SJB Financial LTD Reviews 

247
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their expert services. Customers frequently praise the helpful staff for their exceptional professionalism, outstanding patience, and clear explanations provided throughout the entire mortgage journey. Many people note that dedicated advisors consistently go above and beyond to thoroughly answer all questions and secure the absolute best possible interest rates. Some reviewers were happy with the ongoing support, detailed guidance, and proactive communication maintained during complex property purchases. Consumers truly appreciate the completely seamless, reassuring, and remarkably stress-free user experience delivered by the team from initial application right up to final completion.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional support, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting exceptional support and dedication throughout... See more

Customer service

People report positive experiences with customer service, noting that agents are incredibly helpful,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an excellent and smooth process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie helped us with our mortgage when we bought our first home and has now supported us again with renewing our mortgage two years later. Both experiences have been smooth, straightforward, and c... See more

Company replied

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied

Rated 5 out of 5 stars

Susan Bray and her team have yet again made our lives so much easier with their support and guidance for both our morgage and insurance. Informative, patient and conscientious. Always available gor u... See more

Company replied

Rated 5 out of 5 stars

We've used SJB Financial a few times when purchasing properties. We've worked very closely with Natalie and she has always provided service to the highest standard. Natalie provides support eve... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

247 reviews

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5.0

All reviews

(247)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding!!

I cannot thank Susan and her team enough throughout this process. Susan has managed to take away all the stress and is constantly chasing for updates. Communication has been amazing and I would highly recommend SJB Financials for anyone whose looking for a mortgage broker.

Thanks so much for everything Susan!

March 12, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback and it was my pleasure helping you.

Rated 5 out of 5 stars

Looking for a broker, use Natalie

I used Natalie to remortgage for me. She is friendly but professional at the same time. Natalie kept me up to date step by step of the process, she was always available via phone and email.
Natalie constantly chased up our mortgage provider and our remortgage was completed in under 3 weeks from start to finish. I would highly recommend her to anyone looking to get a new mortgage or remortgage. I have had useless financial advisers in the past and Natalie is fantastic. Hayley is in management at SJB and she also helped me, SJB go above and beyond.

March 11, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback, I will ensure this is fed back to Natalie and the rest of the team.

Rated 5 out of 5 stars

Outstanding Service

Cannot speak highly enough of Susan and her team. They were attentive and kept everything as simple as could be with really good communication. Would highly recommend.

Thanks All

Duncan and Beth

February 28, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback and good luck in your new home.

Rated 5 out of 5 stars

Fantastic experience throughout

Fantastic experience throughout, very responsive and sue is super friendly. I will be returning again when my mortgage is due for renewal, i would highly recommend to everyone 😊

February 25, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback.

Rated 5 out of 5 stars

With your help I could purchase my…

With your help I could purchase my first home and that's a fact, so I am very pleased and happy in the same time
A special thanks goes to Natalie Thorn and not only that because many thanks is for you!
Regards!
Cristian

February 24, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback and its great we could help you buy your very first home.

Rated 5 out of 5 stars

Very good and fast service from the…

Very good and fast service from the team. Solved every query with ease and dealt with any problems we had.

February 4, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you with your remortgage.

Rated 5 out of 5 stars

Great service!

Can not recommend Natalie highly enough, friendly and professional, nothing is too much trouble and always gets back to you!

Thank you Natalie i would not hesitate to deal with you again!

February 1, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback, I will pass this onto Natalie.

Rated 5 out of 5 stars

If you are looking for a perfect…

If you are looking for a perfect mortgage broker look no further. I have really been very impressed with the way they have handle everything from start to finish.
I would honestly recommend SJB financial to anyone. Natalie and Hayley in particular an absolute professionalism at the highest level.
THE BEST thats all i can say.
And a big thank you too.

January 31, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback, I will pass it onto Natalie & Hayley.

Rated 5 out of 5 stars

Mortgage advisor Natalie Thorn was…

Mortgage advisor Natalie Thorn was amazing. I knew nothing about mortgages and the processes involved. She was so so helpful and thorough, nothing was too much trouble and I am so grateful for all her help. SJB provided me with an excellent service and I would recommend them to anyone :-)

January 11, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. We have used Susan's services a few times now and she is just amazing and has always gone above and beyond to help and answer any questions. She is also very quick in responding throughout something many don't do. We will never use anyone else.

December 29, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Carly, its been a pleasure as always.

Rated 5 out of 5 stars

Susan really does add a lot of value…

Susan really does add a lot of value and takes a lot of stress away from remortgaging . Also kept up to date throughout

Would strongly recommend

December 29, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kid review Adam, its nice to know we make the process less stressful for you.

Rated 5 out of 5 stars

Susan is fantastic

Susan is fantastic, she explains everything so clearly and helps with any query. As first time buyers we were really concerned in not being aware of what we needed to know but she helped us with all our mortgage advise and also insurance policies. Thank you so much!

December 27, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Georgina, it was an absolute pleasure helping you buy your first home.

Rated 5 out of 5 stars

Natalie

Natalie,
Thank you from the bottom of my heart for all of your help to get the mortgage and for assisting me with all of the papers. It has been a pleasure to work with all of you! You will always be my go-to!See you in a few years 😊

December 22, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Florentina, I will make sure this is passed onto Natalie and we will see you in a few years.

Rated 5 out of 5 stars

With SJB

With SJB, is always a smooth process. Good customer service and efficient.

December 18, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your review Freddie.

Rated 5 out of 5 stars

Cannot recommend Susan and the team…

Cannot recommend Susan and the team enough! Kept me updated throughout the process and as a first time buyer really put my mind at rest. Thank you so much!

December 13, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your feedback Danielle, it was great being able to help you buy your first home.

Rated 5 out of 5 stars

Remortgage

Helpful, kept us updated stage by staged.. we never thought we would be able to get a remortgage, but Natalie went all out to get us one. its now our second time with using them.. took all the worry away and also sorted life insurance for us..

December 5, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Tracy and your continued custom.

Rated 5 out of 5 stars

Excellent!!

I can’t thank Natalie, Hayley and SJB Financial enough for the excellent, efficient and friendly service in finding me a mortgage. Providing regular updates and reassurance through the various stages of finding the correct and suitable mortgage for my situation. I have no hesitation in recommending this company. Thank you for all your hard work in helping me find the right mortgage for not “just a property” but a home for my children and me. Excellent company!!

December 3, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Deanna, I will pass this onto Natalie & Hayley.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Best mortgage advisor

Sue has just helped me with my recent remortgage which sailed through without any issues. She was always at hand to answer any of my many questions (Believe me, i asked a few). Sue is by far the best advisor I’ve ever come across. She knows the mortgage industry inside out and runs a well organised local business. Sue is excellent with her communication and a true professional in her field. I would always highly recommend Sue and her team to any of my clients, friends and family. Thanks again. Matt Cheeseman

December 1, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback, it was a pleasure helping you and your family.

Rated 5 out of 5 stars

AMAZING MORTGAGE BROKER!

Extremely thorough, professional and an absolute delight to have worked with. I certainly will be using Susan again as she really did go above and beyond and took off so much pressure so can't rate Susan enough.
Highly recommend.

November 24, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback. It was a pleasure helping you.

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