Skin Pep Reviews 

595
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in improving skin, hair, and nails, with many noting visible differences and a more hydrated, supple appearance. The quality of the products is frequently commended, with people appreciating the high-quality ingredients and the positive impact on their beauty regime. Reviewers also consistently mention the fast and efficient delivery service, often receiving their orders quickly and with unexpected free samples. The overall service experience is highly rated, with many customers expressing satisfaction and a desire to continue using the company's offerings. However, some people were dissatisfied with certain aspects, such as delayed delivery, missing items in their order, or difficulty with product dispensers. A few reviewers also noted issues with customer service responsiveness regarding missing items or experienced adverse reactions to a product.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality and... See more

Quality

Customers consistently express satisfaction with product quality, noting that many items deliver visible... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Order

People report positive experiences with their orders, often praising the quick and easy ordering process and... See more

Service

Customers consistently note positive experiences with service, with many praising the quick and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been searching for halal bovine collagen in the UK for a long time, and I finally found SkinPep! My order arrived today, and to my surprise, it came with so many free samples — marine collagen s... See more

Rated 5 out of 5 stars

Superb product,I ordered the collagen marine and like others I also got a lot of free samples.My nails and hair have always taken ages to grow,how ever since taking these capsules my nails are growing... See more

Rated 5 out of 5 stars

I honestly think it’s too soon for me to comment as I haven’t used enough of the product yet. I am a returning customer and truly believe in this company, delivers what it promises. I am positive t... See more

Rated 5 out of 5 stars

Just received my first order of double hydrolysed marine collagen. Arrived within 2 days of ordering along with a voucher for unlimited orders & a bunch full of samples. Can’t wait to try them alongs... See more


Company details

  1. Cosmetic Products Manufacturer
  2. Beauty Product Supplier

Written by the company

SkinPep® Premium Aesthetic SkinCare -Korean-Inspired Glass Skin - For over 15 Years, Our British-Born Brand, Has Been Pioneering Advanced Skincare & Hydrolysed Collagen Supplements Inspired By The Science Of Korean Cosmeceuticals. Our Multi-Layered Formulations With Cell-Communicating Encapsulated Growth Factors, Clinically Dosed Botanicals & Double-Hydrolysed Collagen Peptides Are Designed To Work In Harmony With Your Skin To Deliver Results You Can See, Feel & Trust. Our Mission Is To Provide Exceptional Customer Service While Delivering The UK’s Finest, Clinically Proven Health & Beauty Essentials — With A Price Match Guarantee, Direct To Your Door.


Contact info

  • Saint John Street 145-157, EC1V 4PW, London, United Kingdom

  • skinpep.com

4.8

Excellent

TrustScore 5 out of 5

595 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(595)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic product of Bovine Collagen

Fantastic product of Bovine Collagen. Cannot believe what a fabulous company this is. I have been taking Collagen for a long time. Tried this & not disappointed. Value for money. Great free samples. This company is not greedy & looks after you.
Ordered order order!

March 12, 2025
Unprompted review
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Rated 5 out of 5 stars

SkinPep Review



SkinPep Review – A Game Changer for Skin Renewal

Being over 50, I’ve tried countless skincare products, but SkinPep stands out as the best I’ve ever used. Their products truly live up to their promises in terms of quality and effectiveness. I started with the collagen capsules, and the results were so fantastic that I couldn’t stop ordering everything—from serums to day and night skincare. My skin has never felt more renewed and radiant!

Another great bonus? Every order comes with a bag of free products, making the experience even more worthwhile. Highly recommended for anyone looking for real, visible results in their skincare routine!
Linda C

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Love this company!

Love this company! Premium, quality skincare at very affordable prices. I've tried eye creams, serums and retinol and they are all fantastic.

They always include samples too (sachets are ideal for travelling).

At the moment my favourite products are the marine collagen and skin rollers, signed up to a subscription for the collagen and they included a free bag of bovine collagen with my last order - looking forward to giving that a try too 😊

Customer service is great, i had an issue with a roller arriving broken and it was replaced easily after sending a quick photo. Would highly recommend this company.

March 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Dangerous products and extremely awful service

Absolutely shocking experience with Skinpep. I ordered tablets, the packet arrived with 3 different labels, all conflicting and none matching the advertised product. This is a serious health and safety issue! I showed my pharmacist friends and relative, they were appalled, warning of the potential risks of inconsistency in marketing, and poorly conflicting labelled ingredients. The packet had different ingredients to the ones on the labels. They warned its dangerous.
On top of that their customer service is disgraceful, extremely rude, dismissive and unwilling to take accountability of misleading customers. The company has no regard for safety or customers.
Does not even deserve the one star review.
AVOID AT ALL COSTS.

