Skin Vitality Medical Clinic Reviews 

840
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 766 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being incredibly friendly, knowledgeable, and making everyone feel completely at ease throughout their appointments. People note that the overall process and consultations are completely seamless, with providers taking plenty of time to clearly explain procedures and aftercare details. Some reviewers were not happy with the consultation process, noting a disappointing lack of transparency, poor communication, and inadequate follow-up regarding their specific concerns. Others also mentioned frustrating issues with sales quotes not being honored properly or feeling entirely dismissed when raising unexpected post-treatment problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently welcoming,... See more

Service

Consumers find service to be positive, highlighting professional and welcoming staff who explain procedures... See more

User experience

Customers report positive experiences with user experience, highlighting professional and welcoming staff who... See more

Location

Clients share positive opinions on location, highlighting fantastic experiences across various branches like... See more

Customer service

People report positive experiences with customer service, noting that staff are welcoming, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came in today as a first time client. They were very thorough explaining the process and aftercare. Everyone was very friendly and put me at ease. My botox showed instant results and was not painful... See more

Company replied

Rated 5 out of 5 stars

Nurse Erin was great. She explained areas being treated and some insightful information about skincare. Jocelyn was also great in walking me through treatment options.

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with my Botox treatment! The staff were professional, welcoming, and took the time to explain everything clearly. I felt comfortable and well taken care of throughout the... See more

Company replied

Rated 5 out of 5 stars

The consultation was seamless. The procedure was broken down, all my questions were answered and I truly felt like I was in safe hands. My first microneedling session was just as explained. No surpri... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

840 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(840)

741 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointing experience

My first visit was awesome, and I gave the nurse I saw a 5-star review. Unfortunately, after approximately three weeks, the treatment around my eyes, forehead, and frown lines appeared to wear off. From that point on, my experience became increasingly frustrating, with what felt like excuse after excuse.

I also signed up for Sculptra, which was a horrible experience for me. The treatment was extremely painful, and I experienced significant bruising. I had been told that it would be much less painful than fillers, but that was certainly not my experience. The treatment was so painful that I was unable to go back for my second treatment.

Unfortunately, things continued to get worse. I experienced late appointments, rude customer service, no show for phone consultations, appointments being cancelled without my knowledge, and a general lack of transparency that made me uncomfortable. I was never shown the product being diluted, and after spending more than $5,000, I have seen very little improvement.

At 65, I felt that I was aging well and was simply looking for some enhancement and a little lift. Instead, this experience has left me feeling extremely disappointed and frustrated.

I am currently discussing this matter with my lawyer, as I feel this has been a horrible experience with very little understanding or accountability on their end. I have also received what I felt was a great deal of clinical jargon rather than clear answers to my concerns.

One particularly upsetting experience was when a consultant laughed out loud and said, "We won't be able to get rid of your crepey skin that you have." I found this comment insensitive, unprofessional, and completely unnecessary. They have the lighting a certain way in each room. If you notice your face looks different depending the light your in.

I have also become aware that other people have expressed concerns about their experiences and have chosen to stop receiving treatment. I can only speak to my own experience and the facts as I experienced them, and I am not accusing anyone of wrongdoing.

However, I do believe it is unacceptable to receive treatment and then feel that, within two or three weeks, the results have completely disappeared.

Lastly, I would encourage clients to carefully review their invoices when taking advantage of advertised sales, including the frequent "80% off" promotions, to ensure they fully understand what they are being charged for and whether the advertised discount has been applied as expected.

This has been an extremely disappointing experience, and I believe my concerns deserve to be taken seriously.
*They ask for a specific date but there were 4 x that I went.

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

Excellent Service, knowledgeable staff and friendly. I’m very happy with their services and made more appointments. 😊

September 10, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for the 5-star review! We truly appreciate your kind words. 💕

Rated 5 out of 5 stars

Nurse Erin was great

Nurse Erin was great. She explained areas being treated and some insightful information about skincare. Jocelyn was also great in walking me through treatment options.

