SIXT Austria Reviews 326

Mr Ramzy was very kind and helpful, quickly explaining the rental process and supporting with anything required. The car was new at was perfect.

Horrendous. First they gave us a defective car. Charged us an eye watering amount for child seats. This was the Vienna airport office.
We didn't take excess insurance, which was a mistake. They claim we caused a light scratch 6cm long. They claim this would cost 2500 euros to repair and trying to take full excess - over 1100 euros.
No one answers my emails or complaints. They just say they'll add more to what they're seeking if I don't pay up.
They have been found to be systematically inflating damages valuation amongst other dodgy dealing in US Calderon vs Sixt class action.
Terrible company, I rue the day I ever booked with them. Absolute rip off merchants.

Sixt is a reliable company for me.
Its employees are what make the difference. The car you rent is very important, but you can find the car you want from many different companies.
Human relationships transform a bad experience into a good one, worthy of recommendation.

It was very good. Hussein was really helpfull and nice. Great welcoming and easy process

We pre-paid in the UK for a rental of a small hatchback with automatic transmission for pickup at Klagenfurt Airport, Austria. On arrival the booked car was not available and we were offered a much larger (8 seater) automatic. Because of the larger size of the car we paid for an additional loss and damage waiver, which we were told would reduce our damage excess to 300 Euros. They did not provide any paperwork that showed the terms and conditions of the loss and damage waiver or confirmed the amount of the excess. On return, Sixt Austria reported that they found damage, and sent a picture of a small scratch we had not seen that they claimed would cost over 1000 Euros to fix. They then applied the insurance, but still charged us 475 Euros plus 20% tax instead of 300. Because we have no paperwork for the insurance, we don't have any way of disputing this amount. The entire experience has been horrible, and we are kicking ourselves for using this company.

We hired a car on Sunday 28 Sept 2025 from Sixt at Vienna Airport. Luca at Sixt was our first interaction with Austria and what an ambassador for Sixt, Vienna Airport and Austria. He was so helpful with the car hire, made the whole process of upgrading totally seamless, professional and fun. Luca gave us fabulous recommendations on what to see on our journey. Dinner at the oldest restaurant in the world in Salzburg was a great tip off. The car was absolutely spotless, Sixt a top class car hire company, and Luca, we want to take him back to Ireland with us.

I had an accident on the high way by a car from behind that crashed into me. In the end there was 5 cars involved.

Through out the whole experience trying to solve the issues one by one with Sixt I'm very disappointed with the support and help provided; Towing the car, get replacement car and sort out the incorrect invoices from Sixt for overcharging 4 days and replacement rental car I had to arrange my self.

I call Sixt accident/damage service and Service center Austria, more than 30 times, Sixt never tried to call me back. Each time I spoke with a different persons and each time I was re-directed to a person who had no idea of my situation and I had to re tell the whole sequence of events. 1/2 of the times if was put on hold 5-10 min after the call was automatically disconnected, or connected/re-directed to a support office that was a call center/contractors, assigned to help at damage or accidents by Sixt. The call center could only try support with replacement car that they in the end did not succeed with.

At no point of this communication did Sixt advice me of; what the next steps should be although I asked them about, paperwork needed (police report, towing truck company invoice, car location, car keys), how I would get my money back, Sixt Invoiced me for the full rental time but I did not have the car last 4 days or reimbursement of the replacement car I had to rent by myself in order to get back to Vienna.

It could be so easy for Sixt to assign a specific case number so each time a customer called with an issue they would know the history or assign a separate email address/phone number where you could talk with experience personal and not employees that just re-connect you to some one who don’t know how to help you. Sixt accident/damage personal/team seemed to have very limited authority and lack of a process and a checklist how to manage these situations.

I have spend +30 hrs on phone waiting for Sixt to answer or talking to representatives that could not help, emailing to mail addresses not in use, searching the web trying to understand if there is some special communication channels to use that I missed, all of that been a waste of time.

In the end I was lucky to come out un injured and managed by myself to get a new rental car from SIXT office in in Slovenia and get on my travel. I'm still trying to figure out how I'm going to get reimbursed from SIXT for the replacement rental car I had to pay for and the 4 days overcharging.

I would be happy to talk to some one at Sixt with authority for improvement and change of processes and give my feedback.

Warning Sixt Austria commits fraud, falsifies records and dates

Warning! Posting this here as well as Innsbruck regarding fraudulent damage claims by these Austria Sixt locations. Let this story be a cautionary tale that you should rent with a more reputable agency.