January 16, 2025
Unprompted review
Skin Pep logo

Reply from Skin Pep

Dear Valued Customer,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns and understand that you are upset regarding the product and service you received. We take every comment seriously—especially those related to health and safety.

We would like to clarify that this review is "organic" (i.e., it was submitted without an official Trustpilot request) and is not verified through a purchase on our website, though we do recognize your order via our eBay account. According to our records—and as confirmed in the screenshot we provided—you selected and paid for the 60-capsule option. Our eBay listing clearly displays three choices (60, 120, or 180 capsules) with corresponding images of the packaging. This level of transparency is designed to help our customers make informed decisions, and our records confirm that the correct product was dispatched.

Regarding your concerns about the packaging labels and ingredient discrepancies, please be assured that all product labels, ingredient lists, and barcode expiry dates are fully consistent with the information on our eBay product page. Our manufacturing process adheres to strict industry standards and all regulatory safety requirements. We also maintain rigorous quality control to ensure that every detail—from labeling to packaging—matches our official specifications.

Since our establishment in 2011, and as the first UK cosmetics and supplements company to introduce growth factor peptides and hydrolysed collagen peptides, we have continuously strived for innovation and excellence. We have proudly maintained a strong track record of positive, verified reviews and an excellent reputation for customer service. It is truly out of character for us to receive feedback of this nature, and we regret that your experience did not meet your expectations.

We acknowledge that our diligent customer service approach can sometimes lead to misunderstandings, but please be assured that our goal is always to address every concern thoroughly and fairly. In your case, we promptly offered a full refund as a gesture of our commitment to your satisfaction, which you chose to decline.

We appreciate your concerns regarding product safety and take these matters very seriously. Our goal is to resolve any customer issues completely and ensure that all communications are handled with the utmost respect and clarity. Should you wish to discuss this matter further or require additional information, please do not hesitate to contact us directly.

Thank you again for your feedback. We hope that anyone reading this can appreciate our dedication to resolving every issue and upholding the highest standards in both our products and customer service.

Warm regards,

The SkinPep Customer Services Team

Rated 5 out of 5 stars

Amazing

This brand is wonderful for healthy skin. I used to have dark circles, uneven skin tone, and enlarged pores. I used dark circle eye cream, vitamin C serum, papaya peel, and retinal, and took collagen capsules. My skin looks good. I have subscribed to all of these products with recurring monthly deliveries. Each time they send you some extra test samples and make you happy to receive some free products. I highly recommend Skin Vitality to everyone, especially women.

January 2, 2025
Rated 4 out of 5 stars

Great product and service!

Great product! I have ordered first bag on Amazon and arrived very quickly.
It does what is says, my clicking knee has approved while exercise also got stronger nails and hair loss approved
Second order I placed on their website and I'm amazed how much free samples they have send me!

December 6, 2024
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Rated 5 out of 5 stars

Love the collagen powder!

My wife bought the collagen powder and loves it. The pain in her knee ligaments has significantly reduced after just a few weeks of using it. She started by taking 2 scoops daily, but is now down to just 1 large scoop. Definitely ordering more very soon, she also receives some freebies with the order. Wonderful!

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great products and customer service

Great products and customer service. Also very quick delivery. My favourites are Eye lift, Wrinkle clear serum, Hydra boost serum and Brightening enzyme & acid peel. All are very light, well absorbed, non sticky and most importantly non irritating on my skin. What’s even better is that as a thank you, SkinPep always send you free samples of their other products and some are full size!! It seems to be that the more orders you place, the more samples you receive. The prices are also very competitive. I would highly recommend this company and their products 👍😊

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Growth factor night cream

I have returned to using skin pep growth factor night cream as this is the only cream that works for me. Love the texture and improvement in my skin..

October 28, 2024
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Rated 5 out of 5 stars

Great products

Great products. Great service with wonderful pack of freebies too! The products work, skin has improved vastly over the years. Skin pep were ahead of their time - they came out with hyaluronic acid serum, collagen masks, peptide infused creams and retinol etc way before other companies did!

October 22, 2024
Rated 5 out of 5 stars

Very good product

Very good product, I have been using the bovine collagen tablets for a few years. Definitely helps my joints and skin.
Would recommend this product.

October 2, 2024

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