September 10, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you so much for the 5-star review! We truly appreciate your kind words. 💕

Rated 5 out of 5 stars

I had a wonderful experience with my…

I had a wonderful experience with my Botox treatment! The staff were professional, welcoming, and took the time to explain everything clearly. I felt comfortable and well taken care of throughout the entire appointment. I’m very happy with the results—they look natural, refreshed, and exactly what I was hoping for. I would definitely recommend this place to anyone considering Botox. I’ll definitely be coming back! ✨

September 10, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us a review! We are so happy to hear you had a great experience

Rated 5 out of 5 stars

Skin Vitality in Milton is Fantastic

Skin Vitality in Milton is fantastic. The staff are caring, welcoming, friendly and very knowledgeable. They walk you through the process and make sure that you’re comfortable with everything. Jasmine and Sana are both wonderful! I highly recommend them. I look forward to my next appointment!

September 8, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for taking the time to leave us a review! We are so happy to hear you had a great experience

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Rated 5 out of 5 stars

Beautiful facility & very welcoming and…

Beautiful facility & very welcoming and friendly staff. A special thank you to Eileen for being so transparent, kind and welcoming and Nurse Irena for her expertise and care.

September 9, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your kind words and support. Thank you for choosing Skin Vitality!

Rated 5 out of 5 stars

Highly recommend

I had a great experience at Skin Vitality with Dr. Parastoo. Everyone was friendly, welcoming, and professional, and I felt comfortable throughout the entire experience. Overall, I’m very happy and would definitely recommend Skin Vitality

September 8, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your kind words and support. Thank you for choosing Skin Vitality!

Rated 5 out of 5 stars

This was my first visit and would have…

This was my first visit and would have to say it was a great experience. Gina was was very knowledgeable and took the time to explain the procedure. It was a smooth and relaxing process from beginning to end. Thank you so much. Will definitely be referring to everyone I know.

September 8, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your kind words and support. Thank you for choosing Skin Vitality!

Rated 5 out of 5 stars

Jasmine is good

September 8, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your lovely review! We are so happy you had a great experience with our team.

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Rated 5 out of 5 stars

Went to Skin Vitality to do Sculptra…

Went to Skin Vitality to do Sculptra with Chelsea. This was my fourth treatment and Chelsea is a well versed injector. Great experience with her.

September 5, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your lovely review! We are so happy you had a great experience with our team.

Rated 5 out of 5 stars

Skin Vitality in Burlington is the…

Skin Vitality in Burlington is the best! Ive always had positive experiences, everyone is so nice and welcoming!

September 5, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your lovely review! We are so happy you had a great experience with our team.

Rated 5 out of 5 stars

Love 💗

I couldn’t see my preferred nurse as our schedule did not jive. So, I saw someone I didn’t know. I was a little nervous bc I am very particular about my lip filler. I have to say she is now also on my preferred list. That should say it all!

September 4, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your kind words and support. Thank you for choosing Skin Vitality!

Rated 5 out of 5 stars

Nurse Anna and the team are very nice…

Nurse Anna and the team are very nice and honest! Didn't have to wait long for botox and zero bruises. Can't wait for my next treatment. Thanks Whitby Skin Vitality.

September 3, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your kind words and support. Thank you for choosing Skin Vitality!

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Rated 5 out of 5 stars

I went in today to ask about some…

I went in today to ask about some treatments and everyone was so nice. Noreen was so informative!!!

September 3, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate your kind words and support. Thank you for choosing Skin Vitality!

Rated 5 out of 5 stars

I highly recommend visiting Skin…

I highly recommend visiting Skin Vitality in Kitchener. The entire staff is welcoming, caring and approachable. Props to you, ladies!
I always look forward to seeing Gianna (sorry if I butchered the spelling of your name 😕😬🤦🏻‍♀️ haha), for the consultation. I appreciate her approach and energy, before seeing my nurse Paulina for a quick chat and painless appointment. They are both very knowledgable, straightforward, amazing at their positions and absolutely lovely overall. Sending thanks and hugs to the whole team! You’re all wonderful!!

September 1, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

You got it right! :) Gianna!
We truly appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Ajax location is great!

I go to the Ajax location and always have a good experience. Knowledgable staff and the injectors are helpful with decisions best treatments.

September 2, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We truly appreciate you taking the time to share your feedback!

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