Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
Bought hoover last year - recently hose split contacted them by email - immediate response to explain they would replace with new one but they were awaiting new stock Received exceptional communic... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.2
Great
244 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Had an issue where one of the vacuum…
Had an issue where one of the vacuum attachments split. Luckily it was under warranty, I called them up, they confirmed my datils and shipped a free replacement part fast. Genuinely impressed by how painless the process was!
April 8, 2026
Unprompted review
Reply from SIXPAD
Dear Hope,
Thanks so much for your kind words — we really appreciate it.
Glad to hear everything got sorted quickly and that the replacement reached you without any hassle. That’s exactly what we aim for.
If you ever need anything else, just drop us a message anytime.
Warm regards,
David
Product Manager
SIXPAD UK
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The swivel head on this vacuum makes it…
The swivel head on this vacuum makes it so easy to get under the sofa. Suction is solid and I'm really happy with it after a week of use.
April 8, 2026
Unprompted review
Reply from SIXPAD
Dear Evelyn,
Thanks so much for your feedback — we really appreciate it.
We’re really pleased to hear the swivel head is making it easier to clean under the sofa, and that you’re happy with the suction after your first week of use. Great to know it’s off to a good start.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
(Australia)
(Australia)
Just purchased a sixpad s80 cordless vacuum cleaner
It is the best one I have used and replaced my Dyson V7 and love it!
- Lighter
- Washable filter & sponge
- Includes a roller cutter for easy hair etc removal (same type of roller as the Dyson)
- Batter is separate so you can purchase a separate battery as back up if you desire to
- Stands upright which is handy so no need to attach to a wall however does come with a wall stand you can put all the attachments on as well which Dyson don't do
April 1, 2026
Unprompted review
Reply from SIXPAD
Dear Sharon,
Thanks so much for your detailed feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear you’re enjoying your SIXPAD S80 and that it’s been a great replacement for your previous vacuum. It’s great to know the lighter design, washable filter, and practical features like the removable battery and upright standing have made a difference for you.
We’ve also noted your comments on the accessories and roller design — it’s always helpful to hear what customers find most useful in day-to-day use.
Thanks again for your support, and if you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Extremely good customer service
We have only had the vacuum for about six months but so far it has been easy to use and efficient, so we are pleased. But what struck us most was the incredibly helpful customer service - when my husband broke two of the parts, using it in the wrong way, customer service replaced them without a quibble and without charge. In fact they replaced the whole vacuum cleaner. I don't suppose they want to do this very often, so the build of the cleaner must be good!
April 3, 2026
Unprompted review
Reply from SIXPAD
Dear Mrs Hinton,
Thank you so much for your kind feedback — it really means a lot to us.
We’re very pleased to hear you’re happy with the vacuum so far and that you’ve found it easy to use and efficient. It’s especially lovely to hear your comments about our customer service — we’re always keen to make sure our customers feel properly supported.
We’re glad we were able to help get everything sorted for you, and we truly appreciate your understanding throughout.
If you ever need anything in the future, please don’t hesitate to get in touch — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Very hood customer servise
⁸The product is good apart from the hose splitting we had however a replacement was supplied without any fuss and much apreciated... your team kept us well informed and the replacement part quicklysupplied overall a good experience thankyou
April 11, 2026
Unprompted review
Reply from SIXPAD
Dear Rod,
Thanks so much for your feedback — we really appreciate it.
We’re sorry to hear about the issue with the hose, but we’re pleased the replacement was sorted quickly and without any hassle. It’s great to know the team kept you well informed throughout.
Thanks again for your kind words, and we’re glad overall you had a positive experience.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
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Excellent service
Excellent service, above and beyond.
Helpful staff, quick delivery.
Will definitely recommend to family and friends.
April 5, 2026
Unprompted review
Reply from SIXPAD
Dear Mary,
Thanks so much for your kind words — we really appreciate it.
We’re delighted to hear you were happy with both the service and delivery, and it’s lovely to know our team made a positive impression.
Your recommendation means a lot to us, so thank you again for your support.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Great customer service
Had an issue charging the vacuum but the team were quick to respond, sending both a new charger and then a new battery pack. Good communication throughout.
March 31, 2026
Unprompted review
Reply from SIXPAD
Dear Paul,
Thanks so much for your feedback — we really appreciate it.
We’re really pleased to hear your SIXPAD moves smoothly from hard flooring to rugs and that the suction is working well across both. It’s great to know the battery life is also doing exactly what you need for your flat.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Do Not Buy - Great Product - Battery's are a massive let down & FAIL !!!
Great Vacuum Cleaner for 9 months - But do not mention the battery's - 9 months in & 2 x Vacuum's (Ground Floor & 1st Floor) purchased with an extra battery purchased - So in total we have 3 x Battery's for 2 x Vacuum's - 2 x Battery's with a full charge last 1 min on max power or 5 mins on eco - Such a shame that a great product is let down by poor quality battery's - False economy !!! For this reason I have to say - Do Not Buy !!!