I rented a car for 3 days and dropped it off early via the key drop and now 3-4 days later they have claimed rental damage. I believe there is fraudulent damage claims being pursued since I used my travel card which has rental insurance protections rather than those purchased at Sixt. They said there was significant scratches damage to the rear bumper but then their damage assessment party labels it as the front bumper and is using photos that are old and the taken photos look like a new rental customer (4 days later) outside of the parking garage at Sixt. The photos are unclear (and quite laughable they are marking this as damage estimated at $1900 euros) as well and do not match with the reported damage in the damage report. The report says front bumper. I am sure they just had someone they know fill this report out with some arbitrary significant amount and did not even have the right description listed. This vehicle has numerous listed scratches as well. I find it very strange that I returned the car on 8/30 in the morning, the cleaned it and accepted my return and gave me the deposit back, and now 4 days later a likely next customer reports these scratches which could have occurred any time when the car is sitting in the lot of from the next customer himself. Unfortunately, they chose the wrong person the pursue a sketchy and fraudulent claim like this so I will be escalating this up the corporate side. I hope they will further back up their claims with rental history proof, photo timestamps of the damage taken, etc. I’ll plan to update this posting if they end up providing sufficient evidence

update 1: Finally proof. the Sixt company on Facebook checked the vehicle return log and said no damage was recorded on the day I returned it on 8/30. They seem to have falsified their damage letter saying it was discovered on 8/30 but all their timestamps on their documents say 9/4. They also got their sketchy damage collision estimate quote company to redo the completely wrong initial form with a new one and showed a very blurry misleading photo that looks like a scratch but when you view the clearly photo it’s just a reflection from the car of the outside background

Extremely Untrustworthy Car Rental Company – Avoid at All Costs!

I strongly advise not to rent a car from this company. They are equipped with special high-resolution camera systems that scan every tiny spot on the vehicle to detect even the smallest scratches or imperfections. Their business model seems to rely on finding damages that never existed or exaggerating extremely minor issues and then charging you outrageous amounts — often double the cost of the rental, if not much more.

Even if you try to dispute the charges, be prepared for a long and exhausting battle with customer service, and there is no guarantee you will get your money back.

Bottom line: Renting from them is a huge risk. Stay away and save yourself the headache and potential financial loss!

Be careful!

I didn't pay for the fuel refill service. Instead I filled the car to the brim at the fuel station 5km from the airport. I was billed €86 even though the dashboard showed a full tank.

I challenged the charge, showing photographic evidence of the fuel gauge on 100% and was given a refund, along with the dubious response below. I highly doubt that the short 5k drive from the fuel station used over a gallon of fuel!

Surely that suggests that you couldn't avoid the fuel charge unless you filled the tank AFTER returning the car?!?!

"We at SIXT provide our customers with a full (8/8) tank of fuel at the start of each rental. It is then the renter's responsibility to return the vehicle with the same amount of fuel (8/8). In the event that the vehicle is not returned with a full (8/8) tank of fuel, the fueling fee, will be charge as shown on your rental agreement on page 2.



According to the check-in sheet on file, the fuel tank level upon return was 8/8 based on the fuel gauge. However, the vehicle necessitates refueling with 1.39 gallons of fuel.



Allow me to provide a short explanation: with many vehicle models, the fuel gauge only moves after a number of miles driven. Therefore, a few more gallons of fuel can be put into the tank even if the level indicated 8/8.



At this time, as a gesture of goodwill, we've refunded you in the amount of 86.84 EUR to your payment method on file. A copy of your updated SIXT invoice has been sent to the email address provided on file, and you will be receiving it shortly. Please allow 3 to 15 business days for the credit to reflect in your account, depending on your banking institution."

Verbally abused by staff (same for customer before and after us (inc. a 70+ year old New Zealander), 2 hours late to receive car, Helpline worse than useless (staff themselves confirmed the same "oh they are always wrong"?! Thanks a bunch guys!). Then a week and a half after rental concluded they took money from my account without any communication, notification and reason whatsoever. They then told me to write to them first to find out why they stole money from my account. Just AVOID AVOID AVOID

I booked a car online and paid for the whole rental $465 for my trip in Europe which included all taxes and fees.
When I got to the Sixt Rental at Vienna Airport I refused any extras - insurance etc.. and verbally let the Sixt Agent know that I refuse all insurance and/or extras.
I was also notified about the 300.00 Euro deposit that will be returned to me after the trip.
After I returned home to my Country, I was charged another $530.00 for this rental car.
I was never told when I was picking up my car at the Airport that what I paid is not the final price and that I will be charged more later. I was also never given a printed contract to review.
After sending multiple emails to Sixt customer service, Sixt is being dismissive about these fact:
1.      Sixt Agent adding insurance and extra to my rental when I specifically declined all of that. That is very dishonest business practice.
2.      I was never given a printed contract to review. The Sixt agent had me signed on a small screen the rental when I was picking up the car. The Screen didn’t show any details. Again, very misleading.
3.      I rented a BMW1 Series car and I got a C4 which is a lower grade car and I was never offered a refund.
Stay away from this rental company!

Excellent service, Thank you

I returned a Volvo XC40 to Sixt at Vienna Airport in May 2025 and was later invoiced €1,320 for damage allegedly discovered after the return. There was no joint inspection, no signature from me, and no one present to review the car with me at drop-off. I was simply handed a receipt and left—nothing was flagged at the time.

