Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
Bought hoover last year - recently hose split contacted them by email - immediate response to explain they would replace with new one but they were awaiting new stock Received exceptional communic... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.2
Great
244 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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a very efficient Cleaner which serves…
a very efficient Cleaner which serves me well on both carpets and hard floors. I had a small problem with the cleaning head which the excellent Customer Service Team dealt with swiftly with a replacement, which was free of charge,
May 15, 2026
Unprompted review
Reply from SIXPAD
Dear Stephen,
Thanks so much for your feedback — we really appreciate it.
We’re really pleased to hear the vacuum has been working well for both carpets and hard floors, and that our customer service team were able to quickly resolve the issue with the cleaning head for you.
Thanks again for your support — it means a lot to us.
Warm regards,
David
Product Manager
SIXPAD UK
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Great Handheld stick vacuum cleaner
Great Handheld stick vacuum cleaner! Had never heard of sixpad, but read the reviews and recommendations and decided as I'd tried vax, Dyson,shark etc in the past to give this a go. Glad I did! Ordering and delivery great, price great, putting the vacuum cleaner together easy, very light, so easy to use attachments, straight forward emptying, easy to operate and great cleaning. All in all i'm very pleasantly surprised and very happy with my purchase. Would recommend.
May 15, 2026
Unprompted review
Reply from SIXPAD
Dear Karen,
Thanks so much for your lovely review — we really appreciate you taking the time to share your experience.
We’re really pleased to hear you’ve been pleasantly surprised and that the vacuum has been easy to use, lightweight, and effective for you. It’s great to know everything from ordering to setup and daily use has gone smoothly.
Thanks again for your support and recommendation — it means a lot to us.
Warm regards,
David
Product Manager
SIXPAD UK
Genuinely happy with Sixpad experience.
I have had my Sixpad for around 6 months and am really happy with it. It is lightweight, easy to use and works in my house just brilliantly. I recently contacted Customer care and had excellent email responses from the company who helped and replaced a part with delivery within a couple of days. I am so impressed. Although I don't consider it a heavy duty machine that is not what you are paying for and it does a very good job on keeping the house dust free and the dog hairs away. It gets under chairs and cabinets and beds with the bendy arm. Yes you have to spend time emptying the chamber, but thats the same with any cylinder cleaner - honest it does my 4 bed house in the countryside just fine. I would purchase again and have recommended to my family who live in London, in flats in which the criteria of a lightweight and efficient machine with easy to store features is optimum.
I know this may all sound a bit too glowing but I am very happy with my Sixpad experience.
May 11, 2026
Unprompted review
Reply from SIXPAD
Dear Pepita,
Thanks so much for your lovely review — we really appreciate you taking the time to share your experience.
Great to hear your SIXPAD has been working so well for you and that the lightweight design and bendy arm have made cleaning easier around your home.
We’re also glad our customer care team were able to help quickly and get the replacement part sorted for you within a couple of days.
Thanks again for your support and recommendation — it really means a lot.
Warm regards,
Customer Service
I love this Vaccum
I love this Vaccum. I bought it last year and its been brilliant, I had an issue with a clip so I emailed Customer service and they got back to me within the hour and a week later all is solved, they sent me a new one. I'm telling you, their customer service is second to none and they csnt help you enough. Its a brilliant vaccum and makes hoovering so much more pleasant 😃. Its easy to clean, love the bendy bit so you can get under things, not loud, nice colour, lightweight. Buy it if youre in the market for one and support a small company too
May 4, 2026
Unprompted review
Reply from SIXPAD
Dear Nicola,
Thank you so much for your lovely feedback — it truly means a lot to us.
We’re delighted to hear how much you’re enjoying your SIXPAD vacuum and that features like the lightweight design and bend function have been making cleaning easier for you.
We’re also pleased our customer service team was able to quickly help resolve the issue with the clip for you.
Your support and recommendation genuinely mean so much to our team, so thank you again for choosing SIXPAD.
Warm regards,
Customer Service
Excellent Customer Service
We purchased the SIXPAD S80 a year ago and it has been a faultless vacuum cleaner, just as good as many of the expensive better known brands. We recently had a fault with the brush head adaptor. SIXPAD immediately replied to my email and provided a replacement part free of charge.
