Skin Cupid Reviews 

5,941
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality, authentic products, noting their effectiveness for various skin needs. The ordering process is smooth and easy, with quick dispatch and reliable delivery services frequently highlighted. Items arrive well-packaged and in perfect condition, often including welcome samples, and staff are commended for being friendly, helpful, and knowledgeable. Many customers express strong loyalty, choosing this company for their skincare due to the overall positive experience. The user-friendly website, reward points system, and availability of genuine products at good value are also highly appreciated.

What people talk about most

Product

Consumers are highly satisfied with the products, praising the wide range of K-beauty skincare, bodycare, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and speedy delivery... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the products as... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the quick dispatch,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising them for being friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love shopping with Skin Cupid! They always have the skincare items that I need and I'm glad that they've added a points system as we all know how popular but expensive korean skincare are. Anyway... See more

Rated 5 out of 5 stars

Skin Cupid has great service, I’ve ordered some of their products and they were , great, I love the shampoo, smells so nice. One of the item was missing, but they responded quickly and replaced imme... See more

Rated 5 out of 5 stars

I have been using the products I ordered for a few weeks now and I’m happy to say that although it is an early stage, they deliver the minimum required - they do not irritate or break out my skin and... See more

Rated 5 out of 5 stars

I have never been disappointed with any of my orders so far, all the products suggested are fantastic everything is packed securely (no damages upon arrival) they even sneak in samples which is a grea... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store

Written by the company

Skin Cupid is the UK's one stop shop for Korean beauty! We stock an unbeatable and exclusive range of products, including skincare, makeup, haircare, and body care. Fast 2-3 days delivery, with free shipping on all UK orders over £30.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,941)

1,463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sally

I am writing to share a review for Sally, who has been my skincare advisor for over three years. Due to a busy work schedule, we have only ever communicated via email. Today, I finally managed to visit the store and meet Sally in person. It was such a wonderful experience. I feel incredibly blessed to have finally met her. Thank you, Sally, for all your hard work, patience, and excellent advice. Having sensitive skin can be stressful, but you always put me at ease. Thank you so much for your dedication!

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Sort out your cancellation process

Sort out your cancellation process. I emailed right away with cancellation within 2 mins and they did not cancel. They shipped out the parcel which meant I received it. I emailed them and they have told me to return AT MY OWN COST??? That’s ridiculous!!!! They are now ignoring my emails.

June 2, 2026
Skin Cupid logo

Reply from Skin Cupid

Hi Ammara,

Thank you for your feedback, and we sincerely apologise for the frustration caused.

We always cancel orders whenever possible. However, our warehouse processes shipments rapidly, and unfortunately, your order had already advanced too far into our system to be intercepted.

Best wishes,
Skin Cupid Team

Rated 5 out of 5 stars

Deliveries made on time

Love that they dispatch quickly, their products are really good and reasonably priced and I love the fact they always throw in a skincare freebie with every purchase bought.

June 9, 2026
Rated 5 out of 5 stars

Fast delivery and genuine products

Fast delivery and genuine products. Everything arrived well packaged and exactly as described. Great selection of skincare products and excellent customer service. I am very happy with my purchase and will definitely shop here again. Highly recommended

June 9, 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, great range of products . Really love this shop , love how everything is clearly explained about skin care and products

June 8, 2026
Rated 5 out of 5 stars

My experience was not great

My experience was not great. First of all, what I bought did not look like what was shown on the website, so I wanted to return it when I contacted customer service. I was told to use my own postage for return. I am so disappointed. I wish I could return this product.

June 8, 2026
Rated 2 out of 5 stars

I bought a product that was used but…

I bought a product that was used but was refused an exchange but I understand as I did not have a receipt but had only proof of purchase just dissatisfied as I lost money gave them back the product as well

June 8, 2026

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