March 26, 2026
Unprompted review
Reply from SIXPAD
Dear Russell,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry to hear this has been your experience.
I can completely understand how disappointing this must feel, especially when you were otherwise happy with the vacuum itself. Based on what you’ve described, the battery performance you’re seeing does not sound right, and it may suggest that one or more of the batteries has developed a fault.
While battery performance can naturally reduce over time depending on use and charging habits, the level of drop you’ve mentioned sounds beyond what we would normally expect. In some cases, this can also happen if a battery has been affected during transit or has developed an internal issue.
If you haven’t already done so, please contact our customer service team directly and we’ll be more than happy to look into this properly for you and guide you through the after-sales process. We genuinely want the chance to put this right and reach a solution that leaves you satisfied.
Warm regards,
David
Product Manager
SIXPAD UK
This company has to be one of the best…
This company has to be one of the best I've dealt with, I had a slight problem with my purchase so I emailed them for advice, they came back with a solution very quickly, can't fault the product and the fantastic service, I would recommend sixpad any day keep up the great work
March 23, 2026
Unprompted review
Reply from SIXPAD
Dear Chris,
Thanks so much for your kind words — we really appreciate it.
We’re so pleased to hear that our team was able to help quickly and get things sorted for you. It’s great to know you’re happy with both the product and the service.
Your recommendation means a lot to us, and we’re very grateful for your support.
If you ever need anything in the future, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
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My hoover head broke i sent pictures…
My hoover head broke i sent pictures and got in touch within 2 weeks they sent me out a new one very fast and great service highly recommended
March 17, 2026
Unprompted review
Reply from SIXPAD
Dear Emma,
Thank you for your feedback — we really appreciate it.
We’re delighted to hear that your replacement hoover head arrived quickly and that you were happy with the service. It’s great to know everything was sorted smoothly.
If you ever need anything else, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Very professional,Thankyou Ruby and…
Very professional,Thankyou Ruby and your supervisor.I was very impressed how quickly it was all dealt with.
March 14, 2026
Unprompted review
Reply from SIXPAD
Dear Gaynor,
Thank you so much for your kind words — we really appreciate it.
We’re so pleased to hear everything was handled quickly and professionally. I’ll be sure to pass your thanks on to Ruby and the team.
If you ever need anything in the future, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD
Excellent customer service
Excellent customer service. We changed to sixpad after having a shark that was forever clogging up. The price and the quality of the vacuum and customer service is second to none, we had a couple of problems in the first year which were soon sorted. Thank to Sam and David for your help. I can guarantee that when it comes to replacing it it will be sixpad again.
March 11, 2026
Unprompted review
Reply from SIXPAD
Dear Paul,
Thanks so much for your kind words — we really appreciate it.
We’re really pleased to hear you’re happy with your SIXPAD and that the team was able to get things sorted quickly when you needed help. That’s exactly what we aim for.
And thank you for mentioning both Sam and myself — it genuinely means a lot.
It’s great to hear you’d choose SIXPAD again in the future. If you ever need anything, just drop us a message anytime.
Warm regards,
David
Product Manager
SIXPAD UK
The best lightest carpet cleaner.
I am so pleased with the Sixpad Hoover, so
light to carry & great at its job.
The only thing I find difficult is emptying it. On the whole though, it is the best one I have ever had.
Thankyou.
Kay Allwright.
March 13, 2026
Unprompted review
Reply from SIXPAD
Dear Kay,
Thank you so much for your kind words — we’re really pleased to hear you’re enjoying your SIXPAD hoover and finding it light and easy to use.
We also appreciate you mentioning the dust emptying — that’s really helpful feedback, and we’ll be sure to pass it on to our product team.
If you’d like, we’re more than happy to share a few tips that might make emptying it a bit easier — just let us know.
Thanks again for your support, it really means a lot to us.
Warm regards,
David
Product Manager
SIXPAD
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Great product and post sale service
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us identify which part we lost and then replacing it free of charge. Highly recommend this if you are looking for a new hoover.
March 12, 2026
Unprompted review
Reply from SIXPAD
Dear Mark,
Thank you for taking the time to share your feedback. We’re delighted to hear that your SIXPAD hoover is working well and that our customer service team was able to assist so quickly with the missing attachment.
It’s always our aim to make sure every part and accessory is easy to replace, and it’s wonderful to know this made your experience even better. Your recommendation means a lot to us.
If you ever need any further help or advice, please don’t hesitate to get in touch.
Warm regards,
David
Product Manager
SIXPAD UK
Light, powerful and effective
I've had the Sixpad cleaner for 6 months with two batteries, which can fully clean our 4 bed house.
To date it's been great, very effective with one exception. It's not good at picking up Christmas Tree needles which get stuck in the joints.
