Ski Exchange - Boot Lab & Winter Specialists Reviews 

497
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for their outstanding expertise, friendly demeanor, and patient guidance throughout the entire process. Many visitors note that the staff takes ample time to understand individual requirements without ever applying any pressure. Consumers are also extremely satisfied with the specialized product fittings and the custom adjustments made for various equipment. Buyers consistently report that the items match their skill levels perfectly, offering remarkable comfort and performance on the slopes. People eagerly recommend these services to friends and family members looking for reliable winter sports gear.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their exceptional expertise and welcoming demeanor.... See more

Service

Users describe positive interactions with service, highlighting the knowledgeable and friendly staff.... See more

Product

Consumers find the products to be extremely positive, highlighting great satisfaction with their new ski... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied

Rated 5 out of 5 stars

Andy who helped me find my replacement boots was superb. The fitting, checking and general help was fist class and they even checked the new boots in my ski bindings to be sure they were a perfect loc... See more

Company replied

Rated 5 out of 5 stars

Had a fantastic experience with my first ski boot fitting. The team were very welcoming with a huge knowledge base. They took me through the whole process from start to finish and all my needs in a... See more

Company replied


Company details

  1. Ski Shop
  2. Boot Store
  3. Ski Repair Service
  4. Snowboard Shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

497 reviews

5-star
4-star
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1-star

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4.9

All reviews

(497)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed a correction to my ski boots the…

Needed a correction to my ski boots the team were fantastic.
Did the alterations very happy.

Also bought you 17yr old sons first pair of boots. Took the time to explain everything to him.
Get yourselves in for your fitting you won’t regret it

June 7, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for an awesome review Ben!

Very much appreciated.

We look forward to welcoming you in store or online soon!

Have a great Summer!
Georgina

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Rated 5 out of 5 stars

Excellent service and fitting of the…

Excellent service and fitting of the new boots.

June 2, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Fay for your brilliant review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Excellent

Excellent. Cant fault the attention and costing.

June 6, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Peter for your great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Great team for ski kit

Great team, very knowledgeable and experienced regarding all skiing equipment.
Got a great deal on skis and boots for me and my wife. Shopped here several times over the years and always looked after.
Thanks

June 5, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Andrew for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Excellent- whatever you need make sure…

Excellent- whatever you need make sure you use Ski exchange - Andy and Si very knowledgeable, tailored to your needs and genuine great service and good value

June 4, 2025
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for taking time to write this great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

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Rated 5 out of 5 stars

Ski boot fitting…

Simon was a great help with finding ski boots that fit. I've been looking for a while now. He was friendly and very helpful. He answered all my questions including about the ski test holiday. Thanks Simon

May 28, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for a great review Rachel - much appreciated.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Highly recommended

Brilliant experience getting my son fitted for first pair of boots. Really friendly and knowledgeable team. Highly recommended

May 10, 2025
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant. Great review. Thank you for posting.

We look forward to welcoming you in store or online soon.

Georgina
Ski exchange

Rated 5 out of 5 stars

Once again

Once again, amazing service x thank you Simon James Georgina and Lucy💙💙💕💕

April 30, 2025
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for a wonderful review Theresa,

We look forward to welcoming you in store or online soon.

Have a wonderful holiday!
Georgina
Ski Exchange

Rated 5 out of 5 stars

New ski boots

Bought ski boots that were a really good fit

May 8, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant! We are glad you are happy with the boots.

Thanks for shopping Ski Exchange.

We look forward to welcoming you online or In store soon.

Georgina
Ski Exchange

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Rated 5 out of 5 stars

Fantastic after sales service

Fantastic after sales service . These guys could not be helpful enough . Ordered the wrong size boot ( 26.5 is normal for me , but boots I ordered were a touch small ) ski exchange had the right pair out to me straight away . Thank you .

May 7, 2025
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks so much Neil!

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

great experience

everything was great.

April 30, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant. Lovely to read. Thanks Alberto.

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service

Great service

May 2, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Simon!

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Friendly professional and knowledgable…

Friendly professional and knowledgable service

April 28, 2025
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Awesome! Thanks Logan for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina

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Rated 5 out of 5 stars
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review - thanks Zach. We hope your uncle very much enjoys his shot poles!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Fab team who did the impossible!

Fab team who did the impossible!! I have had major ski boot issues for the past 4 years, and with other boot fitting specialists never found a solution. However, Ski Exchange managed to diagnose my boot problems, so I could finally enjoy skiiing again!! If you seem to have ski boot issues that seem impossible to solve definitely try this place with their comfort guarantee. The friendly, expert team were patient and never seemed to give up finding the perfect boot for me. I had painful shin bang issues and numbing sensations in most boots that I had previously tried on. All members of the Ski Exchange team had a wealth of knowledge and experience. Would definitely recommend for any skiers out there having boot issues!!

April 4, 2025
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Reply from Ski Exchange - Boot Lab & Winter Specialists

What a fantastic review - thanks so much Jonathon. We are so glad we could help. Enjoy your new boots!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Really helpful on the phone ref…

Really helpful on the phone ref decision making and when I had finally worked which bindings and skis I wanted - they arrived within a couple of days 🤩

March 28, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review - thanks Danni.

Enjoy the new skis!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Really helpful and turned my skis…

Really helpful and turned my skis around so quickly!

April 4, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Anna for the great review.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

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Rated 5 out of 5 stars

Rapid delivery

Website easy to use and order shipped same day arriving next day.

April 3, 2025
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Great stuff. Thanks for the awesome review Ricky.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Top service

Top service. Jamie and cream really helpful and service. Can’t recommend enough. Thank u.

April 2, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great stuff! Thanks Mark for your great review and J and the team :)

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Excellent service

Excellent service with real attention to comfort and the specifics as to what i was looking for. I had plenty of time in the appointment to make sure the fit was good and did not feel rushed or sold to.

April 2, 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic. Thanks for a great review Joanna.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

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