Helen delivered an engaging and genuinely enjoyable first aid course. She explained everything clearly, encouraged questions, and took the time to answer all of my additional queries in detail. I’ve c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dean was a fantastic teacher. He kept the course interesting and easy to understand. He was empathetic whilst dealing with heavy topics, but managed to keep the course light and even funny at times. W... See more
Company replied
Fantastic banter, really memorable teaching. I'll remember so much more from this course than my previous one. Truly engaging and the use of real life examples make it hit home and sink in much more r... See more
Company replied
Was a bit apprehensive about the course before going as i don't like the role play idea, but with Chris making everything easy to learn, funny & interesting his knowledge on everything was brilliant i... See more
Company replied
Company details
- Training Centre
- Emergency Training
- Emergency Training School
- First Aid Station
- Mental Health Service
- Training School
Written by the company
St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.
Contact info
Priory House, Beignon Cl, CF24 5PB, Cardiff, United Kingdom
- 0300 201 1999
- training@sjacymru.org.uk
- sjacymru.org.uk
About Our Training Courses
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the course was made interesting and…
the course was made interesting and easy to understand the lesson and the teacher was very good at getting the group into discussion full marks
September 1, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to review us, we're pleased to hear you found the course interesting.
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review.
Good 2 day refresher and instructor was…
Good 2 day refresher and instructor was good
August 24, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review.
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review.
Dean was a fantastic teacher
Dean was a fantastic teacher. He kept the course interesting and easy to understand. He was empathetic whilst dealing with heavy topics, but managed to keep the course light and even funny at times. Would absolutely recommend! As someone with no previous experience of first aid, I feel confident with the basics now!
August 19, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review, we're pleased to hear that training with Dean has made you more confident in your First Aid skills.
Med gas
The course was delivered in a professional and relaxed manner. The instructor was very knowledgeably about the subject, the balance between power point and hands on was just right. Would recommend this course.
August 24, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with us.
St John's Ambulance worked alongside…
St John's Ambulance worked alongside our Learning and Development team to secure training locally to our service.
August 24, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review.
Was a bit apprehensive about the course…
Was a bit apprehensive about the course before going as i don't like the role play idea, but with Chris making everything easy to learn, funny & interesting his knowledge on everything was brilliant i found the course very good and learnt a lot of things i never knew. I felt very comfortable doing the practical side of the course which i never thought i would have, great teacher, great course. I feel confident if i’m ever faced with a first aid emergency in the future thank you.
August 24, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review, we're pleased to hear that you felt comfortable training with us and feel more prepared to face future emergencies.
Excellent Tuition
Excellent Tuition.
Really enjoyed the three day learning experience.
August 19, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to review us.
Chris was a great instructor
Chris was a great instructor, he made the course interesting, I enjoyed it.
August 24, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review.
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review.
Really informative 3 day session
Really informative 3 day session, with the opportunity to get plenty of hands on training. Lisa was really engaging and clear with explanations. Thanks Lisa!
August 18, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review, we're pleased to hear that you found training with Lisa engaging.
Dean was amazing and understanding with…
Dean was amazing and understanding with a great knowledge
August 19, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review.
Very good course great knowledge from…
Very good course great knowledge from the trainer.
August 19, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to review us.
The trainer Rory was very informative…
The trainer Rory was very informative and engaging,
August 19, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review.
Enjoyed the course all staff were very…
Enjoyed the course all staff were very helpful.
Our instructor Lisa was very good I learned a lot and really enjoyed the experience.
Would recommend this to everyone.
August 21, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review, we're glad to hear you learnt a lot with Lisa.
This was a very interactive session…
This was a very interactive session with Lisa Nickel. She is someone with such a high spirit to make all of the participants aware of what exactly is needed and delivered the course with a very positive approach. It was really interesting and engaging throughout.
August 21, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with Lisa.
Ben was great
Ben was great. Extremely personable and knowledgeable. 2 day refresher felt like 2 hours :)
Cheers Ben!
August 18, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review.
Thoroughly enjoyed the course
Thoroughly enjoyed the course
John was very informative and helpful
Made it interesting and was down to earth
August 20, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review, we're glad you found the training interesting.
Great educational experience -
Great educational experience -
John was great, knowledgeable. He taught us everything we needed and then some more while not making it feel like you were sat in a classroom!
Only thing to mention, is maybe give us a cooler room!
August 18, 2026
Reply from St John Ambulance Cymru
Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed training with John.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.