Skin Vitality Medical Clinic Reviews 

790
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 761 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely friendly, knowledgeable, and thorough when explaining the various treatment options and aftercare. Consumers note that the professional team goes above and beyond to make them feel comfortable, answering all questions with patience and care. Visitors appreciate the welcoming atmosphere and the punctual, seamless service provided across the different clinic locations. However, some customers also noted issues regarding consultation transparency, communication breakdowns, and administrative policies. A few reviewers felt disappointed with customer care, mentioning difficulties with credit issuances and a perceived lack of accountability when raising post-treatment concerns.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional, welcoming, and knowledgeable approach... See more

Service

Users describe positive interactions with service, highlighting that nurses and receptionists are always... See more

User experience

Customers had positive experiences with user_experience, frequently highlighting the welcoming atmosphere and... See more

Location

People report positive experiences with location, highlighting convenient accessibility, friendly staff, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment you walk in, to the moment you leave, exceptional customer service. No surprises. Treatment plan is designed specifically for you, with no hidden fees. The Adminstrator, Treatment... See more

Rated 5 out of 5 stars

I’ve been going to Skin Vitality in Whitby for a while now and have always had such a great experience! I’ve seen Anna for Botox multiple times and she is amazing every single time. She’s so friendly,... See more

Company replied

Rated 5 out of 5 stars

I came in today as a first time client. They were very thorough explaining the process and aftercare. Everyone was very friendly and put me at ease. My botox showed instant results and was not painful... See more

Company replied

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

790 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(790)

756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn't be happier

Milton is my preferred Skin Vitality location. The staff are always welcoming, professional, and truly amazing. My provider took the time to fully understand what I was hoping to achieve and made me feel completely comfortable throughout the appointment. I couldn't be happier with my experience and will definitely be returning for future treatments!

July 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your thoughtful review! Your kind words mean a great deal to our entire team. We look forward to seeing you again soon.

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Rated 5 out of 5 stars

Great atmosphere

Great atmosphere. Customer service was great. The staff are very knowledgeable and respectful.

July 22, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the fantastic review! Providing exceptional patient care is always our goal, and we're so happy we met your expectations.

Rated 5 out of 5 stars

100% amazing

From the staff to the actual delivery of service, my experience was excellent. I received a thorough assessment and consultation before my treatment, and the team patiently answered all my questions.

I had my treatment with Nurse Patricia and her work was truly top-notch. She made me feel comfortable and well cared for throughout the entire session.

I will definitely continue coming to this clinic. Highly recommended! Kudos to the Skin Vitality Eglinton branch!

July 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful review. Thank you for allowing us to be part of your journey—we look forward to your next visit.

Rated 5 out of 5 stars

Girls always do a fantastic job

Girls always do a fantastic job. Highly recommended skin vitality

July 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful review. Thank you for allowing us to be part of your journey—we look forward to your next visit.

Rated 5 out of 5 stars

This today was my second visit to the…

This today was my second visit to the lovely ladies at skin vitality, once again I was treated kindly and with lots of respect, everybody there is extremely friendly and very trustworthy. I can't wait to see the results on my forehead! I highly recommend skin vitality for all your cosmetic needs

July 21, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We sincerely appreciate your wonderful review. Thank you for allowing us to be part of your journey—we look forward to your next visit.

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Rated 4 out of 5 stars

The warm welcome at reception

The warm welcome at reception, modern, clean business. Tori was patient and took her time with my lip fillers, and answered questions on the spot. Yolanda provided cost break down etc....great team!

July 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience! We appreciate your confidence in our team and are so pleased you had a great visit.

Rated 4 out of 5 stars

Friendly Staff

Did PRP treatment for myself and the staff were so kind and everything went smooth and well. Just had to wait for quite a while maybe an hour long but it was fine otherwise! Would come back again.

July 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for the kind words! We strive to provide every patient with an exceptional experience, and we're so happy you felt that.

Rated 5 out of 5 stars

Professional staff and excellent…

Professional staff and excellent service
Highly recommend to all!!!

July 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your support! It means so much to our team to know you had a great experience with us.

Rated 5 out of 5 stars

St. Catharines SV!

Everyone at the St. Catharine’s location is so lovely! Ashley & Maggie always take such good care of my sister & I. <3

July 20, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your support! It means so much to our team to know you had a great experience with us.

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Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt when I arrived. No waiting around. The girls are all very pleasant. Cannot with for my next visit.

July 16, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind feedback. We truly value your trust and are grateful you chose Skin Vitality.

Rated 5 out of 5 stars

Talented nurses

Talented nurses, amazing staff, and the facility is so clean and well maintained. Wouldn’t go anywhere else.

July 16, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind feedback. We truly value your trust and are grateful you chose Skin Vitality.

Rated 5 out of 5 stars

I have been going to this clinic for my…

I have been going to this clinic for my injections for over 4 years now. The staff is very helpful and my nurse Elizabeth is the absolute best. Not only she understands my concerns but she can also give me the exact result I want. She has so much empathy and truly listens to her clients. Love the quality of care and the attention to details too.

July 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your kind feedback. We truly value your trust and are grateful you chose Skin Vitality.

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Rated 5 out of 5 stars

Thank you for an enjoyable treatment…

Thank you for an enjoyable treatment session. The staff was very professional and welcoming.

Thank you!

July 15, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We appreciate you taking the time to leave such a wonderful review. We hope to see you again soon!

Rated 5 out of 5 stars

First visit was great!

First visit was great!
Everyone here is so nice and very knowledgeable! Thanks so much! I'll be back

July 9, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

We appreciate you taking the time to leave such a wonderful review. We hope to see you again soon!

Rated 5 out of 5 stars

Great!

The staff are all very friendly and knowledgeable. Very happy with my ongoing results!

July 15, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

We appreciate you taking the time to leave such a wonderful review. We hope to see you again soon!

Rated 5 out of 5 stars

Sherline is great at her art

Sherline is great at her art
Thank you⭐️⭐️⭐️⭐️⭐️

July 15, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your glowing review! It was a pleasure caring for you, and we look forward to welcoming you back.

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Rated 5 out of 5 stars

Clean and friendly staff

Clean and friendly staff! Not pushy and reasonable prices !

July 14, 2026
Unprompted review
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Reply from Skin Vitality Medical Clinic

Thank you for your glowing review! It was a pleasure caring for you, and we look forward to welcoming you back.

Rated 5 out of 5 stars

Amazing staff and services

From the time I walked through the door I was treated kindly by every staff member I spoke with. I did a consultation for TMJ Botox where i was informed ahead of time about pricing, how many units i’d need, and what to expect. After that a lovely lady named Tori brought me in and was very sweet and comforting throughout the whole experience! My experience was a 10/10 from beginning to end. I’ll definitely be returning!

July 14, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for your glowing review! It was a pleasure caring for you, and we look forward to welcoming you back.

Rated 4 out of 5 stars

My experience was excellent today

My experience was excellent today. All questions are answered promptly and professionally . Consultations, receptionists, providers work very well to provide a knowledgeable and professional service. Their teamwork is fluid and seamless.
Big shout out to the Oakville team!
Lori

July 13, 2026
Unprompted review
Skin Vitality Medical Clinic logo

Reply from Skin Vitality Medical Clinic

Thank you for sharing your experience! We appreciate your confidence in our team and are so pleased you had a great visit.

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