Skin Cupid Reviews 

5,956
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,532 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently note the exceptionally fast delivery times, secure packaging, and the fantastic variety of authentic Korean skincare items available on the platform. Many buyers frequently share that placing orders through the online store is completely smooth, highly reliable, and always accompanied by wonderful complimentary product samples. However, some people mentioned wanting a much larger makeup collection and significantly more attentive staff members inside the physical retail locations. Additionally, a few customers experienced minor delivery hiccups, such as missing items from their packages or unexpected shipping restrictions to certain local addresses.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the extensive and trendy selection... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast shipping times and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are genuine and... See more

Order

People report positive experiences with order, highlighting reliable dispatch, quick delivery, and timely... See more

Staff

Consumers find staff to be exceptionally friendly, welcoming, and knowledgeable about products. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love shopping with Skin Cupid! They always have the skincare items that I need and I'm glad that they've added a points system as we all know how popular but expensive korean skincare are. Anyway... See more

Rated 5 out of 5 stars

Skin Cupid has great service, I’ve ordered some of their products and they were , great, I love the shampoo, smells so nice. One of the item was missing, but they responded quickly and replaced imme... See more

Rated 5 out of 5 stars

I have been using the products I ordered for a few weeks now and I’m happy to say that although it is an early stage, they deliver the minimum required - they do not irritate or break out my skin and... See more

Rated 5 out of 5 stars

I have never been disappointed with any of my orders so far, all the products suggested are fantastic everything is packed securely (no damages upon arrival) they even sneak in samples which is a grea... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store

Written by the company

Skin Cupid is the UK's one stop shop for Korean beauty! We stock an unbeatable and exclusive range of products, including skincare, makeup, haircare, and body care. Fast 2-3 days delivery, with free shipping on all UK orders over £30.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4-star
3-star
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1-star

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4.7

All reviews

(5,956)

1,479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great products

Great products, fast delivery but I wish to have more sales and promotions and competitive price. Hence four stars given.

June 4, 2026
Rated 5 out of 5 stars

Very satisfied!

I was very happy with my purchase. I loved my Korean products. I had already bought from the physical store. It arrived very quickly and well packaged. It even came with some free gifts.

June 4, 2026
Rated 5 out of 5 stars

Really good website

Really good website, reasonably priced stock and incredibly detailed descriptions of all the products. Shipping costs are good and delivery is fairly swift.

June 2, 2026
Rated 1 out of 5 stars

Had a bad experience

Had a bad experience. Ordered a cream new version and they sent the old version saying they don’t have the new version in their stock!

June 1, 2026
Skin Cupid logo

Reply from Skin Cupid

Hi Israt,

Thank you for your feedback. I am so sorry for the disappointment and confusion caused by your order.

To be completely transparent, our warehouse is currently transitioning between batches, so our remaining stock of the ANUA Heartleaf 70% Intense Calming Cream is still in its previous packaging. Please rest assured that the formula inside is exactly the same and only the packaging design has been updated.

We completely understand the frustration of expecting the updated look, and we are updating our processes to ensure this is clearer for our customers moving forward.

We truly appreciate your patience, and we hope you still get to enjoy the calming benefits of the cream!

Best wishes,
Skin Cupid Team

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