Sixt later sent photos of the damage, but they were taken sometime after I had returned the car. I never received any timestamped evidence from the drop-off moment itself. This leaves a clear gap where the damage could have occurred after I was no longer in control of the vehicle.

I explained that the car had only been used for highway driving to a hotel, where it remained parked for three nights before being driven straight back to the airport. There is no way the damage occurred while I had it.

When I raised this formally, I received an impersonal, boilerplate response and was told I remain liable. I’ve now brought the case to the European Consumer Centre for mediation.

This experience shows how important it is to take your own photos before and after, even when the company implies their systems will handle it. I'm sharing this here to encourage transparency and warn others—without a proper check-out or handover process, you could end up billed for something you didn’t cause.

Avoid like the black plague. Vienna SIXT is not like other SIXT locations.

Worst experience ever! I am so dissatisfied with their service. At drop off we were told everything was fine. We received a return receipt that says NO NEW DAMAGED reported. A few days later we have received a bill of 1699 EURO for scratched we were not responsible for. We kept trying to reach them out and send documents to proof the have wrongly charged us but nobody got back to us. We only kept receiving reminders to pay the bill. Never more. Awful experience. Do not use it!

Worst rental experience I had in years. I rented a car for one week and added a damage waiver insurance for peace of mind. On our return, they confronted us with superficial scratch on the wheel rim and issued a 980 Euro fine. The alleged damage looks more like a regular wear and tear of a car wheel-rim (I uploaded the photo to google reviews). The price tag is absolutely ridiculous and in any case, I paid a damage waiver insurance which was supposed to cover even a real damage. You can see from the other reviews that there is a pattern here, and this is not an isolated case. I regret not knowing about this beforehand. Beware of doing business with them.

Crap crap crap
Do NOT use it
If your flight is delayed they won't save your car, won't try to contact you...nothing

Huge disappointment

Sixt Vienna is the worst rental experience I have had in years. Before renting the vehicle, I called Sixt Vienna and the staff confirmed my vehicle was ready. When I arrived it was still at the airport and I had to wait 2 hours. The staff then lied about our earlier conversation saying they had not spoken to me. Following returning my vehicle, I was charged an additional 290 usd with no explanation. I have been trying to get an explanation and/or refund from Sixt for two weeks with no response.

We rented from SIXT Vienna Hbf for a driving vacation in Sep '24. I did a quick walkaround in the dark garage before leaving, finding no damage. A day later I received a check-out email including a damage report noting more than a dozen "existing damage" scratches of 1-3cm. Alarmed that this car had been such a good damage claim earner for them in the past, I was careful to take many clear, high-resolution photos when returning the car. They were too busy at the desk to go to the garage to inspect it with me in person, instead asking me to drop the keys and wait for an emailed inspection report. We agreed, and later that morning received a check-in inspection noting no new damage. We thought we were done.

Then, like so many others here, 24 hours later we received a damage claim. I used their provided portal to upload my photos proving no damage, thinking that would be the end of it. It wasn't. They responded with a pdf file with tiny embedded thumbnail images supposedly showing damage, and a demand for over 2000 Euro. Since those thumbnails were useless, I requested the full-size photos. They sent photos showing legitimate damage, but curiously these had been stripped of the EXIF data normally embedded by phones with time and location data. Even if the photos were real, they showed the car in a different location - i.e. after they'd driven it.

Thereafter, I tried multiple times to point out the obvious timeline: First, my return photos with time and location data embedded, showing no damage. Then, they must have moved the car, perhaps incautiously. Finally, at this new location they took photos of some damage. In response they ignored the facts, sent one-line responses of basically "just pay us", made threats of turning the claim over to a collections company, and finally stopped responding to email altogether. I feel this is a deliberate and well-practiced tactic of deny, threaten, and ignore.

I started calling the damage claim center every morning, asking if they would just point out the damage in my return photos, after which I would send payment straight-away. They first sent copies of their own, later photos with the very obvious damage highlighted. I called the next day, pointing out that we already agreed that their photo showed some damage, to some car, at some time. I needed them to point it out in my time-stamped return photos. Finally, someone in that office made the mistake of sending back a copy of my return photo, saying "the damage is not visible here". With one more phone call, pointing to the written admission that there was no damage present at return, they agreed to drop the claim.

In the end we got a just resolution. No apology, just an admission that they could not prevail with a collection. I have no doubt that this long process is a deliberate attempt to wear customers down to the point they just pay up. I have very strong suspicion that we were deliberately targeted as Americans leaving the country, who would be unable to demand to see the damage in person. Finally, I find the fact that their damage photos had been stripped of time and location data, as one would do if they wanted to have a ready-to-go damage photo on hand, is extremely suspicious.

Amusingly, one of the threats they threw out along the way was that they would black-list me from renting from SIXT in the future. Ha! On that we completely agree - never again, not for all the gold leaf in Vienna!