Skin Pep Reviews 

593
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting visible improvements in skin, hair, and nails. Many people appreciate the fast delivery service, often receiving their orders quickly and efficiently. Reviewers frequently highlight the excellent customer service and the pleasant surprise of receiving numerous free samples with their purchases, which often leads to trying and buying more products. However, some customers also noted issues with product dispensers being difficult to use, leading to excessive product dispensing. A few other people also felt that some products had an unpleasant taste or caused allergic reactions like rashes. Additionally, some reviewers mentioned not receiving expected free items or getting no response from customer service regarding missing items.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers praising the quality and effectiveness... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with products... See more

Delivery service

Users describe positive interactions with delivery service, consistently praising its speed and efficiency.... See more

Order

Consumers find order to be positive, often praising the quick and easy ordering process and fast delivery,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb product,I ordered the collagen marine and like others I also got a lot of free samples.My nails and hair have always taken ages to grow,how ever since taking these capsules my nails are growing... See more

Rated 5 out of 5 stars

Just received my first order of double hydrolysed marine collagen. Arrived within 2 days of ordering along with a voucher for unlimited orders & a bunch full of samples. Can’t wait to try them alongs... See more

Rated 5 out of 5 stars

I honestly think it’s too soon for me to comment as I haven’t used enough of the product yet. I am a returning customer and truly believe in this company, delivers what it promises. I am positive t... See more

Rated 5 out of 5 stars

I’ve been searching for halal bovine collagen in the UK for a long time, and I finally found SkinPep! My order arrived today, and to my surprise, it came with so many free samples — marine collagen s... See more


Company details

  1. Cosmetic Products Manufacturer
  2. Beauty Product Supplier

Written by the company

SkinPep® Premium Aesthetic SkinCare -Korean-Inspired Glass Skin - For over 15 Years, Our British-Born Brand, Has Been Pioneering Advanced Skincare & Hydrolysed Collagen Supplements Inspired By The Science Of Korean Cosmeceuticals. Our Multi-Layered Formulations With Cell-Communicating Encapsulated Growth Factors, Clinically Dosed Botanicals & Double-Hydrolysed Collagen Peptides Are Designed To Work In Harmony With Your Skin To Deliver Results You Can See, Feel & Trust. Our Mission Is To Provide Exceptional Customer Service While Delivering The UK’s Finest, Clinically Proven Health & Beauty Essentials — With A Price Match Guarantee, Direct To Your Door.


Contact info

  • Saint John Street 145-157, EC1V 4PW, London, United Kingdom

  • skinpep.com

4.8

Excellent

TrustScore 5 out of 5

593 reviews

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4.8

All reviews

(593)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

I love these products and I love the…

I love these products and I love the free gifts you always get when you order sometimes it’s a handful of lovely samples and o th er times it’s a huge selection.

My aesthetician recommended these products as they have a lot of high active ingredients, she said the company doesn’t spend all its money on fancy packaging and advertising so they can offer much better prices for a great product.

My ski bags changed xonpeltlwg and now feels balanced and free form menopausal breakouts

July 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Not only how amazing skin pep is the…

Not only how amazing skin pep is the customer service is outstanding.
Simon took time to call me back and the advice he gave me about the products was fantastic.
Thank you Simon.

The products are fantastic and the collagen drinking shots are amazing.

Sharandeep!!

June 23, 2025
Rated 5 out of 5 stars

Excellent collagen products

I have been using collagen for years and the bovine and marine collagen is wonderful. I have tried many brands over the years but this is the best one and great value for money. Subscription makes it cheaper too. Highly recommended.

June 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Skin Pep products Amazing.

Just love Skin Pep products. I use Re-Nu Marine Collagen It’s fantastic. Hydrolysed Collagen too. My skin amazing.
Love the free samples I get too of their Collagen Renew creams. Brilliant company. Quick delivery too.

June 12, 2025
Unprompted review
Rated 4 out of 5 stars

This is an update on previous review…

This is an update on previous review wher I said “ buyer beware” I was a tad hasty as there seemed to be a miscommunication between myself & Skinpep . Al issues have now been resolved & a full refund was given .

May 10, 2025
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Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE
I previously reviewed this company as I loved their collagen powder- but I’m now revising my review having received free skincare samples I thought they were fabulous at first as my face felt a tingling sensation- turns out I was allergic to skin product & my face broke out in little bumps & felt very uncomfortable. I contacted customer service who seemed friendly & asked me to return products in the post & they provided a free postage label & they would issue a full refund - it’s now been a month & no refund . I’ve sent multiple emails but we’ve now reached a “ no reply no refund” situation. I can only say I’m very disappointed. Lastly when i ordered I thought I was getting bottles but instead it was a large amount of samples which I assume add up to the amount in a bottle - is that not false advertising? Buyer beware

March 25, 2025
Unprompted review
Skin Pep logo

Reply from Skin Pep

Dear Rhona,

We’re sorry to hear that you remain unhappy despite us resolving your issue promptly once we were made aware. After reading your review, we investigated and found that we had not received any confirmation that your return had been posted. As soon as you replied, we processed your full refund immediately, before even receiving your return, as promised.

You also kindly stated that you would update your review to reflect this, and we’re disappointed this hasn’t yet been done.

We also provided evidence that your order was correctly fulfilled (4 x 2ml sachets per cream, totalling 14ml per item), exactly as described and shown in your order confirmation.

As a small, independent company, we take pride in our high standards of customer service and transparency. A title like “Buyer Beware” can be seriously damaging and gives a misleading impression, especially when we've gone out of our way to resolve the issue in good faith and at a financial loss.

We remain committed to fairness and outstanding service, and we hope future customers will see this reply and judge us by our actions, not assumptions.

Warm regards,
Simon
SkinPep Customer Care

Rated 5 out of 5 stars

TikTok purchase

Love their hydrolysed collagen, I buy both the bovine and marine versions and mix the 2 - they completely dissolve with no problems and taste great, there is no nasty aftertaste. I ordered on Sat 19th and order arrived Thurs 24th, Easter weekend was in between so I think the order arrived quite quickly considering. Included was a decent amount of complimentary samples. Will continue buying their collagen and considering trying out their skincare too!

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

I like the quality of their products

I like the quality of their products, and efficient prompt service. They also have good offers, with samples that are nice to try. My skin is problematic, but l have never had a negative reaction to anything they have sent.
I am a regular customer and recommend SkinPep.

April 8, 2025
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Rated 5 out of 5 stars

This is the second time I have ordered…

This is the second time I have ordered the bovine and marine collagen as it is of high quality and I felt the difference whilst I used it, the delivery is quick and the company are very generous with sending out good size free products
I used the free marine collagen, I then placed an order for it

April 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic product of Bovine Collagen

Fantastic product of Bovine Collagen. Cannot believe what a fabulous company this is. I have been taking Collagen for a long time. Tried this & not disappointed. Value for money. Great free samples. This company is not greedy & looks after you.
Ordered order order!

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

SkinPep Review



SkinPep Review – A Game Changer for Skin Renewal

Being over 50, I’ve tried countless skincare products, but SkinPep stands out as the best I’ve ever used. Their products truly live up to their promises in terms of quality and effectiveness. I started with the collagen capsules, and the results were so fantastic that I couldn’t stop ordering everything—from serums to day and night skincare. My skin has never felt more renewed and radiant!

Another great bonus? Every order comes with a bag of free products, making the experience even more worthwhile. Highly recommended for anyone looking for real, visible results in their skincare routine!
Linda C

March 10, 2025
Unprompted review

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