Otherwise it is light, powerful and effective
March 10, 2026
Unprompted review
Reply from SIXPAD
Dear Katharine,
Thank you for taking the time to share your experience after six months of using your SIXPAD cleaner. It’s great to hear that it’s been able to handle cleaning your four-bed house and that you find it light, powerful and easy to use.
Thanks as well for pointing out the issue with Christmas tree needles — feedback like this is really helpful as we continue improving our products.
If you ever need any assistance, please feel free to contact us at 24h@sixpads.uk
.
Warm regards,
David
Product Manager
SIXPAD UK
Excellent Customer Service
I had an issue with the battery of my new(ish) cleaner so I wrote to Sixpad who apologised and after a couple of conversations, they replaced the part with no real hassle. After my initial email they asked for photos and once received, they arranged for the replacement item to be sent. They were polite at all times and helpful with any questions. Very satisfied customer.
March 8, 2026
Unprompted review
Reply from SIXPAD
Dear Violet,
Thank you very much for taking the time to share your experience with us. We’re delighted to hear that our customer service team were able to resolve your battery issue quickly and efficiently.
It’s wonderful to know that the process was smooth and that our team could assist politely and helpfully throughout. Ensuring our customers feel supported and valued is something we take great pride in, so your feedback means a great deal to us.
We’re very pleased that you are satisfied with your SIXPAD cleaner, and we truly appreciate your kind words. Should you ever need any further assistance, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
I purchase my sixpad 2yrs ago I was…
I purchase my sixpad 2yrs ago I was sceptical about buying it never heard of it before but I shouldn't have been it arrived within days so easy to use wasn't to heavy loved it. I Had a little problem 2 weeks ago rang customer service told them my problem and they sent me a replacement brush the team have been brilliant definitely recommend this company
February 18, 2026
Unprompted review
Reply from SIXPAD
Dear Val Ford,
Thank you very much for taking the time to share your experience. We’re delighted to hear that your SIXPAD vacuum has been easy to use, lightweight, and that it has served you well over the past two years.
We’re especially pleased that our customer service team were able to assist so quickly with the replacement brush. Providing prompt and helpful support is something we take great pride in, and it’s wonderful to hear that this made a positive difference for you.
Your recommendation means a great deal to us, and we truly appreciate your kind words. Should you ever need any further assistance or advice, please don’t hesitate to contact us at 24h@sixpads.uk
— we’ll be more than happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
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Marvellous product
Marvellous product - I wanted a vacuum cleaner that was light and easy to use and found Sixpad online. It does the job brilliantly! During my move I mislaid my charger and visited the Sixpad shop to buy another. In the end customer service stepped up and sent me another FOC! Absolutely brilliant customer service second to none. Thank you so much.
February 4, 2026
Unprompted review
Reply from SIXPAD
Dear Jan,
Thank you so much for your lovely review. We’re absolutely delighted to hear that your SIXPAD vacuum is doing the job brilliantly and that you found it light and easy to use — exactly what we aim for.
We’re also very pleased that our customer service team were able to step in and help with the replacement charger. Providing supportive and hassle-free aftercare is something we take great pride in, so your kind words truly mean a lot to us.
Thank you again for choosing SIXPAD and for taking the time to share your experience. If you ever need any assistance in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
From the ordering to actually start…
From the ordering to actually start using it in just under 3 days, what a service. The actual machine is amazing, super lightweight and very powerful, ticks all the boxes. The price comparing with other brands and the quality beats any of them. Highly recommend this
February 7, 2026
Unprompted review
Reply from SIXPAD
Dear Carlos Fernandes,
Thank you very much for taking the time to share your experience with us. We’re thrilled to hear that everything from ordering to using your vacuum was completed so quickly, and that the delivery and service met your expectations.
It’s wonderful to know you’re enjoying the machine’s lightweight design and powerful performance. We work hard to offer a balance of quality, practicality, and value, so your comments are truly appreciated.
Thank you again for your recommendation and support. Should you ever need any assistance, please feel free to contact us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Fast response to my worries about…
Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipped so just refuse delivery. But arrived day after , I worried again because the English isn't great but it works well so far , only used once , I'm happy
January 30, 2026
Unprompted review
Reply from SIXPAD
Dear Gillian,
Thank you for taking the time to share your experience with us. We really appreciate your honesty and are pleased to hear that everything worked out well in the end.
We understand your initial concerns and worries — it’s completely natural to be cautious when making an online purchase. We’re glad we were able to respond quickly and that your order arrived promptly. Most importantly, we’re delighted to hear that the vacuum is working well for you so far and that you’re feeling happy with your purchase after using it.
If you have any questions as you continue using your SIXPAD, or if there’s anything at all we can help with, please don’t hesitate to contact us at 24h@sixpads.uk
We’re always here to support you.
Warm regards,
David
Product Manager
SIXPAD UK
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