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Rated 2 out of 5 stars

Bit disappointed. Used Skincity many times - always been really good. Ordered last Weds with 20% off site wide order - still being processed 4 days later! Emailed customer services - just said really... See more

Company replied

Rated 5 out of 5 stars

Wow! 10 out of 10! Didn’t expect anything, this has the only site having my favorite cream in mini version! 1) Ordered yesterday at night, today in the morning got my package! + free shipping 2) Pack... See more

Rated 1 out of 5 stars

Massive import duty charges which are not explicit on website, only a small notification (apparently) at checkout. Judging from below reviews they are well aware of this and continue to dupe customers... See more

Company replied

Rated 1 out of 5 stars

I always loved skincity. Unfortunately on my last order I got slapped with an unexpected customs duty charge. I assumed shipping was still via Sweden but it has now changed to the UK, which makes it t... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Beauty Products Wholesaler
  3. Beauty Salon
  4. Beauty Supply Store
  5. Cosmetics Store
  6. e-Commerce Service

Written by the company

Skincity is an online skin care clinic that offers a finely tuned selection of professional skin care products and makeup. Our unique concept shines through in the small details. Always having the most advanced skin care products on the market, unique tests with skin care analysis, carefully wrapped parcels, and free samples with each order gives you on-par service with a regular in-store visit. We are also extremely proud of our competent customer support, consisting entirely of certified skin care therapists.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

617 reviews

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Rated 5 out of 5 stars

Love love love this site

Love love love this site! Fantastic range of skincare - some big names, but also Skincity fantastic own branded products. You can complete a detailed questionnaire, including the option to upload a photograph of your face, and the resident experts can recommend products based on your own skin type and needs. There are always lots of offers, discounts and freebies, as well as free 24 hour delivery. This site has been a real gamechanger for me, and my skin has never looked so good!

June 8, 2020
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Rated 5 out of 5 stars

Great Customer Service

Great Customer Service, always go above and beyond for their customers.
Products are fantastic!
Fast delivery!!
Would highly recommend!

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely professional company

Fabulous company!
Easy to navigate around their website. Good deals on genuine products. Very quick and efficient delivery. Items were securely and beautifully packaged and accompanied by some fantastic freebies. I would definitely recommend Skincity.co.uk and wouldn’t hesitate in using them again.

May 15, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - always love getting my goodies from Skincity. Always in time, good price and great gifts. Thank you

May 13, 2020
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Rated 5 out of 5 stars

Decent company

Decent company, order arrived quickly and I like the sustainable packaging approach. A previous order I placed had an item missing and it was sent out straight away. Customer service also therefore excellent, unlike so many other companies.

May 12, 2020
Unprompted review
Rated 5 out of 5 stars

Love

First time ordering. Ordered yesterday, arrived this morning which is amazing, particularly in lockdown! Got sucked in by their Instagram advertising of the skincity sticks and bought pre-cleanse, charcoal cleanse, toner and serum. They.are.lush. I realise it’s day one but they are silky smooth and so hydrating and simple to use. I won’t be using these just for travel!! I will be shopping again soon!

May 2, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service!!

Always amazing fast delivery service!! I use them constantly now for my Dermalogica. Hard to beat prices and an easy to use website. Read these reviews and believe them!! A great reliable website to order from!

April 30, 2020
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Rated 5 out of 5 stars

Great website

Fast delivery, a good selection of non fad skincare and the best samples with every order.

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Got my usual skin care product much cheaper, really fast delivery, well packaged and I got free samples and a gift! I will continue to get my skincare from Skincity!

April 18, 2020
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Rated 5 out of 5 stars

Very happy customer :)

I love Medik 8 products and couldn't believe the amazing deal I got with Skin city! Cheaper than anywhere else online so got an incredible deal.

Also delivery was quick and efficient and could be tracked the whole time using the royal mail app. This suprised me as during the current COVID19 situation many of my other orders have been delayed / had problems.

Will definitely be using Skincity again in future for all of my skin care orders!

April 17, 2020
Unprompted review
Rated 5 out of 5 stars

brilliant service

Order came so quick and the little treats you receive are a lovely touch especially at this time.

March 21, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you Skin City

I placed my first order yesterday with Skin City. The product was cheaper than other beauty sites. It arrived today, beautifully packaged and with a lovely gift. I am very impressed! I am going to set up an account with Skin City, and, based on this experience, I would highly recommend them!

March 12, 2020
Unprompted review
Rated 5 out of 5 stars

Very impressed

Had my first order with Skincity. Not only did the order come very quickly, but they sent a kokeshi as a gift. Very touched and impressed - it was the exact right thing to do to make me a loyal customer. Very pleased and will buy again.

March 7, 2020
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Rated 5 out of 5 stars

Amazing company

Amazing company. My order came really quickly and they even sent a free gift which was so nice! Will always use them in the future :)

February 29, 2020
Unprompted review
Rated 5 out of 5 stars

Great service and products

I just made my first order on Skin City’ Site but it won’t be my last. They also included some lovely free gifts including a makeup bag I will actually use and a cute Japanese figurine. Love it.

February 6, 2020
Unprompted review
Skincity logo

Reply from Skincity

Thank you for taking the time to complete our customer satisfaction survey.  It’s great to hear that we did so well with your order and look forward to welcoming you back to Skincity soon.

Rated 5 out of 5 stars

This would be my third purchase from…

This would be my third purchase from skincity.co.uk and my experience has been very positive! They offer reliable, next day deliver, great prices with additional discounts from a wide variety of beauty brands, including EXUVIANCE, dermaceuticals and Medik8 which I love. They would always include a sample in the order. I loved the concept behind the gift of Kokeshi too.
Well done skincity, keep it up!

December 20, 2019
Unprompted review
Skincity logo

Reply from Skincity

It’s important to everyone at Skincity that our customers have a pleasant and fuss free shopping experience, thank you for taking the time to review our site.  We hope that you enjoy your products and look forward to welcoming you back to the site soon.

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