you ever need anything at all, we’re just a message away.
Warm regards,
David
Customer Care Manager
SIXPAD UK
I have already put a review about sixpad
After having problems with the battery on my vacuum cleaner from sixpad
Annie a very nice lady as sorted things out and sent me a replacement new vacuum cleaner thank you Annie
July 3, 2025
Unprompted review
Reply from SIXPAD
Dear Mr. Reding,
Thank you so much for your update and kind words.
We're delighted to hear that Annie was able to assist you and that you're happy with the new replacement unit. Your satisfaction means a lot to us, and we truly appreciate your continued support.
If you need anything else, we’re just an email away.
Warm regards,
David
Customer Care Manager
SIXPAD UK
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Sixpad isa surprise gift
Sixpad is not well known but offers a fantastic
July 1, 2025
Unprompted review
Reply from SIXPAD
Dear Charles,
Thank you for your kind words!
We’re so pleased to hear that SIXPAD turned out to be a pleasant surprise. As a growing brand, your feedback and support truly motivate us to keep improving.
Warm regards,
David
Customer Care Manager
SIXPAD UK
This is an absolute scam
This is an absolute scam! Several links from YouTube, trusted buyers guide claiming this is a legit hoover. The website claims it is a Dutch tech company this is absolutely not true! Claims there is 24hour email support which is also untrue, we have emailed and used there message box twice requesting a refund on the product we have not had a reply. AVOID DO NOT BUY THROUGH THE FAKE LINKS. Does not exist anywhere else. SIXPAD is in fact a brand of muscle toners. I am reporting they're website. SIXPAD if you read this I suggest you refund our purchase immediately.
June 26, 2025
Unprompted review
Reply from SIXPAD
Dear Jamie,
I'm David, the product manager at SIXPAD UK.
We noticed your review on Trustpilot but couldn't locate any order under your name in our system, nor have we received any email from you.
Please note that recently, some third-party websites have been impersonating our brand to sell non-official products. If you didn’t place your order on our official site (sixpads.uk), we strongly recommend contacting your payment provider for a refund.
However, if your order was placed on our official website, kindly email us at 24h@sixpads.uk with your order details or a screenshot of your payment. We'll investigate and assist you promptly.
Thank you for your understanding and support.
Best regards,
David
Product Manager
SIXPAD UK
i got the sixpad S80 24 the 24th of…
i got the sixpad S80 24 the 24th of April 2025
today the 13th of June it wont charge i have emailed the company they did reply once to tell me things to do that i have already done i email them back but they have not replied back at the moment there customer service in my opinion at the moment is very low
June 13, 2025
Unprompted review
Reply from SIXPAD
Dear John,
Thank you for your message, and I’m truly sorry to hear about the trouble you’re having with your SIXPAD S80.
Please accept our sincere apologies for the delay in responding to your follow-up email. We understand how frustrating it must be when a product doesn’t meet expectations, and we deeply regret any inconvenience this has caused.
Your concerns are very important to us. I’ve now personally flagged your case to our support team, and we will make sure you receive the help you need. If the unit is confirmed to be faulty, we will take full responsibility and ensure a proper resolution is provided.
Thank you for your patience and for giving us the opportunity to put things right. We will be in touch with you shortly to follow up.
Warm regards,
David
Product Manager
SIXPAD UK
Inspirational Customer Service
The SIXPAD customer service team have been inspirational. Interacting with them has been an absolute pleasure, from the purchase, right through to after sales. Annie, in particular, made me feel valued and content. I highly recommend their products and after-sales service.
June 12, 2025
Unprompted review
Reply from SIXPAD
Dear KH,
Thank you so much for your kind and encouraging words. We are delighted to hear that our customer service team, especially Annie, made you feel valued and satisfied throughout your experience. Your recommendation means a lot to us.
We will continue striving to provide the best products and support to all our customers. Thanks again for your trust and support!
Best regards,
David
Product Manager
SIXPAD UK
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Don't believe the hype
Only used a few times and it stops working after a couple of seconds, it's difficult to empty, wish I bought another brand .
Don't believe the hype.
June 13, 2025
Unprompted review
Reply from SIXPAD
Dear Alan,
Thank you for taking the time to leave a review, and we're genuinely sorry to hear that you're disappointed with the product.
We want to assure you that if you're experiencing any issues, you're always welcome to contact our support team directly at 24h@sixpads.uk. We are here to help and committed to providing full after-sales support — your satisfaction matters deeply to us.
We understand how frustrating it can be when a product doesn’t meet expectations, and we want to do everything we can to assist you.
Please don’t hesitate to reach out. We're confident we can work together to find a solution.
Warm regards,
David
Product Manager
SIXPAD UK
I am delighted with the Sixpad cleaner
I am delighted with the Sixpad cleaner, it is quiet, easy to use and does a great job at picking up cat hairs. I am very impressed with this powerful cleaner, highly recommended.
June 11, 2025
Unprompted review
Reply from SIXPAD
Dear Beavis,
Thank you very much for your kind feedback. We're truly delighted to hear that you're happy with your SIXPAD cleaner and that it's performing well, especially with picking up cat hairs.