Excellent customer service throughout, provided shipping progress updates and thanking me for my patience and understanding.
May 4, 2026
Unprompted review
Reply from SIXPAD
Dear Richard,
Thank you so much for your kind review — we really appreciate you taking the time to share your experience with us.
We’re delighted to hear your SIXPAD S80 has been working well for you over the past year and that you’ve been happy with both the vacuum and the support from our team.
We’re sorry again about the issue with the brush head adaptor, but glad we were able to get everything sorted quickly for you.
Thanks again for your patience and support — it really does mean a lot to us.
Warm regards,
Customer Service
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Pipe splitting impacts cleaning
Like other cleaners I have used the flexi pipe in the motorised head has split almost in half and will only now vacuum in the upright position. Didn’t last long at all. Cannot find replacement parts so will end up in the bin..
May 11, 2026
Unprompted review
Reply from SIXPAD
Dear Hot Tub,
Thank you for taking the time to share your feedback with us.
We’re very sorry to hear about the issue with the flexible hose area on the motorised floor head, and we completely understand how frustrating this must be.
As this part moves frequently during normal use, wear can occasionally develop over time. However, we’d really like the opportunity to look into this properly for you and see how we can help.
Please feel free to contact our customer support team with your order details along with a few photos of the affected area. Once received, we’ll review everything and do our best to assist as quickly as possible.
Please also rest assured that during your warranty period, you are always welcome to contact us for repair or replacement support should any issue arise.
We really appreciate you bringing this to our attention, and we’ll be more than happy to help further.
Warm regards,
Customer Support Team
Wonderful vacuum cleaner
Wonderful vacuum cleaner. Works fantastically.
And great quick support from back office.
Highly recommend this company !
May 7, 2026
Unprompted review
Reply from SIXPAD
Dear Anne,
Thanks so much for your wonderful feedback — we really appreciate it.
We’re delighted to hear that you’re enjoying your vacuum cleaner and that our support team was able to assist you quickly and efficiently. It’s especially lovely to hear your comments about the service, as providing a positive customer experience is always very important to us.
We truly appreciate your recommendation and support.
Warm regards,
David
Product Manager
SIXPAD UK
Wow!
Wow, i was undecided about ordering this vacuum cleaner but I am so pleased I did. Delivery was within 5 days of my order being placed. Very simple to put together and a charged battery so I could crack on straight away. I have 14 cats, and this cleaner has certainly lived up to my hopes, my rugs are looking great! Best spend I've done in a long while. Thank you
May 7, 2026
Unprompted review
Reply from SIXPAD
Dear Sue ,
Thanks so much for your wonderful feedback — we really appreciate you taking the time to share your experience.
We’re absolutely delighted to hear that the vacuum cleaner has lived up to your expectations, especially with 14 cats in the house! It’s lovely to know the delivery was smooth, the setup was straightforward, and that you were able to get started straight away.
Hearing that your rugs are looking great and that the S-80 has been such a worthwhile purchase truly means a lot to us.
Thank you once again for your support.
Warm regards,
David
Product Manager
SIXPAD UK
I love my vacuum
I love my vacuum it's light easy to use as I have arthritis and OAP. The customer service is brilliant, very friendly, polite, I ordered new parts came very quickly no fuss.
Impressed
Sue Allen
May 6, 2026
Unprompted review
Reply from SIXPAD
Dear Sue Allen,
Thank you so much for your lovely feedback — we truly appreciate it.
We’re delighted to hear that you’re finding the vacuum lightweight and easy to use, especially as comfort and ease of handling are so important. It’s also wonderful to know that our customer service team was able to assist you promptly and make the process of ordering replacement parts simple and hassle-free.
Your kind comments really mean a great deal to us, and we’re so pleased to hear you’ve been impressed with both the product and the service.
Warm regards,
David
Product Manager
SIXPAD UK
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Buy DYSON!