It means a lot to us to know that our product is making your cleaning experience easier and more enjoyable. Your satisfaction is our greatest motivation, and we’ll continue working hard to provide high-quality products and service.
Thanks again for your support!
Warm regards,
David
Product Manager
SIXPAD UK
Sixpad convert
Just bought the S80 and I'm really impressed by it. Hoovers up well and the design is great - everything fits together so much easier. Really light and a lot quieter than I expected. Has a pretty cool feature where you can hold the button down for a few seconds then it stays on. Loving the LED display. As with all cordless, you do get enough battery for a quick run around the house but would be nice if they could figure out how to get a bit more out the battery when you've had the power setting up high for a few minutes
June 10, 2025
Unprompted review
Reply from SIXPAD
Dear James,
Thank you so much for your wonderful feedback — we’re thrilled to welcome you as a new SIXPAD convert!
It’s great to hear that the S80 has made such a positive impression on you. We designed it with both performance and convenience in mind, so we’re really glad you’re enjoying the lightweight build, the smart design, and features like the LED display and continuous power mode.
You’ve made a great point about battery life — especially on higher power settings — and it’s something our product team continues to explore as we work on future upgrades. Your insights are very valuable and help us move in the right direction.
If you ever need any assistance, we’re always here to help. Thanks again for choosing SIXPAD — and for taking the time to share your experience!
Warm regards,
David
Customer Relationship Manager
SIXPAD UK
SixPad Vacuum Cleaner
I have had the unit for several months and have not been able to use it for more that 5 minutes. The suction is also very poor.
The battery does not charge despite the light going out.
I don't seem to be able to contact them for help with the issues I am having.
I would not recommend this unit.
June 7, 2025
Unprompted review
Reply from SIXPAD
Dear Da,
We’re truly sorry to hear about your experience. If your unit isn’t working properly, please do get in touch with us — we absolutely want to help.
Our after-sales team has looked into our records but could not find any previous messages from you. As your name “Da” is a bit too short for us to locate your order details, we kindly ask you to contact us directly at 24h@sixpads.uk.
We take customer satisfaction very seriously and will make sure your issue is fully resolved. Your trust means a lot to us, and we promise to take full responsibility and support you through the process.
Warm regards,
David
Customer Service Manager
SIXPAD UK
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Re-born Housekeeper
I'm not a vacum mad person, just clean when it needs it.
Now, when it arrived and the size was mmm not going to be impressive, but how wrong I was! My old hoover (Vacum) was never able to pick the fluff off my bedroom carpet. The Staubsauger S80, on the low setting...no problem at all. The light at the front is great, the lack of a cord is great, the attachments also.
I am VERY impressed.
June 4, 2025
Unprompted review
Reply from SIXPAD
Dear Niall,
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly delighted to hear that the S80 has exceeded your expectations — especially on low setting! It means a lot to us that our product could replace your old hoover and make everyday cleaning easier and more effective. We’re also glad you’re enjoying the cordless design and helpful attachments.
Your satisfaction is our greatest motivation, and we’re honoured to be your new “housekeeper”!
Warm regards,
David
Customer Service Manager
SIXPAD UK
I emailed them number of times to…
I emailed them number of times to request the invoice. They haven't emailed me anything. Also hoover broken down in few months.
Edit.
They managed to reply my email but haven't sent any invoice. If your email are getting delivered than you should able send invoice aswell.
June 5, 2025
Unprompted review
Reply from SIXPAD
Dear Parmvir Singh,
Thank you for your feedback.
We’re very sorry to hear about your experience. Regarding the invoice, we have attempted to send it to your address several times, but unfortunately, it appears the delivery has not been successful. Our after-sales team is currently working with our finance department to resolve this and ensure you receive your invoice properly. Please rest assured—we will take full responsibility until this is resolved.
Additionally, we would like to clarify that we have not received any previous reports from you regarding a faulty hoover. If your unit is experiencing any issues, we are more than happy to help. Please contact us directly at our official support email (available on our website), and our team will do everything we can to assist you.
Thank you again for your patience and understanding.
Best regards,
David
Customer Support Manager
SIXPAD UK
Excellent communication
I placed my order in good faith but became suspicious when I didn't receive any communication regarding my order and decided to cancel. After a discussion with the company my payment was promptly refunded in full.
I think this has been a learning curve for the company and they will hopefully improve their communications.
Thank you Sixpad for resolving my issue so promptly
June 3, 2025
Unprompted review
Reply from SIXPAD
Dear Pam,
Thank you so much for taking the time to share your experience and for your kind words.
We’re truly sorry to hear that you didn’t receive our initial emails — this may have been caused by a technical issue with our business email system. Occasionally, depending on individual email settings or internet-related bugs, some messages may get mistakenly sorted into spam or junk folders. We completely understand how this could cause concern.
We sincerely appreciate your understanding and patience throughout this process. Your feedback is extremely valuable to us. As a growing business, we are constantly learning and striving to improve our communication and service.
Thank you again for giving us a chance to make things right — we truly hope to serve you even better in the future.
Warm regards,
David
Customer Relations Manager
SIXPAD UK
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