Item NOT AS DESCRIBED! Cheap attachments, sporadic suction (regardless of suction setting) requiring repetitive action over areas, floor attachment that lifts requiring constant repositioning in order to be flat with surface, rear wheel guide that makes manoeuvring difficult and dirt chamber that requires double action for detachment and emptying equating to breakable attachment components overvtime.
SIXPAD openly offer a 14 day trial period, however company will delay and obstruct refund and return process by sending numerous emails to delay time over 14 day period in order to not honour returns.
Australian Company?
Device made and shipped from China! Just another online shopping wrought where an Australian distributor knows little of the cheap product they flog.
May 1, 2026
Unprompted review
Reply from SIXPAD
Dear Customer,
Thank you for your feedback, and we are sorry to hear that you were not satisfied with your experience.
We would like to clarify that our products are not shipped from China, and orders placed in Australia are fulfilled through our local Australian distribution partner, so delivery is handled domestically within Australia.
As this order is processed via our authorised distributor, we would kindly recommend continuing to liaise directly with the Australian distribution support team, as they are best placed to assist you with order-specific matters such as returns and refunds.
We have also formally raised and addressed your concerns with the distribution partner involved, as we expect a high standard of service across all customer interactions.
While we are sorry that your experience did not meet your expectations, our understanding is that the distributor has already provided you with the return and refund process in a timely manner.
If there is anything further unresolved, we encourage you to continue working with the local team so they can ensure a proper resolution for you.
Warm regards,
David
Product Manager
SIXPAD
My vacuum brush head was broken and…
My vacuum brush head was broken and when I contacted the company they immediately replaced it at no cost to me. I was very grateful and exceptionally impressed. Thank you.
April 27, 2026
Unprompted review
Reply from SIXPAD
Dear Anne,
Thank you so much for your kind feedback — we really appreciate it.
We’re very pleased to hear that the replacement brush head was arranged quickly and without any hassle. It’s great to know you were happy with the support you received.
If you ever need anything in the future, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Customer Experiance
Melvyn 28/04/2026
Having Just Received Our Replacement Part For Our S-80 Cordless SIXPAD Hoover I Cannot Praise this Company enough For Their Very Efficient , Reliable Friendly Service Given To Me , Plus They Replaced Our Part That Had Failed FOC , Their Process Of Identifying , Ordering The Replacement Part was Seemless From Start To Finish And The Whole Process Was Very Positive And Very Efficient , It Is Great To Know That There’s A Company Out There Who Cares For Its Customers ,Very Pleased With Our Product Too ,
April 28, 2026
Unprompted review
Reply from SIXPAD
Dear Melvyn,
Thanks so much for your kind feedback — we really appreciate it.
We’re really pleased to hear the replacement process was smooth from start to finish and that our team was able to help quickly and efficiently. It’s especially lovely to hear your comments about the service, as looking after our customers is always very important to us.
We’re also delighted to know you’re pleased with your S-80 vacuum.
If you ever need anything in the future, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
not strong enough to empty
When the product arrived I was very happy with how easy it was to assemble. It collects dirt/dust brilliantly and i was very happy . Unfortunately I find it very difficult to empty in fact I cannot do this at all. I find the button so close to the "bin" that I physically do not have the strength to press the button and pull the tube away in order to empty. My daughter visits me once a week and we have to both do this together which is unfortunate as I need to empty the bin twice or three times a week which means I cannot use the the product in the meantime. I am quite a strong person but obviously not strong enough to do this on my own. I dont know if this is happening to anyone else or if someone could advise me of an easier way to do but I would be grateful if someone knows an easier way. Apart from this I do love how light this is and it picks up well.
April 7, 2026
Unprompted review
Reply from SIXPAD
Dear Joan,
Thank you so much for taking the time to share your feedback with us.
We’re really pleased to hear that you’re happy with the cleaning performance and lightweight design of the vacuum. However, we’re very sorry to hear that emptying the dust cup has been difficult for you.
To remove the dust container, please try pressing and holding the button at the bottom of the dust cup whilst gently pulling the dust cup downward at the same time. It should come away smoothly without needing excessive force.
If you would find it helpful, please feel free to contact our support team and we’d be more than happy to provide a short video demonstration to guide you through the process.
Thank you again for your honest feedback — it’s genuinely appreciated.
Warm regards,
David
Product Manager
SIXPAD UK
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Renewing the extended warranty on my…
Renewing the extended warranty on my vacuum was a breeze. Customer service was super professional when my original plan was running out. I just sorted it immediately for the peace of mind. Really solid team over there.
April 26, 2026
Unprompted review
Reply from SIXPAD
Dear Daniel,
Thanks so much for your feedback — we really appreciate it.
We’re glad to hear renewing your extended warranty was quick and easy, and that our team was able to help you get everything sorted smoothly.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Dont trust the fake reviews
Poor suction, cheap manufacturing, customer service who won't accept the item back.. had to get PayPal involved. Fake reviews etc etc.. avoid at all costs.
I would also add that 6Pad asked me to consider re-writing my review prior to them refunding my purchase amount.
April 17, 2026
Unprompted review
Reply from SIXPAD
Dear Stuart,
We’re sorry to hear that you feel this way, and we sincerely apologise for any frustration caused.
From our side, we did provide the full returns process and guidance, and the case was handled in line with our standard procedure. We also did not receive any further follow-up after this point.
That said, if there is still anything unresolved, we would genuinely be happy to look into this again for you and make sure everything has been fully addressed.
Please feel free to contact us directly at 24h@sixpads.uk — our customer service team will review and respond during business hours, and we will always do our best to help and reach a fair resolution.
Warm regards,
David
Product Manager
SIXPAD UK
Just picked up my second SIXPAD vacuum
Just picked up my second SIXPAD vacuum. Still extremely happy with the brand. It glides right over my short-pile rugs and gets all the dirt out without any fuss. Very powerful for a cordless model.
April 25, 2026
Unprompted review
Reply from SIXPAD
Dear Andrew,
Thanks so much for your feedback — we really appreciate it.
Great to hear you’ve come back for a second SIXPAD and that it’s working so well for you. Really glad it’s handling your rugs easily and delivering strong performance.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
I've a couple of things go wrong witth…
I've a couple of things go wrong witth my vacuum cleaner. However I contacted customer services and I had new parts promptly delivered. No messing. Other companies ought to take note, as Sixpad customer services are brilliant.
April 20, 2026
Unprompted review
Reply from SIXPAD
Dear Guy,
Thanks so much for your feedback — we really appreciate it.
We’re glad to hear our customer service team was able to get the replacement parts out to you quickly and without any hassle. It’s great to know everything was sorted smoothly.
If you ever need anything else, just let us know — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
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The cordless setup on this vacuum just…
The cordless setup on this vacuum just makes life easier. Battery easily lasts for my whole house. Folds away nicely into the closet too. Good purchase.
April 18, 2026
Unprompted review
Reply from SIXPAD
Dear Michael,
Thanks so much for your feedback — we really appreciate it.
We’re glad to hear the cordless design is making things easier for you and that the battery life is getting you through the whole house. Great to know it also stores away neatly.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Sixpad customer services
The Sixpad vacuum is clearly an excellent product. However a family member bought one in error, as it was not suitable for her particular disabilities.
We had to seek customer services help in returning the vacuum and I must say how very helpful, understanding and supportive Sixpad’s customer services were. I was worried there was no phone supported, but all sorted amicably via email.
Excellent customer services.
April 16, 2026
Unprompted review
Reply from SIXPAD
Dear Mike,
Thank you so much for your kind feedback — we really appreciate it.
We’re glad to hear our team was able to support you through the return process and that everything was resolved smoothly via email. It’s also good to know the experience felt clear and straightforward for you.
If you ever need anything in the future, please don’t hesitate to get in touch — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Moves from my hardwood to the living…
Moves from my hardwood to the living room rug with zero issues. Suction on this vacuum holds up nicely on both. I can get the entire flat done on a single charge which is exactly what I needed.
April 11, 2026
Unprompted review
Reply from SIXPAD
Dear Deanna,
Thanks so much for your feedback — we really appreciate it.
We’re really pleased to hear your SIXPAD moves smoothly from hard floors to rugs and that the suction is performing well across both. It’s great to know the battery life is meeting your needs too.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
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